HP CM1017 HP Color LaserJet CM1015/CM1017 MFP Series - Software Technical Refe - Page 305
Solution, Issue, Cause
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Engineering Details Solution: Open HP Marketing Assistant from the desktop icon or Start>All Programs>HP>HP Marketing Assistant and then click Start HP Marketing Assistant. ● Issue: HP Solution Center might not show second MFP when two HP Color LaserJet CM1015 MFP/CM1017 MFPs are installed on the same system. Solution: Both MFPs are accessible through HP ToolboxFX. ● Cause: HP ToolboxFX is slow at startup because the application must communicate and collect information from the device before constructing and displaying a page with this information. Solution: None. ● Cause: This is as designed. The check for determining if the PC has USB support is done before we display the dialog to select USB or a Network install. If it isn't done a user would be able to still select USB and the install would fail. Solution: There are two workarounds. 1. Hold down Ctrl+Shift and click the Cancel button bypasses the results. The installer will continue as normal allowing you to select the Network install option. 2. If the CD is copied to a local drive, the autorun.inf can be modified as follows: Change the entries below: [SystemRequirements] MinUsbReady=0 RecUsbReady=0RecUsbReady=3 [SystemRequirements.Min] MinUsbReady=0 RecUsbReady=0 Modify as follows to not fail on USB being disabled. [SystemRequirements] MinUsbReady=3 RecUsbReady=3 [SystemRequirements.Min] MinUsbReady=3 RecUsbReady=3 ENWW Troubleshooting 283
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