Cisco DS-C9124-K9 Troubleshooting Guide - Page 489
Initial Troubleshooting Checklist, Common Troubleshooting Tools in Fabric Manager, Common Troubleshooting Tools in Device Manager, Common Troubleshooting Commands in the CLI
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Chapter 25 Troubleshooting Call Home Initial Troubleshooting Checklist Send documentation comments to [email protected] Table 25-1 Severity and Syslog Level Mapping Call Home Level Catastrophic (9) Disaster (8) Fatal (7) Critical (6) Major (5) Minor (4) Warning (3) Notify (2) Normal (1) Debug (0) Keyword Used Syslog Level Catastrophic N/A Disaster N/A Fatal Emergency (0) Critical Alert (1) Major Critical (2) Minor Error (3) Warning Warning (4) Notification Notice (5) Normal Debugging Information (6) Debug (7) Description Network wide catastrophic failure. Significant network impact. System is unusable. Critical conditions, immediate attention needed. Major conditions. Minor conditions. Warning conditions. Basic notification and informational messages. Possibly independently insignificant. Normal event signifying return to normal state. Debugging messages. Initial Troubleshooting Checklist Begin troubleshooting Call Home issues by checking the following issues first: Checklist Check off Verify that you have configured the contact name, phone, and street address on the switch. Verify that the switch has IP connectivity to your e-mail server. If Cisco AutoNotify is used, verify that you have an active service contract that covers the device being configured. Verify that you have configured at least one destination profile on the switch. Common Troubleshooting Tools in Fabric Manager Choose Switches > Events > Call Home to verify the Call Home configuration. Common Troubleshooting Tools in Device Manager You can test the Call Home alert messages. Choose Admin > Events > Call Home > Alerts > Test. Common Troubleshooting Commands in the CLI The following commands may be useful in troubleshooting Call Home issues: • show callhome • show callhome user-def-cmds • callhome test OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 25-3
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