Dell PowerVault MD1000 Hardware Owners Manual - Page 49

Troubleshooting Enclosure Connections, Problem, Action - review

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Problem • Drive status LED is flashing amber. Action 1 Review the Server Administrator alert logs for possible recovery actions. NOTE: If a drive rebuild is under way, allow the rebuild to complete before viewing the alert logs. 2 Remove the drive from the enclosure. See "Removing and Installing Drives." 3 Inspect the drive and midplane connectors for obvious damage. For SATA drives, inspect the interposer connectors and ensure that the interposer is clipped securely into the carrier. 4 Re-install the drive in its original bay. See "Removing and Installing Drives." If the problem persists, see "Getting Help." Problem • Multiple drives are not seen in the PERC 5/E Ctrl-R BIOS utility or Server Administrator Storage Management Service. Action 1 Verify that the EMM port link status LED and the EMM status LED are solid green for each port that is connected to a cable. If they are not, see "Enclosure Management Module (EMM)." 2 Make sure that all cables are attached correctly according to the enclosure mode you selected. For more information on enclosure modes, see "Operating Your Storage Enclosure." 3 If you reseated cables, reboot the host server. If the problem persists, refer to "Troubleshooting a Loss of Communication Condition," or see "Getting Help." Troubleshooting Enclosure Connections Problem • Enclosure is not seen by attached host controller. Action 1 Verify that the EMM port link status LED and the EMM status LED are solid green for each port that is connected to a cable. If they are not, see "Enclosure Management Module (EMM)." 2 Make sure that all cables are attached correctly according to the enclosure mode you selected. For more information on enclosure modes, see "Operating Your Storage Enclosure." 3 If you reseated cables, reboot the host server. If the problem persists, see "Getting Help." Troubleshooting Your Enclosure 49

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Troubleshooting Your Enclosure
49
Problem
•
Drive status LED is flashing amber.
Action
1
Review the Server Administrator alert logs for possible recovery actions.
NOTE:
If a drive rebuild is under way, allow the rebuild to complete before viewing the alert logs.
2
Remove the drive from the enclosure. See "Removing and Installing Drives."
3
Inspect the drive and midplane connectors for obvious damage. For SATA drives, inspect the
interposer connectors and ensure that the interposer is clipped securely into the carrier.
4
Re-install the drive in its original bay. See "Removing and Installing Drives."
If the problem persists, see "Getting Help."
Problem
•
Multiple drives are not seen in the PERC 5/E Ctrl-R BIOS utility or Server Administrator Storage
Management Service.
Action
1
Verify that the EMM port link status LED and the EMM status LED are solid green for each port that
is connected to a cable. If they are not, see "Enclosure Management Module (EMM)."
2
Make sure that all cables are attached correctly according to the enclosure mode you selected. For more
information on enclosure modes, see "Operating Your Storage Enclosure."
3
If you reseated cables, reboot the host server.
If the problem persists, refer to "Troubleshooting a Loss of Communication Condition," or see
"Getting Help."
Troubleshooting Enclosure Connections
Problem
•
Enclosure is not seen by attached host controller.
Action
1
Verify that the EMM port link status LED and the EMM status LED are solid green for each port that
is connected to a cable. If they are not, see "Enclosure Management Module (EMM)."
2
Make sure that all cables are attached correctly according to the enclosure mode you selected. For more
information on enclosure modes, see "Operating Your Storage Enclosure."
3
If you reseated cables, reboot the host server.
If the problem persists, see "Getting Help."