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Epson ET-3600 Users Guide - Page 152

Network Software Cannot Find Product on a Network, Solving Network Problems

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• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear on the LCD, make sure your product software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Related references Cannot Scan Over a Network Related tasks Printing a Network Status Sheet Related topics Wi-Fi or Wired Networking Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions: • Make sure your product is turned on and connected to your network. Verify connection using your product control panel. • Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non- ASCII characters. • Make sure your product is not connected to a guest network. • If necessary, reinstall your product software and try running EpsonNet Setup again: 1. Reset your product's network settings to their factory defaults. 2. Windows only: uninstall your product software. 3. Initialize your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home 152

Section	Page
Contents	3
Your Ink Tank System	12
Product Basics	13
Using the Control Panel	13
Control Panel Buttons and Lights	14
Status Icons	14
Entering Characters on the LCD Screen	15
Changing LCD Screen Language	16
Adjusting the Screen Contrast	16
Product Parts Locations	17
Product Parts - Top	17
Product Parts - Inside	20
Product Parts - Back	21
Using Eco Mode and Other Power Saving Settings	21
Changing the Eco Settings	21
Changing the Sleep Timer Settings	22
Changing the Power Off Timer Settings	23
Epson Connect Solutions for Smartphones, Tablets, and More	24
Using Epson Email Print	24
Using the Epson iPrint Mobile App	25
Using Epson Remote Print	25
Using Epson Scan to Cloud	26
Using AirPrint	27
Using Google Cloud Print	27
Setting Up Google Cloud Print on a Chromebook	28
Using the Mopria Print Service	29
Android Printing Using the Epson Print Enabler	30
Using Fire OS Printing	30
Using Windows 10 Mobile Printing	31
Using Epson Print and Scan App with Windows Tablets	31
Wi-Fi or Wired Networking	33
Wi-Fi Infrastructure Mode Setup	33
Selecting Wireless Network Settings from the Control Panel	34
Wi-Fi Direct Mode Setup	36
Enabling Wi-Fi Direct Mode	36
Changing the Wi-Fi Direct Mode Password	38
Wi-Fi Protected Setup (WPS)	41
Using WPS to Connect to a Network	41
Printing a Network Status Sheet	42
Changing or Updating Network Connections	43
Accessing the Web Config Utility	43
Changing a USB Connection to a Wi-Fi Connection	43
Changing a Wi-Fi Connection to a Wired Network Connection	44
Connecting to a New Wi-Fi Router	44
Disabling Wi-Fi Features	45
Loading Paper	46
Loading Paper in the Cassette	46
Paper Loading Capacity	52
Available Epson Papers	53
Paper or Media Type Settings - Product Software	54
Selecting the Paper Settings - Control Panel	54
Paper Type Settings - Control Panel	55
Paper Source Settings	55
Selecting Universal Print Settings	56
Universal Print Settings Options	56
Placing Originals on the Product	58
Placing Originals on the Scanner Glass	58
Copying	60
Copying Documents or Photos	60
Copying Options	61
Printing from a Computer	63
Printing with Windows	63
Selecting Basic Print Settings - Windows	63
Print Quality Options - Windows	65
Multi-Page Printing Options - Windows	66
Selecting Double-sided Printing Settings - Windows	66
Double-sided Printing Options - Windows	69
Selecting Additional Layout and Print Options - Windows	70
Custom Color Correction Options - Windows	72
Image Options and Additional Settings - Windows	73
Header/Footer Settings - Windows	74
Selecting a Printing Preset - Windows	75
Selecting Extended Settings - Windows	76
Extended Settings - Windows	77
Printing Your Document or Photo - Windows	78
Selecting Default Print Settings - Windows	79
Changing the Language of the Printer Software Screens	80
Changing Automatic Update Options	81
Printing with OS X	82
Selecting Basic Print Settings - OS X	83
Print Quality Options - OS X	87
Print Options - OS X	87
Selecting Page Setup Settings - OS X	87
Selecting Print Layout Options - OS X	88
Selecting Double-sided Printing Settings - OS X	89
Double-sided Printing Options and Adjustments - OS X	90
Sizing Printed Images - OS X	91
Managing Color - OS X	92
Color Matching and Color Options - OS X	93
Selecting Printing Preferences - OS X	94
Printing Preferences - OS X	94
Printing Your Document or Photo - OS X	95
Checking Print Status - OS X	96
Cancelling Printing Using a Product Button	96
Scanning	97
Starting a Scan	97
Starting a Scan Using the Product Control Panel	97
Changing Default Scan Button Settings	98
Starting a Scan Using the Epson Scan 2 Icon	99
Starting a Scan from a Scanning Program	101
Scanning in Epson Scan 2	103
Additional Scanning Settings - Main Settings Tab	106
Additional Scanning Settings - Advanced Settings Tab	106
Image Format Options	107
Refilling Ink	109
Ink Safety Precautions	109
Check Ink Levels	110
Checking Ink Levels on Your Product	111
Checking Ink Levels with Windows	111
Checking Ink Levels with OS X	113
Disabling Special Offers with Windows	114
Purchase Epson Ink	115
Ink Bottle Part Numbers	115
Refilling the Ink Tanks	115
Adjusting Print Quality	121
Print Head Maintenance	121
Print Head Nozzle Check	121
Checking the Nozzles Using the Product Control Panel	121
Checking the Nozzles Using a Computer Utility	123
Print Head Cleaning	126
Cleaning the Print Head Using the Product Control Panel	126
Cleaning the Print Head Using a Computer Utility	127
Power Ink Flushing	130
Flushing the Ink Using a Computer Utility	130
Print Head Alignment	131
Aligning the Print Head Using the Product Control Panel	132
Aligning the Print Head Using a Computer Utility	133
Cleaning the Paper Path	135
Checking the Number of Sheets	136
Checking the Sheet Counter - Windows	136
Checking the Sheet Counter - OS X	137
Cleaning and Transporting Your Product	139
Cleaning Your Product	139
Transporting Your Product	140
Solving Problems	144
Checking for Software Updates	144
Product Status Messages	145
Running a Product Check	146
Resetting Control Panel Defaults	147
Solving Setup Problems	148
Noise After Filling the Ink	148
Software Installation Problems	148
USB Connection Problems	149
Solving Network Problems	149
Product Cannot Connect to a Wireless Router or Access Point	149
Cannot Print Over a Network	151
Network Software Cannot Find Product on a Network	152
Product Does Not Appear in OS X Printer Window	153
Cannot Scan Over a Network	153
Solving Copying Problems	155
Product Makes Noise, But Nothing Copies	155
Product Makes Noise When It Sits for a While	155
Solving Paper Problems	155
Paper Feeding Problems	156
Paper Jam Problems Inside the Product	156
Paper Jam Problems in the Paper Cassette	158
Paper Jam Problems in the Duplexer (Rear Cover)	160
Paper Ejection Problems	162
Solving Problems Printing from a Computer	163
Nothing Prints	163
Product Icon Does Not Appear in Windows Taskbar	164
Printing is Slow	165
Solving Page Layout and Content Problems	166
Inverted Image	166
Too Many Copies Print	167
Blank Pages Print	167
Incorrect Margins on Printout	167
Incorrect Characters Print	168
Incorrect Image Size or Position	168
Slanted Printout	169
Solving Print Quality Problems	169
White or Dark Lines in Printout	170
Blurry or Smeared Printout	171
Faint Printout or Printout Has Gaps	172
Grainy Printout	173
Incorrect Colors	174
Solving Scanning Problems	175
Scanning Software Does Not Operate Correctly	175
Cannot Start Epson Scan 2	176
Solving Scanned Image Quality Problems	176
Image Consists of a Few Dots Only	177
Line of Dots Appears in All Scanned Images	177
Straight Lines in an Image Appear Crooked	178
Image is Distorted or Blurry	178
Image Colors are Patchy at the Edges	178
Image is Too Dark	179
Back of Original Image Appears in Scanned Image	179
Ripple Patterns Appear in an Image	179
Scanned Image Colors Do Not Match Original Colors	179
Scanned Image Edges are Cropped	180
Message Appears Prompting You to Reset Ink Levels	180
Uninstall Your Product Software	181
Uninstalling Product Software - Windows	181
Uninstalling Product Software - OS X	182
Where to Get Help	183
Technical Specifications	185
Windows System Requirements	185
OS X System Requirements	186
Scanning Specifications	186
Paper Specifications	187
Printable Area Specifications	188
Ink Specifications	189
Dimension Specifications	190
Electrical Specifications	190
Environmental Specifications	191
Interface Specifications	191
Network Interface Specifications	191
Safety and Approvals Specifications	192
Notices	194
Important Safety Instructions	194
General Product Safety Instructions	194
Wireless Connection Safety Instructions	196
LCD Screen Safety Instructions	196
FCC Compliance Statement	196
Binding Arbitration and Class Waiver	197
Trademarks	200
Copyright Notice	201
libTIFF Software Acknowledgment	201
A Note Concerning Responsible Use of Copyrighted Materials	202
Default Delay Times for Power Management for Epson Products	202