Cisco DS-C9124-K9 Troubleshooting Guide - Page 494
Receiving Too Many Call Home Alerts, Not Receiving Syslog-based Call Home Alerts, e Severity Level
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Call Home Issues Chapter 25 Troubleshooting Call Home Send documentation comments to [email protected] Receiving Too Many Call Home Alerts Symptom Receiving too many Call Home alerts. Table 25-4 Receiving Too Many Call Home Alerts Symptom Receiving too many Call Home alerts Possible Cause Solution Too many alert groups are configured for the destination profile. Remove unneeded alert groups from the destination profile or separate into independent destination profiles. See the "Configuring an Alert Group Using Fabric Manager" section on page 25-4 or the "Configuring an Alert Group Using the CLI" section on page 25-5. The message level is not set correctly in the destination profile. Reset the message level to allow only the more important messages. See the "Configuring the Message Level for a Destination Profile Using Fabric Manager" section on page 25-5 or the "Configuring the Message Level for a Destination Profile Using the CLI" section on page 25-5. Message throttling is disabled. Enable Call Home message throttling. Choose Switches > Events > Call Home in Fabric Manager, click the General tab, check the Duplicate Message Throttle check box, and then click Apply Changes. Or use the duplicate-message throttle CLI command. Not Receiving Syslog-based Call Home Alerts Symptom Not receiving syslog-based Call Home alerts. Table 25-5 Not Receiving Syslog-based Call Home Alerts Symptom Not receiving syslog-based Call Home alerts Possible Cause Solution The syslog- group-port alert group is not configured for the destination profile. Add the alert group to the destination profile. See the "Configuring an Alert Group Using Fabric Manager" section on page 25-4 or the "Configuring an Alert Group Using the CLI" section on page 25-5. The message level is not set correctly in the destination profile. Set the message level. See Table 25-1 for the relationship between syslog message levels and Call Home message levels. See the "Configuring the Message Level for a Destination Profile Using Fabric Manager" section on page 25-5 or the "Configuring the Message Level for a Destination Profile Using the CLI" section on page 25-5. Verify the syslog message level configured on the switch. Choose Switches > Events >Syslog in Fabric Manager and click the Severity Level tab. Or use the show logging level CLI command. 25-8 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05