Gateway 7400 System Manual (PDF Version) - Page 118

Hard drive problems

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Hard drive problems The system does not recognize the SCSI drive. Probable cause Solution The SCSI chain is not properly terminated Make sure the last device on the SCSI chain is properly terminated. The drive is configured with a Change the device's SCSI address to one that conflicting SCSI address is not currently being used by the system. The cables are not connected Open the system and make sure the cable correctly connections are correct. The system does not recognize the IDE drive. Probable cause The primary IDE device may be configured incorrectly The drive may not be configured properly The drive cables are not connected properly The drive controller is not seated properly Solution Restart your server, then press F1 to open the BIOS Setup utility. From the Advanced | IDE Configuration menu, set the IDE Controller to Both and the Primary IDE Master to Auto. Consult the hard drive user's guide for instructions on how to configure the drive. Configure the drive correctly. Open the system and make sure all cables to the controller card are connected correctly. Some systems do not have IDE controller cards because the IDE controller is built into the system board. Open the system and reseat the drive controller. Some systems do not have IDE controller cards because the IDE controller is built into the system board. 110 Troubleshooting

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110
Troubleshooting
Hard drive problems
The system does not recognize the SCSI drive.
The system does not recognize the IDE drive.
Probable cause
Solution
The SCSI chain is not
properly terminated
Make sure the last device on the SCSI chain
is properly terminated.
The drive is configured with a
conflicting SCSI address
Change the device’s SCSI address to one that
is not currently being used by the system.
The cables are not connected
correctly
Open the system and make sure the cable
connections are correct.
Probable cause
Solution
The primary IDE device may
be configured incorrectly
Restart your server, then press
F
1
to open the
BIOS Setup utility. From the
Advanced | IDE
Configuration
menu, set the
IDE Controller
to
Both
and the
Primary IDE Master
to
Auto
.
The drive may not be
configured properly
Consult the hard drive user’s guide for
instructions on how to configure the drive.
Configure the drive correctly.
The drive cables are not
connected properly
Open the system and make sure all cables to
the controller card are connected correctly.
Some systems do not have IDE controller
cards because the IDE controller is built into
the system board.
The drive controller is not
seated properly
Open the system and reseat the drive
controller. Some systems do not have IDE
controller cards because the IDE controller is
built into the system board.