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Epson C4100 Reference Manual - Page 256

Open cover D., Grasp the handle of the photoconductor unit firmly and, remove the unit from

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3. Open cover D. 4. Grasp the handle of the photoconductor unit firmly and remove the unit from the printer. 256 Troubleshooting

Section	Page
Where to Find Information	1
Safety Information	15
Warnings, Cautions, and Notes	15
Safety Precautions	15
Important Safety Instructions	18
Power On/Off Cautions	19
Getting to Know Your Printer	21
Printer Parts	22
Control panel	24
Options and Consumable Products	25
Options	25
Consumable products	27
Printer Features	28
High-speed tandem printing engine	28
Duplex printing	28
Reserve Job function	28
HDD Form Overlay function	29
Pre-defined color settings in printer driver	29
Wide variety of fonts	29
Toner save mode	30
Resolution Improvement Technology (RITech)	30
Various Printing Options	31
Double-sided printing	31
Fit to page printing	32
Pages per sheet printing	32
Watermark printing	33
Overlay printing	34
Using the Reserve Job function	34
Paper Handling	35
Paper Sources	35
MP tray	35
Standard lower cassette	36
500-Sheet/1000-Sheet Paper Cassette Unit	36
Selecting a paper source	37
Loading Paper	40
MP tray	40
Standard lower cassette and optional paper cassette unit	42
Output Tray	47
Printing on Special Media	47
EPSON Color Laser Paper	48
EPSON Color Laser Transparencies	48
Envelopes	50
Labels	52
Thick paper and extra thick paper	53
Transparencies	54
Loading a custom paper size	54
For Windows	57
About the Printer Software	57
Accessing the printer driver	57
Making Changes to Printer Settings	58
Making the print quality setting	58
Resizing printouts	65
Modifying the print layout	67
Using a watermark	68
Using an overlay	73
Using HDD form overlay	79
Printing with the duplex unit	82
Making Extended Settings	83
Making Optional Settings	86
Using the Reserve Job Function	87
Re-Print Job	88
Verify Job	89
Stored Job	91
Confidential Job	92
Monitoring Your Printer Using EPSON Status Monitor 3	94
Installing EPSON Status Monitor 3	95
Accessing EPSON Status Monitor 3	97
Getting printer status details	98
Setting Monitoring Preferences	100
Status Alert window	102
Using the Job Management function	102
Stopping monitoring	106
Monitored Printers settings	107
Setting Up the USB Connection	107
Canceling Printing	109
Uninstalling the Printer Software	110
Uninstalling the printer driver	110
Uninstall the USB device driver	113
For Macintosh	117
About the Printer Software	117
Accessing the printer driver	117
Making Changes to Printer Settings	118
Making the print quality settings	118
Resizing printouts	124
Modifying the print layout	125
Using a watermark	128
Printing with the duplex unit	135
Making Extended Settings	136
Using the Reserve Job Function	139
Re-Print Job	140
Verify Job	142
Stored Job	144
Confidential Job	146
Monitoring Your Printer using EPSON Status Monitor 3	148
Accessing EPSON Status Monitor 3	148
Getting printer status details	149
Setting Monitoring Preferences	151
Status Alert window	152
Using the Job Management function	152
Setting Up the USB Connection	154
Canceling Printing	156
Uninstalling the Printer Software	156
For Mac OS 8.6 to 9.X	156
For Mac OS X	157
Setting Up Your Printer on a Network	159
For Windows	159
Sharing the printer	159
Setting up your printer as a shared printer	160
Using an additional driver	162
Setting up a clients	168
Installing the printer driver from the CD-ROM	176
For Macintosh	178
Sharing the printer	178
Setting up your printer as a shared printer	178
Accessing the shared printer	179
For Mac OS X	181
Installing Options	183
500-Sheet/1000-Sheet Paper Cassette Unit	183
Installing the optional paper cassette unit	184
Removing the optional paper cassette unit	190
Hard Disk Drive	193
Installing the Hard Disk Drive	194
Removing the Hard Disk Drive	198
Memory Module	200
Removing a memory module	205
Adobe PostScript 3 ROM Module	209
Installing the Adobe PostScript 3 ROM module	209
Removing the Adobe PostScript 3 ROM module	213
Interface Cards	216
Removing an interface card	219
Replacing Consumable Products	221
Replacement Messages	221
Toner Cartridge	222
Photoconductor unit	228
Fuser unit	234
Transfer unit	238
Cleaning the Printer	242
Transporting the Printer	242
Checking color registration	248
Troubleshooting	251
Clearing Jammed Paper	251
Precautions for clearing jammed paper	251
Jam AB (covers A and B)	252
Jam A (cover A)	254
Jam AC (cover A and paper cassettes)	258
Jam B (cover B)	263
Jam ABC (cover A, paper cassettes and cover B)	265
Jam at the MP tray	266
Printing a Status Sheet	267
Operational Problems	269
The Ready light does not turn on	269
The printer does not print (Ready light off)	269
The Ready light is on but nothing prints	269
The optional product is not available	271
Printout Problems	271
The font cannot be printed	271
Printout is garbled	271
Misalignment of colors	273
The printout’s orientation on the page is not correct	273
Graphics do not print correctly	273
Color Printing Problems	275
Cannot print in color	275
The printout color differs when printed from different printers	275
The color looks different from what you see on the computer screen	275
Print Quality Problems	276
The background is dark or dirty	277
White dots appear in the printout	277
Print quality or tone is uneven	277
Half-tone images print unevenly	279
Toner smudges	279
Areas are missing in the printed image	281
Completely blank pages are output	281
The printed image is light or faint	283
The non-printed side of the page is dirty	283
Memory Problems	283
Print quality decreased	284
Insufficient memory for current task	284
Insufficient memory to print all copies	284
Paper Handling Problems	284
Paper does not feed properly	285
Problems When Using Options	285
The message Invalid AUX I/F Card appears on the LCD panel	286
Paper does not feed from the optional paper cassette	286
Feed jam when using the optional paper cassette	286
An installed option cannot be used	287
Correcting USB Problems	287
USB connections	287
Windows operating system	288
Printer software installation	288
Status and Error Messages	296
Canceling Printing	311
Using the Cancel Job button	311
Using the Reset menu	311
Functions of the Control Panel	313
Using the Control Panel Menus	313
When to make control panel settings	313
How to access the control panel menus	313
Printing and Deleting Reserve Job Data	317
Using the Quick Print Job Menu	317
Using the Confidential Job Menu	318
Control Panel Menus	319
Control panel menu summary	319
Information Menu	322
Tray Menu	325
Emulation Menu	327
Printing Menu	327
Setup Menu	330
Quick Print Job Menu	336
Confidential Job Menu	336
Reset Menu	336
Parallel Menu	337
USB Menu	338
Network Menu	339
AUX Menu	339
LJ4 Menu	340
GL2 Menu	343
PS3 Menu	345
ESCP2 Menu	346
FX Menu	349
I239X Menu	351
Technical Specifications	355
Paper	355
Available paper types	356
Paper that should not be used	356
Specifications	358
Printable area	360
Printer	361
General	361
Environmental	363
Mechanical	363
Electrical	363
Standard and approvals	364
Interfaces	366
Parallel interface	366
USB interface	366
Ethernet interface	366
Options and Consumables	367
500-Sheet/1000-Sheet Paper Cassette Unit	367
Memory modules	368
Hard Disk Drive	369
Toner cartridges	369
Photoconductor unit	370
Transfer unit	370
Fuser unit 120/220	371
Working with Fonts	373
EPSON BarCode Fonts (Windows Only)	373
System requirements	375
Installing EPSON BarCode Fonts	375
Printing with EPSON BarCode Fonts	377
BarCode Font specifications	381
Available Fonts	392
LJ4/GL2 mode	393
ESC/P 2 and FX modes	395
I239X mode	396
Printing font samples	396
Adding More Fonts	397
Selecting Fonts	397
Downloading Fonts	397
EPSON Font Manager (Windows Only)	398
System requirements	398
Installing EPSON Font Manager	398
Symbol Sets	401
Introduction to Symbol Sets	401
In the LJ4 Emulation Mode	401
International character sets for ISO	404
In the ESC/P 2 or FX Modes	405
International character sets	407
Characters available with the ESC (^ command	407
In the I239X Emulation Mode	408
In the EPSON GL/ 2 Mode	408
Contacting Customer Support	409
For users in Latin America	410
For users in Australia	410
For users in Singapore	412
For users in Thailand	412
For users in Indonesia	413
For users in Hong Kong	414
For users in Malaysia	415
For users in India	416
For users in the Philippines	418
Glossary	419

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256

Troubleshooting

Open cover D.

Grasp the handle of the photoconductor unit firmly and

remove the unit from the printer.