Installation problems
.................................................................................................................
68
Power light is on or flashing
......................................................................................................
70
What the flashing light means
............................................................................................
71
If an error message appears
..............................................................................................
71
If no error message appears
..............................................................................................
71
Printer does not print
................................................................................................................
71
Verify the following
.............................................................................................................
71
Check the printer cable connection
....................................................................................
72
Printer is stalled
..................................................................................................................
73
If the printer still does not print
...........................................................................................
73
Document prints slowly
.............................................................................................................
74
Print cartridge problems
...........................................................................................................
75
Paper problems
........................................................................................................................
77
Paper jam
...........................................................................................................................
78
Out-of-paper message
........................................................................................................
79
Printer prints on multiple sheets at once
............................................................................
79
Photos do not print correctly
.....................................................................................................
80
Check the paper tray
..........................................................................................................
80
Check the printer properties
...............................................................................................
80
Problems with borderless documents
.......................................................................................
80
Borderless printing guidelines
............................................................................................
80
Image is printed at an angle
...............................................................................................
81
Fading occurs on the edges of a photo
..............................................................................
81
Photo has an unwanted border
..........................................................................................
81
For small photo paper
...................................................................................................
82
For small photo paper with a tear-off tab
......................................................................
82
Print quality is poor
...................................................................................................................
83
Document is misprinted
............................................................................................................
84
Text and images are misaligned
.........................................................................................
85
Document is printed off-center or at an angle
....................................................................
85
Parts of the document are missing or printed in the wrong place
.......................................
85
Envelope is printed at an angle
..........................................................................................
85
Document does not reflect the new print settings
..............................................................
85
If you continue to have problems
..............................................................................................
85
A
HP support
Ink cartridge warranty information
............................................................................................
86
Support process
.......................................................................................................................
86
HP support by phone
................................................................................................................
87
Phone support period
.........................................................................................................
87
Placing a call
.......................................................................................................................
87
After the phone support period
...........................................................................................
87
B
Technical information
Printer specifications
................................................................................................................
88
Contents
3
Contents