Cisco DS-C9124-K9 Troubleshooting Guide - Page 490
Call Home Issues, Not Receiving Call Home Alerts
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Call Home Issues Chapter 25 Troubleshooting Call Home Send documentation comments to [email protected] Call Home Issues This section describes troubleshooting Call Home and includes the following topics: • Not Receiving Call Home Alerts, page 25-4 • Not Receiving Call Home Alerts From All Configured Switches, page 25-6 • Receiving Too Many Call Home Alerts, page 25-8 • Not Receiving Syslog-based Call Home Alerts, page 25-8 • Periodic Inventory Notification Does Not Reflect Current Inventory, page 25-9 Not Receiving Call Home Alerts Symptom Not receiving Call Home alerts. Table 25-2 Not Receiving Call Home Alerts Symptom Not receiving Call Home alerts. Possible Cause Solution The alert is in an alert group that is not configured for the destination profile. Add the alert group to the destination profile. See the "Configuring an Alert Group Using Fabric Manager" section on page 25-4 or the "Configuring an Alert Group Using the CLI" section on page 25-5. The message level is not set correctly in the destination profile. Set the message level. See the "Configuring the Message Level for a Destination Profile Using Fabric Manager" section on page 25-5 or the "Configuring the Message Level for a Destination Profile Using the CLI" section on page 25-5. No e-mail server is configured. Configure an e-mail server for Call Home. See the "Configuring an E-mail Server for Call Home Using Fabric Manager" section on page 25-6 or the "Configuring an E-mail Server for Call Home Using the CLI" section on page 25-6. Firewall is blocking SMTP messages. Verify that any firewall in the network path is configured to allow the SMTP server port number you configured. (The default is 25.) Configuring an Alert Group Using Fabric Manager To associate an alert group with a destination profile, follow these steps: Step 1 Step 2 Step 3 Choose Switches > Events > Call Home in the Physical Attributes pane then click the Profiles tab in the Information pane. Click the Alert Groups column in the row for the profile you want to associate. Click an alert group to select it for association. You see a check next to that alert group. To deselect it and remove the check, click it again. 25-4 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05