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Epson SureColor T3170x Users Guide - Page 176

Solving Problems, Checking for Software Updates, EPSON Software Updater

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Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Product Status Messages Resetting Control Panel Defaults Solving Printer Problems Solving Network Problems Solving Printing Problems Solving Paper Problems Solving Print Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Access the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking . • On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x, 10.13.x, or 10.14.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems 176

Section	Page
Contents	3
Introduction to Your Printer	10
Printer Features	10
Optional Equipment and Replacement Parts	11
Notations Used in the Documentation	11
Printer Part Locations	11
Product Parts - Front	12
Product Parts - Top/Inside	13
Product Parts - Rear	14
Control Panel Parts	15
Using the Control Panel	17
Changing the LCD Screen Language	17
Selecting the Date and Time	18
Setting a Password and Locking the Control Panel	19
Assembling the Optional Printer Stand and Paper Basket	21
Wi-Fi or Wired Networking	34
Network Security Recommendations	34
Wi-Fi Infrastructure Mode Setup	35
Selecting Wireless Network Settings from the Control Panel	36
Wi-Fi Direct Mode Setup	38
Enabling Wi-Fi Direct Mode	38
Wi-Fi Protected Setup (WPS)	40
Using WPS to Connect to a Network	40
Printing a Network Status Sheet	41
Printing a Network Connection Report	42
Network Connection Report Codes and Messages	44
Changing or Updating Network Connections	49
Accessing the Web Config Utility	49
Changing a USB Connection to a Wi-Fi Connection	50
Changing a Wi-Fi Connection to a Wired Network Connection	50
Connecting to a New Wi-Fi Router	51
Disabling Wi-Fi Features	52
Media Handling	54
Roll Paper Handling	54
Loading Roll Paper	54
Cutting Roll Paper	58
Cutting Roll Paper Manually	58
Removing Roll Paper	59
Cut Sheet Handling	61
Loading Single Cut Sheets	62
Loading Paper in the Auto Sheet Feeder	63
Removing Paper from the Auto Sheet Feeder	67
Creating Custom Paper Configurations	70
Selecting Custom Paper Configurations	70
Compatible Epson Papers	71
Paper or Media Type Settings - Printing Software	72
Selecting the Paper Settings for Each Source - Control Panel	73
Paper Type Settings - Control Panel	74
Printing from a Computer	76
Printing with Windows	76
Selecting Basic Print Settings - Windows	76
Document Size Options - Windows	79
Paper Source Options - Windows	79
Print Mode Options - Windows	80
Color Mode Options - Windows	80
Level Options - Windows	81
Using Layout Manager - Windows	83
Selecting Print Layout Options - Windows	88
Page Layout Options - Windows	88
Selecting Advanced Settings - Windows	90
Roll Paper Options - Windows	91
Selecting Additional Settings - Windows	92
Printing Your Document - Windows	93
Checking Print Status - Windows	94
Saving, Sharing, and Customizing the Printer Settings	94
Saving and Sharing Print Settings - Windows	94
Editing Print Setting Displays - Windows	96
Selecting Default Print Settings - Windows	97
Changing the Language of the Printer Software Screens	98
Changing Automatic Update Options	100
Printing on a Mac	100
Selecting Basic Print Settings - Mac	101
Paper Size Options - Mac	105
Paper Source Options - Mac	105
Print Mode Options - Mac	106
Color Mode Options - Mac	106
Level Options - Mac	107
Selecting Print Layout Options - Mac	108
Selecting Advanced Settings - Mac	108
Managing Color - Mac	110
Color Matching Options - Mac	111
Sizing Printed Images - Mac	111
Selecting Printing Preferences - Mac	111
Printing Preferences - Mac	112
Printing Your Document or Photo - Mac	113
Checking Print Status - Mac	114
Printing CAD Drawings	115
Printing CAD Drawings from the Printer Driver	115
Printing CAD Drawings in HP-GL/2 or HP RTL Mode	117
Using the Control Panel Menus	119
Accessing the Printer's Menus	119
Paper Setting Menu	120
Basic Settings Menu	122
Printer Settings Menu	124
Network Settings Menu	130
System Administration Settings Menu	130
Maintenance Menu	132
Printer Status/Print Menu	133
Refilling Ink	134
Ink Safety Precautions	134
Check Ink and Maintenance Box Levels	136
Checking Maintenance Box Status on the LCD Screen	137
Checking Ink and Maintenance Box Levels - Windows	137
Checking Ink and Maintenance Box Levels - Mac	138
Disabling Special Offers with Windows	140
Purchase Epson Ink and Maintenance Box	141
Ink Bottle and Maintenance Box Part Numbers	141
Refilling the Ink Tanks	141
Replacing the Maintenance Box	146
Adjusting Print Quality	148
Print Head Maintenance	148
Print Head Nozzle Check	148
Checking the Nozzles Using the Product Control Panel	149
Checking the Nozzles Using a Computer Utility	150
Print Head Cleaning	152
Cleaning the Print Head Using the Product Control Panel	153
Cleaning the Print Head Using a Computer Utility	154
Using the Powerful Cleaning Utility	156
Flushing the Ink Tubes	158
Adjusting Print Quality Using the Product Control Panel	159
Cleaning the Auto Sheet Feeder	161
Cleaning the Roll Paper Feeder	162
Maintenance and Transportation	163
Replacing the Cutter	163
Before Moving or Transporting Your Product	166
After Moving or Transporting Your Product	171
Solving Problems	176
Checking for Software Updates	176
Product Status Messages	177
Resetting Control Panel Defaults	177
Solving Printer Problems	179
Printer Does Not Turn On	179
LCD Screen Shuts Off	179
Solving Network Problems	179
Product Cannot Connect to a Wireless Router or Access Point	180
Network Software Cannot Find Product on a Network	181
Product Does Not Appear in Mac Printer Window	182
Cannot Print Over a Network	182
Wireless Network Connection is Unstable on a Mac	183
Solving Printing Problems	183
Nothing Prints	184
Print Head Moves But Nothing Prints	184
Solving Paper Problems	185
Paper Feeding Problems	185
Printout Quality Problems	186
Roll Paper Jam Problems	187
Cut Sheet Paper Jam Problems	189
Solving Print Quality Problems	190
Overall Print Quality is Poor	190
Lines Are Misaligned	191
Prints are Scuffed or Smeared	192
Prints are Not Positioned Properly	193
Uninstall Your Product Software	193
Uninstalling Product Software - Windows	193
Uninstalling Product Software - Mac	194
Where to Get Help	195
Technical Specifications	197
Windows System Requirements	197
Mac System Requirements	198
Paper Specifications	198
Printable Area Specifications	200
Ink Specifications	202
Dimension Specifications	202
Electrical Specifications	203
Environmental Specifications	203
Interface Specifications	204
Network Interface Specifications	204
Safety and Approvals Specifications	205
Safety and Approvals Specifications for Latin America	206
Notices	208
Important Safety Instructions	208
General Product Safety Instructions	208
LCD Screen Safety Instructions	210
Wireless Connection Safety Instructions	210
FCC Compliance Statement	210
Binding Arbitration and Class Waiver	211
Trademarks	214
Copyright Notice	215
A Note Concerning Responsible Use of Copyrighted Materials	215
Default Delay Times for Power Management for Epson Products	216