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HP 1510 User Guide - Page 67

Print troubleshooting, Device update, Device update (Windows) - psc download

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Chapter 12 Print troubleshooting My document did not print Solution If you have multiple printers installed, make sure you select the HP PSC 1500 All-in-One series in your software application for the print job. Note You can set the HP All-in-One as the default printer to ensure that the printer is automatically selected when you print from your software applications. For information, see the HP Image Zone Help. Solution Check the status of your HP All-in-One to make sure it does not have an error, such as a paper jam or out of paper message. Try the following: ● Check the HP All-in-One control panel display to see if there are any error messages. ● Windows users: Check the status of the HP All-in-One from your computer. In the HP Director (or HP Solution Center), click Status. Resolve any errors found. For information on error messages, see the onscreen Troubleshooting Help that came with your HP Image Zone software. Device update Several means are provided to update your HP All-in-One. Each involves downloading a file to your computer to start the Device Update Wizard. For example, based on advice from HP customer support you might access the HP support website to retrieve an update for your device. Device update (Windows) Use one of the following to retrieve an update for your device: ● Use your Web browser to download an update for your HP All-in-One from www.hp.com/support. The file will be a self-extracting executable with the extension .exe. When you double-click the .exe file, the Device Update Wizard opens on your computer. ● Use the Software Update utility, provided with the HP Image Zone software, to automatically search the HP support website for device updates at predetermined intervals. For more information on the Software Update utility, see the HP Image Zone Help. Tip After the Software Update utility is installed on your computer, it searches for device updates. If you do not have the latest version of the Software Update utility at the time of install, a dialog appears on your computer prompting you to upgrade. Accept the upgrade. Note If you installed the HP Image Zone Express software, the update utility is called Update. The button that opens the Update utility is located in the upper left corner of the software window. Troubleshooting information 64 HP PSC 1500 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel overview	7
Status light overview	8
Use the HP Image Zone to do more with your HP All-in-One	9
Access the HP Image Zone software (Windows)	9
Open the HP Image Zone software (Mac OS X v10.1.5 and above)	9
Access the HP Director software (Mac OS 9)	9
Find more information	12
Connection information	14
Supported connection types	14
Connect using a USB cable	14
Use printer sharing (Windows)	14
Use printer sharing (Mac OS X)	15
Load originals and load paper	16
Load an original	16
Choose papers for printing and copying	17
Recommended papers	17
Papers to avoid	17
Load paper	18
Load full-size paper	18
Load 10 x 15 cm (4 x 6 inch) photo paper	19
Load postcards or Hagaki cards	20
Load envelopes	21
Load other types of paper	21
Avoid paper jams	22
Use a PictBridge camera	24
Connect a digital camera	24
Print photos from a digital camera	25
Use the copy features	26
Set the copy paper type	26
Increase copy speed or quality	27
Make multiple copies of the same original	27
Copy a two-page document	28
Make a borderless copy of a photo	28
Resize an original to fit onto letter or A4 paper	29
Stop copying	29
Print from your computer	30
Print from a software application	30
Change the print settings	31
Windows users	31
Mac users	32
Stop a print job	32
To stop a print job from the HP All-in-One	32
Use the scan features	34
Scan to an application	34
Stop scanning	35
Use HP Instant Share	36
Overview	36
Get started	37
Send images using your computer	37
Send images using the HP Image Zone software (Windows)	37
Send images using the HP Instant Share client application software (Mac OS X v10.2.8 and later)	38
Share images using the HP Image Zone (Mac OS X v10.1)	39
Share images using the HP Director (Mac OS 9.2.2)	39
Order supplies	42
Order paper, transparency film, or other media	42
Order print cartridges	42
Order other supplies	43
Maintain your HP All-in-One	44
Clean the HP All-in-One	44
Clean the glass	44
Clean the lid backing	44
Clean the exterior	45
Check the estimated ink levels	45
Print a self-test report	45
Work with print cartridges	46
Handle the print cartridges	46
Replace the print cartridges	47
Use a photo print cartridge	50
Use the print cartridge protector	51
Align the print cartridges	51
Clean the print cartridges	52
Troubleshooting information	54
Before you call HP Support	54
View the Readme file	55
Setup troubleshooting	55
Hardware setup troubleshooting	55
Software installation troubleshooting	60
Uninstall and reinstall the software	63
Operational troubleshooting	65
Paper troubleshooting	65
Print cartridge troubleshooting	66
Print troubleshooting	67
Device update	67
Device update (Windows)	67
Device update (Mac)	68
Get HP support	70
Get support and other information from the Internet	70
Warranty support	70
Warranty upgrades	70
Returning your HP All-in-One for service	70
HP customer support	71
Access your serial number and service ID	71
Call in North America	71
Call elsewhere in the world	72
Call in Australia under warranty and post-warranty	74
Call HP Korea customer support	74
Call HP Japan support	75
HP Quick Exchange Service (Japan)	75
Prepare your HP All-in-One for shipment	75
Technical information	78
System requirements	78
Paper specifications	78
Paper-tray capacities	78
Paper sizes	79
Print margin specifications	79
Print specifications	80
Copy specifications	80
Scan specifications	81
PictBridge specifications	81
Physical specifications	81
Power specifications	82
Environmental specifications	82
Additional specifications	82
Environmental product stewardship program	82
Protecting the environment	82
Ozone production	82
Energy consumption	82
Paper use	83
Plastics	83
Material safety data sheets	83
Recycling program	83
HP inkjet supplies recycling program	83
Important recycling information for our customers in the European Union	83
Regulatory notices	83
Regulatory model identification number	84
FCC statement	84
Note à l’attention des utilisateurs Canadien/notice to users in Canada	84
Notice to users in Australia	84
Geräuschemission	84
Notice to users in Japan	85
Notice to users in Japan (VCCI-2)	85
Notice to users in Korea	85
Declaration of conformity (European Economic Area)	86
Hewlett-Packard LIMITED WARRANTY STATEMENT	88
Duration of limited warranty	88
Extent of limited warranty	88
Limitation of warranty	89
Limitation of liability	89
Local law	89
Limited warranty information for EU countries/regions	89

Match case Limit results 1 per page

Print troubleshooting

My document did not print

Solution

If you have multiple printers installed, make sure you select the

HP PSC 1500 All-in-One series in your software application for the print job.

Note

You can set the HP All-in-One as the default printer to ensure that

the printer is automatically selected when you print from your software

applications. For information, see the HP Image Zone Help.

Solution

Check the status of your HP All-in-One to make sure it does not have

an error, such as a paper jam or out of paper message. Try the following:

●

Check the HP All-in-One control panel display to see if there are any error

messages.

●

Windows users: Check the status of the HP All-in-One from your computer.

In the

HP Director

(or

HP Solution Center

), click

Status

Resolve any errors found. For information on error messages, see the onscreen

Troubleshooting Help that came with your

HP Image Zone

software.

Device update

Several means are provided to update your HP All-in-One. Each involves

downloading a file to your computer to start the

Device Update Wizard

. For example,

based on advice from HP customer support you might access the HP support website

to retrieve an update for your device.

Device update (Windows)

Use one of the following to retrieve an update for your device:

●

Use your Web browser to download an update for your HP All-in-One from

www.hp.com/support

. The file will be a self-extracting executable with the

extension .exe. When you double-click the .exe file, the

Device Update Wizard

opens on your computer.

●

Use the

Software Update

utility, provided with the

HP Image Zone

software, to

automatically search the HP support website for device updates at predetermined

intervals. For more information on the

Software Update

utility, see the

HP Image

Zone Help

Tip

After the

Software Update

utility is installed on your computer, it

searches for device updates. If you do not have the latest version of the

Software Update

utility at the time of install, a dialog appears on your

computer prompting you to upgrade. Accept the upgrade.

Note

If you installed the

HP Image Zone

Express

software, the update utility

is called

Update

. The button that opens the

Update

utility is located in the

upper left corner of the software window.

Chapter 12

HP PSC 1500 All-in-One series

Troubleshooting information