Compaq DL580 Service Guide - Page 108

FYI: Drive bay, from SCSI Port

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Diagnostics and Troubleshooting 3-39 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Duplicate write memory error Data could not be written to the array accelerator board in duplicate due to the detection of parity errors. This is not a data loss situation. Replace the array accelerator board. Error occurred reading RIS copy from SCSI Port X Drive ID An error occurred while ADU was trying to read the reserve information sector (RIS) from this drive. Compaq stores the hard drive configuration information in the reserve information sector. If there were multiple errors, the drive may need to be replaced. FYI: Drive (bay) X is non-Compaq supplied Compaq did not supply the installed If problems exist with this drive, replace it with a drive. Compaq drive. Identify controller data did not match with NVRAM The controller identification data from the array controller did not match with the information stored in nonvolatile RAM. This could occur if new, previously configured drives have been placed in a system that has also been previously configured. It could also occur if the firmware on the controller has been upgraded and the server setup utility was not run. Run the INSPECT Utility to check the controller identification data. If the firmware version field is the only difference between the controller and nonvolatile RAM data, this is not a problem. Otherwise run the server setup utility. Identify logical drive data did not match with NVRAM The identify unit data from the array controller did not match with the information stored in nonvolatile RAM (NVRAM). This could occur if new, previously configured drives have been placed in a system that has also been previously configured. Run the server setup utility to configure the controller and nonvolatile RAM. Insufficient adapter resources The adapter does not have sufficient resources to perform posted-write operations to the array accelerator board. Drive rebuild may be occurring. Operate the system without the array accelerator board until the drive rebuild completes. Inter-controller link Unable to communicate over the connection could not link connecting the redundant be established controllers. Make sure both controllers are using the same hardware and firmware revisions. If one controller failed, replace it. Less than 75% batteries at sufficient voltage The operation of the array accelerator board has been disabled due to less than 75% of the battery packs being at the sufficient voltage level. Allow sufficient time for the batteries to recharge (36 hours). If the batteries have not recharged after 36 hours, replace the array accelerator board. Less than 75% of batteries at sufficient voltage Battery pack X below reference voltage Battery pack on the array accelerator is below the required voltage levels. Allow enough time for batteries to recharge (36 hours). If batteries have not recharged after 36 hours, replace the array accelerator board. continued

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Diagnostics and Troubleshooting
3-39
Table 3-18
Array Diagnostic Utility (ADU) Error Messages
continued
Message
Description
Recommended Action
Duplicate write
memory error
Data could not be written to the
array accelerator board in duplicate
due to the detection of parity errors.
This is not a data loss situation.
Replace the array accelerator board.
Error occurred
reading RIS copy
from SCSI Port
X
Drive ID
An error occurred while ADU was
trying to read the reserve
information sector (RIS) from this
drive.
Compaq stores the hard drive configuration
information in the reserve information sector. If
there were multiple errors, the drive may need to
be replaced.
FYI: Drive (bay)
X
is
non-Compaq
supplied
Compaq did not supply the installed
drive.
If problems exist with this drive, replace it with a
Compaq drive.
Identify controller
data did not match
with NVRAM
The controller identification data
from the array controller did not
match with the information stored
in nonvolatile RAM. This could
occur if new, previously configured
drives have been placed in a
system that has also been
previously configured. It could also
occur if the firmware on the
controller has been upgraded and
the server setup utility was not run.
Run the INSPECT Utility to check the controller
identification data. If the firmware version field is
the only difference between the controller and
nonvolatile RAM data, this is not a problem.
Otherwise run the server setup utility.
Identify logical drive
data did not match
with NVRAM
The identify unit data from the array
controller did not match with the
information stored in nonvolatile
RAM (NVRAM). This could occur if
new, previously configured drives
have been placed in a system that
has also been previously
configured.
Run the server setup utility to configure the
controller and nonvolatile RAM.
Insufficient adapter
resources
The adapter does not have
sufficient resources to perform
posted-write operations to the array
accelerator board. Drive rebuild
may be occurring.
Operate the system without the array accelerator
board until the drive rebuild completes.
Inter-controller link
connection could not
be established
Unable to communicate over the
link connecting the redundant
controllers.
Make sure both controllers are using the same
hardware and firmware revisions. If one
controller failed, replace it.
Less than 75%
batteries at sufficient
voltage
The operation of the array
accelerator board has been
disabled due to less than 75% of
the battery packs being at the
sufficient voltage level.
Allow sufficient time for the batteries to recharge
(36 hours). If the batteries have not recharged
after 36 hours, replace the array accelerator
board.
Less than 75% of
batteries at sufficient
voltage Battery pack
X
below reference
voltage
Battery pack on the array
accelerator is below the required
voltage levels.
Allow enough time for batteries to recharge
(36 hours). If batteries have not recharged after
36 hours, replace the array accelerator board.
continued