Cisco DS-C9124-K9 Troubleshooting Guide - Page 122

Troubleshooting Switching and Services Modules Chapter 4 Troubleshooting Hardware Send documentation comments to [email protected] Step 2 Step 3 Step 4 Step 5 Reseat the module until both ejector levers are at 90 degrees to the rear of the chassis. Tighten the captive screws at the left and right of the module front panel. Restart the system. If the Status LED on a switching module is orange, the module might be busy or disabled. Refer to the following website for the latest Cisco MDS 9000 Family configuration guides to configure or enable the interfaces: http://www.cisco.com/univercd/cc/td/doc/product/sn5000/mds9000/index.htm. After the system reinitializes the interfaces, the Status LED on the module should be green. If the module does not transition into the online state, see the symptoms listed in this section. If you are unable to resolve a problem with the startup, gather the information listed under Appendix A, "Before Contacting Technical Support" and contact your technical support representative for assistance as directed in the "Obtaining Documentation, Obtaining Support, and Security Guidelines" section on page xxxii. Troubleshooting Powered-Down Modules Symptom Module is in the powered-down state. The following system messages may be present if a module fails to power up: Error Message PLATFORM-2-PFM_LC_BOOT_DEV_ABSENT: No bootflash found in Module [dec]. Explanation No bootflash found. Recommended Action Put bootflash in the module and try again. Error Message PLATFORM-2-PFM_LC_BOOT_DEV_FAIL: BAD Bootflash found in Module [dec]. Explanation Bad bootflash found. Recommended Action Replace the bootflash in the module and try again. Error Message PLATFORM-2-PFM_LC_NETBOOT_FAIL: Netboot for Module [dec] failed. Explanation Netboot failed. Recommended Action Replace the BIOS in the module. See the "Troubleshooting Cisco SAN-OS Software System Reboots" section on page 2-13. 4-26 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05