Cisco DS-C9124-K9 Troubleshooting Guide - Page 130
Troubleshooting Modules in an Unknown State, Diagnosing a, Module in the Unknown State
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Troubleshooting Switching and Services Modules Chapter 4 Troubleshooting Hardware Send documentation comments to [email protected] Step 4 device errorcode: 0x40730019 system time: (1127843486 ticks) Tue Sep 27 17:51:26 2005 error type: Minor error Number Ports went bad: 8 Use the show module internal event-history module CLI command to gather more information. Switch# show module internal event-history module 8 84) FSM: Transition at 755101 usecs after Tue Sep 27 17:51:26 2005 Previous state: [LCM_ST_LC_ONLINE] Triggered event: [LCM_EV_LCP_RUNTIME_DIAG_FAILURE] Next state: [LCM_ST_CHECK_REMOVAL_SEQUENCE] 85) Event:ESQ_START length:32, at 755279 usecs after Tue Sep 27 17:51:26 2005 Instance:3, Seq Id:0x2710, Ret:success Seq Type:SERIAL Troubleshooting Modules in an Unknown State Symptom Module is in the unknown state. Table 4-13 Module Is in an Unknown State Symptom Possible Cause Module is in an Module experienced SPROM unknown state. failures. Solution Verify the cause of the failure. See the "Diagnosing a Module in the Unknown State" section on page 4-34. Right-click on the module in Device Manager and select Reset or use the reload module CLI command to restart the module. See the "Reinitializing a Failed Module Using Fabric Manager" section on page 4-36 or the "Reinitializing a Failed Module Using the CLI" section on page 4-37. Diagnosing a Module in the Unknown State To diagnose a module in the unknown state, follow these steps: Step 1 Step 2 Step 3 Right-click the module and select Module on Device Manager or use the show module CLI command to verify the status of the module. Choose Logs > Switch Resident > Syslog > Sever Events on Device Manager or use the show logging CLI command to search for common problems. Use the show platform internal event-history errors CLI command to view possible causes for the unknown state. switch# show platform internal event-history errors 1) Event:E_DEBUG, length:37, at 370073 usecs after Thu Sep 29 17:22:48 2005 [103] unable to init lc sprom 0 mod 8 switch# show platform internal event-history module 8 Inside pfm_show_eventlog 4-34 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05