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Epson PP-100II Users Guide for Mac - Page 108

Troubleshooting, Problems and their Remedies, Power/Control Panel Problems

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Troubleshooting Notes • Refer to this information together with the EPSON Total Disc Utility Help and the information available on the Epson website. • If your problem cannot be resolved even after the following remedies, contact customer support services for assistance. (See "Where to Get Help" on page 142.) Problems and their Remedies Power/Control Panel Problems Symptom/Problem Status The power does not turn on. The power does not turn off. A rattling sound is made when the power is turned on. Light on the control panel flashes/turns on. Check/Remedy Procedure Hold down the power button for a moment. Is the power plug disconnected from the outlet? Check if the plug is inserted only half-way or inserted at a slant. Are you using a power strip or similar device? Insert the power plug directly into the wall outlet. Is power being supplied from the outlet? Insert the power cable plug for another electronic product to check if power is being supplied. Hold down the power button for a moment. If the power still does not turn off, unplug the power cord from the outlet. Then, turn on the power again, and be sure to use the power button to turn off the power. Leaving the power on can cause drying and clogging of the print head. Is there a foreign object (such as blue protective tape for transporting) inside the product? Press the power button to turn off the power, and then open the disc cover and check that there are no foreign objects inside. An error has occurred. See "Checking Lights for Errors" on page 114. 108

Section	Page
Trademarks	2
Marks Used in this Guide	2
Screens Appearing in this Guide	2
Organization of this Manual	3
Table of Contents	4
Before Using this Product	6
For Safe Use	6
Cautions for the Power Source	8
Cautions for Using	9
WARNING	10
FCC Compliance Statement for American Users	10
For Canadian Users	11
DECLARATION of CONFORMITY (For PP-100/PP-100AP)	11
Cautions for CD/DVD discs	12
Uses of this Product	12
Incidental Loss Arising from the Use of this Product	12
Restriction of Use	12
Indication of the Manufacturer and the Importer in Accordance with Requirements of Directive 2011/65/EU (RoHS)	12
Basic Operations	13
Parts Names	13
Lights for the Status of the Product	18
Turning Power On/Off	20
Turning On the Power	20
Turning Off the Power	20
Opening/Closing the Disc Cover	21
Opening the Disc Cover	21
Closing the Disc Cover	22
Handling Stackers	23
Stacker 1/Stacker 2	23
Attach	23
Remove	23
Stacker 3	24
Attach (Only for PP-100II/PP-100/PP-100AP)	24
Remove (Only for PP-100II/PP-100/PP-100AP)	24
Stacker 4 (Only for PP-100II/PP-100/PP-100AP)	25
Pull out	25
Push in	25
Software Settings	26
Installing Software	26
System Requirements	27
Properties Setting	28
Common Settings for Publishing	30
Setting a Working Folder	30
Notification Settings (Only for PP-100AP)	31
Write Settings (Only for PP-100II/PP-100/PP-50)	32
Uninstalling the Software	33
Using Software	35
EPSON Total Disc Maker	35
What is EPSON Total Disc Maker?	35
Starting EPSON Total Disc Maker	35
EPSON Total Disc Maker Help	35
Screen Configuration of EPSON Total Disc Maker	36
Disc view	36
Label view	37
Publish view	38
EPSON Total Disc Utility	39
What is EPSON Total Disc Utility?	39
Starting EPSON Total Disc Utility	39
EPSON Total Disc Utility Help	39
Screen Configuration of EPSON Total Disc Utility	40
Main screen	40
Properties screen (General screen)	41
Printer Driver	45
What is Printer Driver?	45
Displaying Printer Driver Screen	45
Screen Configuration of Printer Driver	46
Print Settings area	46
Color Options area	48
Publishing Discs	49
Compatible Disc Types	49
Printable Disc Types	49
Writable Disc Types	50
Handling Discs	51
Notes on Usage	51
Notes on storage	52
Printable Area	53
Setting the Print Area	54
When publishing with EPSON Total Disc Maker	54
When publishing with the other applications	54
Flow for Publishing Discs	55
When publishing with EPSON Total Disc Maker	55
When publishing with the other applications	56
Selecting Publish Mode	57
For PP-100II/PP-100/PP-100AP	57
For PP-50	60
Loading Discs	61
Registering Write Data (Only for PP-100II/PP-100/PP-50)	63
Creating Labels	65
Publishing Discs	66
Setting Printer Driver and Publishing Discs	68
Taking out discs	71
For PP-100II/PP-100/PP-100AP	71
For PP-50	72
Job Operations	73
Pausing/Cancelling Jobs	73
Priority Publishing	74
Convenient Features	75
Printing on User Defined Label Size Discs	75
When publishing with EPSON Total Disc Maker	75
When publishing with the other applications	75
Creating Disc Copies (Only for PP-100II/PP-100/PP-50)	76
Creating Copies Directly from Discs	76
Creating Copies from Disc Image Files	78
Adjusting Print Colors	79
When publishing with EPSON Total Disc Maker	80
When publishing with other applications	80
Maintenance	81
Replacing the Ink Cartridge	81
Checking the Ink Levels	81
How to Replace the Ink Cartridges	82
Checking the Print Head Nozzles	85
How to Perform a Nozzle Check	85
Cleaning the Print Head	87
How to Clean the Print Head	88
Running it using the control panel on the product	88
Running it from a PC	88
Aligning the Print Head	90
Correcting the Printing Position	93
Cleaning Your Product	96
Cleaning the Exterior	96
Cleaning the Interior	96
Cleaning the Air Vents (Only for PP-100II/PP-100/PP-50)	97
PP-100II	97
For PP-100/PP-50	98
Checking Maintenance Information	100
Replacing the Ink Pad (Only for PP-100/PP-50)	102
How to Check When it is Time to Replace the Ink Pad	102
How to Replace the Ink Pad	102
Replacing the Maintenance Box (Only for PP-100II/ PP-100AP)	103
How to Check When it is Time to Replace the Maintenance Box	103
How to Replace the Maintenance Box	103
Replacing the Drive (Only for PP-100II)	105
How to Check When it is Time to Replace the Drive	105
How to Replace the Drive	105
Precautions for Transporting Your Product	106
Troubleshooting	108
Problems and their Remedies	108
Power/Control Panel Problems	108
Disc Transferring (Input/Output) Problems	109
Disc Writing Problems (Only for PP-100II/PP-100/PP-50)	110
Label Printing Problems	111
Other Problems	113
Checking Lights for Errors	114
Error Associated with Covers	114
Error Associated with Disc Transfer	115
Error Associated with Stacker	117
Error Associated with Ink	118
Error Associated with Printer	119
Error Associated with Drives (Only for PP-100II/PP-100/PP-50)	120
Other Error	121
Checking with EPSON Total Disc Utility	122
When Discs Cannot be Published	123
Check 1: Check of EPSON Total Disc Utility	123
Check 2: Check of the product	123
Check 3: Check of connection between the product and PC	123
Check 4: Check of printer driver settings	124
Disc Does not Come Out	127
Drive Tray Does not Come Out (Only for PP-100II/PP-100/PP-50)	127
Printer Tray Does not Come Out	128
For PP-100II	128
For PP-100/PP-50	130
For PP-100AP	132
Disc Recording Surface is Stained with Ink	135
For PP-100II	135
For PP-100/PP-50	137
For PP-100AP	139
Appendix	142
Where to Get Help	142
Before Contacting Epson	142
Help for Users in the United States and Canada	142
Help for Users in Europe (EMEA)	142
Help for Users in Australia	143
Help for Users in Southeast Asia	143
Product Specifications	145
Basic Specifications	145
External dimensions and weight	145
Job processing	146
Number of connectable products	147
Printing specifications	147
Ink cartridge	148
Drive specifications (Only for PP-100II/PP-100/PP-50)	148
Electrical specifications	149
Environmental conditions	149
Interfaces	149
Standards and approvals	150
Consumables and Options	151
Ink cartridges and Maintenance Box	151
Discs	151