Gateway 7400 System Manual (PDF Version) - Page 120

Modem problems

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Modem problems The system does not recognize the modem. Probable cause Solution The modem has not been added as new hardware Add the modem as new hardware. The modem is not connected to a live telephone jack Make sure the line connected to the modem is working and plugged into the appropriate port on the modem (line port). The modem is not configured with a valid interrupt or address Check the system settings for possible conflicts. If one exists, correct the problem by selecting an available interrupt and address. The telephone jack is shared by another modem or telephone If the modem shares the jack with another device, make sure the other device does not have the port open (for example, someone is on the telephone, or another modem is in use). 112 Troubleshooting

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112
Troubleshooting
Modem problems
The system does not recognize the modem.
Probable cause
Solution
The modem has not been
added as new hardware
Add the modem as new hardware.
The modem is not connected
to a live telephone jack
Make sure the line connected to the modem
is working and plugged into the appropriate
port on the modem (line port).
The modem is not configured
with a valid interrupt or
address
Check the system settings for possible
conflicts. If one exists, correct the problem by
selecting an available interrupt and address.
The telephone jack is shared
by another modem or
telephone
If the modem shares the jack with another
device, make sure the other device does not
have the port open (for example, someone is
on the telephone, or another modem is in use).