Home » HP Manuals » Multifunction Devices » HP 1510 » Manual Viewer

HP 1510 User Guide - Page 71

HP customer support, Access your serial number and service ID, Call in North America, Cancel / Resume - psc power cord

UPC - 829160813608

Add to My Manuals
Save this manual to your list of manuals

Page 71 highlights

Get HP support Chapter 13 HP customer support Software programs from other companies might be included with your HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact HP Customer Support, do the following before you call. 1. Make sure that: a. Your HP All-in-One is plugged in and turned on. b. The control panel overlay is firmly and correctly attached. c. The specified print cartridges are installed correctly. d. The recommended paper is properly loaded in the paper tray. 2. Reset your HP All-in-One: a. Turn off the HP All-in-One by pressing the On button. b. Unplug the power cord from the back of the HP All-in-One. c. Plug the power cord back into the HP All-in-One. d. Turn on the HP All-in-One by pressing the On button. 3. For more information, go to www.hp.com/support. This website offers technical support, drivers, supplies, and ordering information. 4. If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following: a. Have the specific name of your HP All-in-One, as it appears on the control panel, available. b. Print a self-test report. For information on printing a self-test report, see Print a self-test report. c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail. e. Have your serial number and service ID ready. For information on how to access your serial number and service ID, see Access your serial number and service ID. 5. Call HP Customer Support. Be near your HP All-in-One when you call. Access your serial number and service ID You can access the serial number and service ID for your HP All-in-One by printing a self-test report. Note If you cannot turn on your HP All-in-One, you can view the serial number by looking at the sticker above the rear clean-out door. The serial number is the 10character code in the upper left corner of the sticker. To print a self-test report 1. Press and hold Cancel / Resume on the control panel. 2. While holding Cancel / Resume, press Start Copy Color. The self-test report prints, containing the serial number and service ID. Call in North America Call 1-800-474-6836 (1-800-HP invent). US phone support is available in both English and Spanish languages 24 hours a day, 7 days a week. Canada phone support is available in both English and French languages 24 hours a day, 7 days a week. Days and hours of support may change without notice. This service is free during the warranty period. A fee may apply outside the warranty period. 68 HP PSC 1500 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel overview	7
Status light overview	8
Use the HP Image Zone to do more with your HP All-in-One	9
Access the HP Image Zone software (Windows)	9
Open the HP Image Zone software (Mac OS X v10.1.5 and above)	9
Access the HP Director software (Mac OS 9)	9
Find more information	12
Connection information	14
Supported connection types	14
Connect using a USB cable	14
Use printer sharing (Windows)	14
Use printer sharing (Mac OS X)	15
Load originals and load paper	16
Load an original	16
Choose papers for printing and copying	17
Recommended papers	17
Papers to avoid	17
Load paper	18
Load full-size paper	18
Load 10 x 15 cm (4 x 6 inch) photo paper	19
Load postcards or Hagaki cards	20
Load envelopes	21
Load other types of paper	21
Avoid paper jams	22
Use a PictBridge camera	24
Connect a digital camera	24
Print photos from a digital camera	25
Use the copy features	26
Set the copy paper type	26
Increase copy speed or quality	27
Make multiple copies of the same original	27
Copy a two-page document	28
Make a borderless copy of a photo	28
Resize an original to fit onto letter or A4 paper	29
Stop copying	29
Print from your computer	30
Print from a software application	30
Change the print settings	31
Windows users	31
Mac users	32
Stop a print job	32
To stop a print job from the HP All-in-One	32
Use the scan features	34
Scan to an application	34
Stop scanning	35
Use HP Instant Share	36
Overview	36
Get started	37
Send images using your computer	37
Send images using the HP Image Zone software (Windows)	37
Send images using the HP Instant Share client application software (Mac OS X v10.2.8 and later)	38
Share images using the HP Image Zone (Mac OS X v10.1)	39
Share images using the HP Director (Mac OS 9.2.2)	39
Order supplies	42
Order paper, transparency film, or other media	42
Order print cartridges	42
Order other supplies	43
Maintain your HP All-in-One	44
Clean the HP All-in-One	44
Clean the glass	44
Clean the lid backing	44
Clean the exterior	45
Check the estimated ink levels	45
Print a self-test report	45
Work with print cartridges	46
Handle the print cartridges	46
Replace the print cartridges	47
Use a photo print cartridge	50
Use the print cartridge protector	51
Align the print cartridges	51
Clean the print cartridges	52
Troubleshooting information	54
Before you call HP Support	54
View the Readme file	55
Setup troubleshooting	55
Hardware setup troubleshooting	55
Software installation troubleshooting	60
Uninstall and reinstall the software	63
Operational troubleshooting	65
Paper troubleshooting	65
Print cartridge troubleshooting	66
Print troubleshooting	67
Device update	67
Device update (Windows)	67
Device update (Mac)	68
Get HP support	70
Get support and other information from the Internet	70
Warranty support	70
Warranty upgrades	70
Returning your HP All-in-One for service	70
HP customer support	71
Access your serial number and service ID	71
Call in North America	71
Call elsewhere in the world	72
Call in Australia under warranty and post-warranty	74
Call HP Korea customer support	74
Call HP Japan support	75
HP Quick Exchange Service (Japan)	75
Prepare your HP All-in-One for shipment	75
Technical information	78
System requirements	78
Paper specifications	78
Paper-tray capacities	78
Paper sizes	79
Print margin specifications	79
Print specifications	80
Copy specifications	80
Scan specifications	81
PictBridge specifications	81
Physical specifications	81
Power specifications	82
Environmental specifications	82
Additional specifications	82
Environmental product stewardship program	82
Protecting the environment	82
Ozone production	82
Energy consumption	82
Paper use	83
Plastics	83
Material safety data sheets	83
Recycling program	83
HP inkjet supplies recycling program	83
Important recycling information for our customers in the European Union	83
Regulatory notices	83
Regulatory model identification number	84
FCC statement	84
Note à l’attention des utilisateurs Canadien/notice to users in Canada	84
Notice to users in Australia	84
Geräuschemission	84
Notice to users in Japan	85
Notice to users in Japan (VCCI-2)	85
Notice to users in Korea	85
Declaration of conformity (European Economic Area)	86
Hewlett-Packard LIMITED WARRANTY STATEMENT	88
Duration of limited warranty	88
Extent of limited warranty	88
Limitation of warranty	89
Limitation of liability	89
Local law	89
Limited warranty information for EU countries/regions	89

Match case Limit results 1 per page

HP customer support

Software programs from other companies might be included with your HP All-in-One. If you

experience problems with any of those programs, you will receive the best technical assistance

by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

Make sure that:

Your HP All-in-One is plugged in and turned on.

The control panel overlay is firmly and correctly attached.

The specified print cartridges are installed correctly.

The recommended paper is properly loaded in the paper tray.

Reset your HP All-in-One:

Turn off the HP All-in-One by pressing the

button.

Unplug the power cord from the back of the HP All-in-One.

Plug the power cord back into the HP All-in-One.

Turn on the HP All-in-One by pressing the

button.

For more information, go to

www.hp.com/support

This website offers technical support, drivers, supplies, and ordering information.

If you are still experiencing problems and need to speak with an HP Customer Support

Representative, do the following:

Have the specific name of your HP All-in-One, as it appears on the control panel,

available.

Print a self-test report. For information on printing a self-test report, see

Print a self-test

report

Make a color copy to have available as a sample printout.

Be prepared to describe your problem in detail.

Have your serial number and service ID ready. For information on how to access your

serial number and service ID, see

Access your serial number and service ID

Call HP Customer Support. Be near your HP All-in-One when you call.

Access your serial number and service ID

You can access the serial number and service ID for your HP All-in-One by printing a self-test

report.

Note

If you cannot turn on your HP All-in-One, you can view the serial number by

looking at the sticker above the rear clean-out door. The serial number is the 10-

character code in the upper left corner of the sticker.

To print a self-test report

Press and hold

Cancel / Resume

on the control panel.

While holding

Cancel / Resume

, press

Start Copy Color

The self-test report prints, containing the serial number and service ID.

Call in North America

Call

1-800-474-6836 (1-800-HP invent)

. US phone support is available in both English and

Spanish languages 24 hours a day, 7 days a week. Canada phone support is available in both

English and French languages 24 hours a day, 7 days a week. Days and hours of support may

change without notice.

This service is free during the warranty period. A fee may apply outside the warranty period.

Chapter 13

HP PSC 1500 All-in-One series

Get HP support