Canon imagePROGRAF PRO-1000 series User Manual - Page 573

Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name. In Windows 7 or Windows Vista, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name. If the problem is not resolved, reinstall the printer driver from the Setup CD-ROM or the Canon website. Check3 Make sure printer is properly connected to computer. If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following: • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device. • There could also be a problem with the USB cable. Replace the USB cable and retry the printing. If you use the printer over a LAN, make sure the printer is connected to the network with a LAN cable or is correctly set up for network use. Check4 Make sure printer driver is installed correctly. Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall them from the Setup CD-ROM or the Canon website. Check5 When printer is connected to your computer with a USB cable, check device status from your computer. Follow the procedure below to check the device status. 1. Open the Device Manager on your computer as shown below. If the User Account Control screen appears, follow the on-screen instructions. • In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware and Sound > Device Manager. • In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, and Device Manager. 2. Double-click Universal Serial Bus controllers and USB Printing Support. If the USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer. Check3 Make sure printer is properly connected to computer. 3. Click General tab and check for a device problem. If a device error is shown, see Windows Help to resolve it. Other Error Messages (Windows) Check If an error message appears outside printer status monitor, check the following: 573