HP 1510 User Guide - Page 54

12

Troubleshooting information

This chapter contains troubleshooting information for the HP All-in-One. Specific

information is provided for installation and configuration issues, and some operational

topics. For more troubleshooting information, see the onscreen

HP Image Zone Help

file that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a

USB cable before the HP All-in-One software is installed on the computer. If you

connected the HP All-in-One to your computer before the software installation screen

prompts you to do so, you must follow these steps:

1.

Disconnect the USB cable from the computer.

2.

Uninstall the software (if you have already installed it).

3.

Restart your computer.

4.

Turn off the HP All-in-One, wait one minute, then restart it.

5.

Reinstall the HP All-in-One software. Do not connect the USB cable to the

computer until prompted by the software installation screen.

For information about uninstalling and reinstalling the software, see

Uninstall and

reinstall the software

.

This section contains the following topics:

●

Setup troubleshooting

: Contains information on hardware setup, software

installation, and HP Instant Share setup troubleshooting information.

●

Operational troubleshooting

: Contains information on issues that might occur

during normal tasks when using the HP All-in-One features.

●

Device update

: Based on advice from HP customer support or a message on the

computer, you might access the HP support website to retrieve an upgrade for

your device. This section contains information about updating your device.

Before you call HP Support

If you have a problem, follow these steps:

1.

Check the documentation that came with the HP All-in-One.

–

Setup Guide

: The Setup Guide explains how to set up the HP All-in-One.

–

User Guide

: The User Guide is the book you are reading. This book

describes the basic features of the HP All-in-One, explains how to use the

HP All-in-One without connecting it to a computer, and contains setup and

operational troubleshooting information.

–

HP Image Zone Help

: The onscreen

HP Image Zone Help

describes how to

use the HP All-in-One with a computer and contains additional

troubleshooting information not covered in the User Guide.

–

Readme file

: The Readme file contains information on possible installation

problems. For more information, see

View the Readme file

.

2.

If you are unable to solve the problem using the information in the documentation,

visit

www.hp.com/support

to do the following:

–

Access online support pages

–

Send HP an e-mail message for answers to your questions

User Guide

51

Troubleshooting information

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel overview	7
Status light overview	8
Use the HP Image Zone to do more with your HP All-in-One	9
Access the HP Image Zone software (Windows)	9
Open the HP Image Zone software (Mac OS X v10.1.5 and above)	9
Access the HP Director software (Mac OS 9)	9
Find more information	12
Connection information	14
Supported connection types	14
Connect using a USB cable	14
Use printer sharing (Windows)	14
Use printer sharing (Mac OS X)	15
Load originals and load paper	16
Load an original	16
Choose papers for printing and copying	17
Recommended papers	17
Papers to avoid	17
Load paper	18
Load full-size paper	18
Load 10 x 15 cm (4 x 6 inch) photo paper	19
Load postcards or Hagaki cards	20
Load envelopes	21
Load other types of paper	21
Avoid paper jams	22
Use a PictBridge camera	24
Connect a digital camera	24
Print photos from a digital camera	25
Use the copy features	26
Set the copy paper type	26
Increase copy speed or quality	27
Make multiple copies of the same original	27
Copy a two-page document	28
Make a borderless copy of a photo	28
Resize an original to fit onto letter or A4 paper	29
Stop copying	29
Print from your computer	30
Print from a software application	30
Change the print settings	31
Windows users	31
Mac users	32
Stop a print job	32
To stop a print job from the HP All-in-One	32
Use the scan features	34
Scan to an application	34
Stop scanning	35
Use HP Instant Share	36
Overview	36
Get started	37
Send images using your computer	37
Send images using the HP Image Zone software (Windows)	37
Send images using the HP Instant Share client application software (Mac OS X v10.2.8 and later)	38
Share images using the HP Image Zone (Mac OS X v10.1)	39
Share images using the HP Director (Mac OS 9.2.2)	39
Order supplies	42
Order paper, transparency film, or other media	42
Order print cartridges	42
Order other supplies	43
Maintain your HP All-in-One	44
Clean the HP All-in-One	44
Clean the glass	44
Clean the lid backing	44
Clean the exterior	45
Check the estimated ink levels	45
Print a self-test report	45
Work with print cartridges	46
Handle the print cartridges	46
Replace the print cartridges	47
Use a photo print cartridge	50
Use the print cartridge protector	51
Align the print cartridges	51
Clean the print cartridges	52
Troubleshooting information	54
Before you call HP Support	54
View the Readme file	55
Setup troubleshooting	55
Hardware setup troubleshooting	55
Software installation troubleshooting	60
Uninstall and reinstall the software	63
Operational troubleshooting	65
Paper troubleshooting	65
Print cartridge troubleshooting	66
Print troubleshooting	67
Device update	67
Device update (Windows)	67
Device update (Mac)	68
Get HP support	70
Get support and other information from the Internet	70
Warranty support	70
Warranty upgrades	70
Returning your HP All-in-One for service	70
HP customer support	71
Access your serial number and service ID	71
Call in North America	71
Call elsewhere in the world	72
Call in Australia under warranty and post-warranty	74
Call HP Korea customer support	74
Call HP Japan support	75
HP Quick Exchange Service (Japan)	75
Prepare your HP All-in-One for shipment	75
Technical information	78
System requirements	78
Paper specifications	78
Paper-tray capacities	78
Paper sizes	79
Print margin specifications	79
Print specifications	80
Copy specifications	80
Scan specifications	81
PictBridge specifications	81
Physical specifications	81
Power specifications	82
Environmental specifications	82
Additional specifications	82
Environmental product stewardship program	82
Protecting the environment	82
Ozone production	82
Energy consumption	82
Paper use	83
Plastics	83
Material safety data sheets	83
Recycling program	83
HP inkjet supplies recycling program	83
Important recycling information for our customers in the European Union	83
Regulatory notices	83
Regulatory model identification number	84
FCC statement	84
Note à l’attention des utilisateurs Canadien/notice to users in Canada	84
Notice to users in Australia	84
Geräuschemission	84
Notice to users in Japan	85
Notice to users in Japan (VCCI-2)	85
Notice to users in Korea	85
Declaration of conformity (European Economic Area)	86
Hewlett-Packard LIMITED WARRANTY STATEMENT	88
Duration of limited warranty	88
Extent of limited warranty	88
Limitation of warranty	89
Limitation of liability	89
Local law	89
Limited warranty information for EU countries/regions	89

HP 1510 User Guide - Page 54

Troubleshooting information, Before you call HP Support - all in one troubleshooting

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