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Epson WorkForce WF-2660 User Manual - Page 129

Received Faxes Are Not Printed, Other Faxing Problems, Cannot Make Calls on the Connected Telephone

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User's Guide Solving Problems ❏ Reprint the received fax. Related Information & "Fax Settings" on page 20 & "Reprinting Received Faxes" on page 78 Received Faxes Are Not Printed ❏ If an error has occurred on the printer, such as a paper jam or expended ink cartridges, the printer cannot print received faxes. Check the printer. ❏ If the printer has been set to save received faxes in the inbox, the received faxes are not automatically printed. Check the Fax Output setting. Related Information & "Checking the Printer Status" on page 107 & "Removing Jammed Paper" on page 108 Y & "Replacing Ink Cartridges" on page 79 R & "Saving Received Faxes" on page 75 Other Faxing Problems INA Cannot Make Calls on the Connected Telephone IM Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial tone L through the receiver, connect the phone cable correctly. E Related Information PR & "Connecting Your Phone Device to the Printer" on page 67 Answering Machine Cannot Answer Voice Calls On the control panel, set the printer's Rings to Answer setting to a number higher than the number of rings for your answering machine. Related Information & "Fax Settings" on page 20 & "Settings for the Answering Machine" on page 74 Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong The sender may not have set the fax header information or may have set it incorrectly. Contact the sender. 129

Section	Page
Copyright	2
Trademarks	3
About This Manual	4
Introduction to the Manuals	4
Marks and Symbols	4
Descriptions Used in this Manual	4
Operating System References	5
Important Instructions	6
Safety Instructions	6
Printer Advisories and Warnings	6
Advisories and Warnings for Setting Up/Using the Printer	7
Advisories and Warnings for Using the Printer with a Wireless Connection	8
Advisories and Warnings for Using the Touchscreen	8
Protecting Your Personal Information	8
Printer Basics	9
Part Names and Functions	9
Control Panel	11
Buttons and Lights	11
Mode Icons Displayed on the LCD Screen	12
Icons Displayed on the LCD Screen	12
Icons Displayed on the Software Keyboard of the LCD Screen	13
Menu Options	14
Copy Mode	14
Scan Mode	15
Fax Mode	16
Setup Mode	17
Contacts Mode	23
Loading Paper	24
Paper Handling Precautions	24
Available Paper and Capacities	25
List of Paper Types	26
Loading Paper in the Paper Cassette	26
Placing Originals	30
Available Originals for the ADF	30
Placing Originals on the ADF	30
Placing Originals on the Scanner Glass	31
Managing Contacts	33
Registering Contacts	33
Registering Grouped Contacts	33
Registration and Backup of Contacts Using a Computer	34
Printing	35
Printing from a Computer	35
Printing Basics - Windows	35
Printing Basics - Mac OS X	36
Printing on 2-Sides	38
Printing Several Pages on One Sheet	40
Printing to Fit the Paper Size	41
Printing Multiple Files Together (for Windows Only)	42
Enlarged Printing and Making Posters (for Windows Only)	43
Printing Using Advanced Features	49
Printing from Smart Devices	51
Using Epson iPrint	51
Using AirPrint	54
Canceling Printing	54
Canceling Printing - Printer Button	54
Canceling Printing - Windows	54
Canceling Printing - Mac OS X	55
Copying	56
Scanning	57
Scanning Using the Control Panel	57
Scanning to the Cloud	57
Scanning to a Computer	57
Scanning to a Computer (WSD)	58
Scanning from a Computer	58
Scanning in Office Mode	58
Scanning in Professional Mode	60
Scanning from Smart Devices	62
Scanning by Touching Smart Devices to the NFC Tag	63
Faxing	65
Setting Up a Fax	65
Connecting to a Phone Line	65
Making Basic Fax Settings	68
Sending Faxes	70
Basic Fax Sending Operations	70
Various Ways of Sending Faxes	72
Receiving Faxes	73
Setting Receiving Mode	73
Various Ways of Receiving Faxes	74
Saving Received Faxes	75
Using Other Faxing Features	77
Printing Fax Report and List	77
Setting Security for Faxing	77
Reprinting Received Faxes	78
Replacing Ink Cartridges	79
Checking the Ink Levels	79
Checking the Ink Levels - Control Panel	79
Checking the Ink Levels - Windows	79
Checking the Ink Levels - Mac OS X	79
Ink Cartridge Codes	79
Ink Cartridge Handling Precautions	80
Replacing Ink Cartridges	82
Temporarily Printing with Black Ink	85
Temporarily Printing with Black Ink - Windows	86
Temporarily Printing with Black Ink - Mac OS X	87
Conserving Black Ink when the Black Ink Is Low (for Windows Only)	88
Improving Print and Scan Quality	89
Checking and Cleaning the Print Head	89
Checking and Cleaning the Print Head - Control Panel	89
Checking and Cleaning the Print Head - Windows	90
Checking and Cleaning the Print Head - Mac OS X	90
Aligning the Print Head	90
Aligning the Print Head - Control Panel	90
Aligning the Print Head - Windows	91
Aligning the Print Head - Mac OS X	92
Cleaning the Paper Path	92
Cleaning the ADF	92
Cleaning the Scanner Glass	94
Applications and Network Service Information	96
Epson Connect Service	96
Web Config	96
Running Web Config on a Web Browser	96
Running Web Config on Windows	97
Running Web Config on Mac OS X	97
Necessary Applications	97
Windows Printer Driver	97
Mac OS X Printer Driver	99
EPSON Scan (Scanner Driver)	100
Epson Event Manager	101
PC-FAX Driver (Fax Driver)	101
FAX Utility	102
EPSON Software Updater	103
EpsonNet Config	103
Uninstalling Applications	104
Uninstalling Applications - Windows	104
Updating Applications and Firmware	106
Solving Problems	107
Checking the Printer Status	107
Checking Messages on the LCD Screen	107
Checking the Printer Status - Windows	108
Checking Printer Status - Mac OS X	108
Removing Jammed Paper	108
Removing Jammed Paper from Inside the Printer	109
Removing Jammed Paper from the Paper Cassette	110
Removing Jammed Paper from the Rear Cover	111
Removing Jammed Paper from the ADF	113
Paper Does Not Feed Correctly	115
Original Does Not Feed in the ADF	115
Power and Control Panel Problems	116
Power Does Not Turn On	116
Power Does Not Turn Off	116
LCD Screen Gets Dark	116
Printer Does Not Print	116
Printout Problems	117
Print Quality Is Poor	117
Copy Quality Is Poor	118
An Image of the Reverse Side of the Original Appears in the Copied Image	119
The Position, Size, or Margins of the Printout Are Incorrect	119
Paper Is Smeared or Scuffed	120
Printed Characters Are Incorrect or Garbled	120
The Printed Image Is Inverted	121
The Printout Problem Could Not be Cleared	121
Printing Is Too Slow	121
Cannot Start Scanning	122
Cannot Start Scanning when Using the Control Panel	122
Scanned Image Problems	123
Scan Quality Is Poor	123
Characters Are Blurred	123
An Image of the Reverse Side of the Original Appears in the Scanned Image	123
Moiré (Cross-Hatch) Patterns Appear in the Scanned Image	124
Scanning Area or Direction Is Not Correct	124
The Scanned Image Problem Could Not be Cleared	124
Other Scanning Problems	125
Thumbnail Preview Does Not Work Properly	125
Scanning Is Too Slow	125
Scanning Stops when Scanning to PDF/Multi-TIFF	125
Problems when Sending and Receiving Faxes	125
Cannot Send or Receive Faxes	125
Cannot Send Faxes	126
Cannot Send Faxes to a Specific Recipient	127
Cannot Send Faxes at a Specified Time	127
Cannot Receive Faxes	127
Memory Full Error Occurs	127
Sent Fax Quality Is Poor	128
Faxes Are Sent at the Wrong Size	128
Received Fax Quality Is Poor	128
Received Faxes Are Not Printed	129
Other Faxing Problems	129
Cannot Make Calls on the Connected Telephone	129
Answering Machine Cannot Answer Voice Calls	129
Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong	129
Other Problems	130
Slight Electric Shock when Touching the Printer	130
Operation Sounds Are Loud	130
The ADF Does Not Work	130
The Date and Time Are Incorrect	130
Application Is Blocked by a Firewall (for Windows Only)	130
Appendix	131
Technical Specifications	131
Printer Specifications	131
Scanner Specifications	132
Interface Specifications	132
Fax Specifications	132
Wi-Fi Specifications	133
Ethernet Specifications	133
Security Protocol	134
Supported Third Party Services	134
Dimensions	134
Electrical Specifications	134
Environmental Specifications	135
System Requirements	135
Regulatory Information	136
Standards and Approvals	136
Restrictions on Copying	137
Transporting the Printer	137