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HP 910 User Guide - Page 69

Troubleshooting, Error messages, Print cartridge error messages

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11 Troubleshooting • Error messages • Installation problems • Power light is on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with borderless documents • Print quality is poor • Document is misprinted • If you continue to have problems Error messages If an error message displays on the computer screen, check the following topics for a solution: • Print cartridge error messages • Other error messages Print cartridge error messages If you receive a print cartridge error message, follow these directions. Incorrect or missing print cartridge message The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer. To resolve the problem, follow the instructions in Incorrect or missing print cartridge. Print cartridge problem message The printer cannot print if the print cartridges are faulty, or if they are not installed properly. If you receive a message stating there is a problem with a print cartridge, follow the instructions in Print cartridge is faulty or not installed properly to resolve the problem. "Print cartridge carriage is stalled" message If the printer stalls while you are printing a document, follow the instructions in Printer is stalled. Troubleshooting Troubleshooting 67

Section	Page
Contents	3
Welcome	7
Special features	9
Get started	10
The printer at a glance	10
Buttons and lights	11
Power button and light	12
Cancel button	13
Paper trays	13
Unfold the paper trays	14
Input tray	15
Paper guide	16
Output tray	16
Fold the paper trays	17
Print cartridges	19
Use print cartridges	19
Ink-backup mode	20
Ink-backup mode output	21
Exit ink-backup mode	21
Connect the printer	22
Print photos	23
Print borderless photos	23
Print photos with a border	25
HP Real Life Technologies photo fix	27
Photo print cartridge	27
Exif Print	28
Store and handle photo paper	28
Save money when printing photos	29
Print other documents	30
Print e-mail	30
Print documents	31
Print letters	32
Print envelopes	34
Print postcards	35
Print index cards and other small media	36
Print labels	37
Print CD/DVD tattoos	38
Print transparencies	39
Print brochures	40
Print greeting cards	41
Print booklets	42
Print posters	44
Print iron-on transfers	45
Printing tips	47
Print a test page	47
Printing shortcuts	47
Create printing shortcuts	48
Set the page order	48
Fast/Economical printing	49
Print multiple pages on a single sheet of paper	49
Print in grayscale	49
Two-sided printing	50
Print preview	50
Set a custom paper size	51
Select a paper type	51
Change the print speed or quality	51
Print resolution	52
Maximum dpi	52
Resize a document	53
Bound two-sided documents	53
Printer software	55
Make the HP Printer the default printer	55
Set default print settings	55
Printer Properties dialog box	56
What's This? help	57
Ink Status window	57
Download printer software updates	58
Maintenance	59
Install print cartridges	59
Print cartridge combinations	59
Selection numbers	59
Printing with one print cartridge	60
Installation instructions	60
Align print cartridges	62
Automatically clean print cartridges	63
Calibrate color	63
View estimated ink levels	64
Maintain the printer body	64
Remove ink from your skin and clothing	64
Manually clean print cartridges	65
Maintain print cartridges	66
Print cartridge storage and handling	66
Print cartridge protector	66
Printer Toolbox	67
Shop for ink supplies	68
Troubleshooting	69
Error messages	69
Print cartridge error messages	69
Other error messages	70
Installation problems	70
Power light is on or flashing	72
What the flashing light means	73
If an error message appears	73
If no error message appears	73
Printer does not print	73
Verify the following	73
Check the printer cable connection	74
Printer is stalled	75
If the printer still does not print	75
Document prints slowly	76
Print cartridge problems	77
Paper problems	79
Paper jam	80
Out-of-paper message	81
Printer prints on multiple sheets at once	81
Photos do not print correctly	82
Check the paper tray	82
Check the printer properties	82
Problems with borderless documents	82
Borderless printing guidelines	82
Image is printed at an angle	83
Fading occurs on the edges of a photo	83
Photo has an unwanted border	83
For small photo paper	84
For small photo paper with a tear-off tab	84
Print quality is poor	85
Document is misprinted	86
Text and images are misaligned	87
Document is printed off-center or at an angle	87
Parts of the document are missing or printed in the wrong place	87
Envelope is printed at an angle	87
Document does not reflect the new print settings	87
If you continue to have problems	87
HP support	88
Ink cartridge warranty information	88
Support process	88
HP support by phone	89
Phone support period	89
Placing a call	89
After the phone support period	89
Technical information	90
Printer specifications	90
Environmental product stewardship program	90
Paper use	91
Plastics	91
Material safety data sheets	91
Recycling program	91
HP inkjet supplies recycling program	91
Energy consumption	91
Disposal of waste equipment by users in private households in the European Union	92
Regulatory notices	92
FCC statement	93
LED indicator statement	93
Notice to users in Korea	93
VCCI (Class B) compliance statement for users in Japan	94
Notice to users in Japan about the power cord	94
Toxic and hazardous substance table	94
HP 910 Printer declaration of conformity	95