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HP CM1017 HP Color LaserJet CM1015/CM1017 MFP Series - Software Technical Refe - Page 95

Help folder, Troubleshooting, Previous - mfp troubleshoot

UPC - 882780579903

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Help folder The Help folder contains the following sub-folders: ● Troubleshooting ● How do I...? ● Animated Demonstrations ● User Guide All of the content in the Help folder is static HTML content, except for the animated demonstrations. This content contains hyperlinks, and Next and Previous buttons, which allows users to navigate through the various sections of the Help content. Troubleshooting Software description Figure 2-52 Troubleshooting sub-folder Click Troubleshooting on the Troubleshooting screen to access the Troubleshooting chapter of the HP Color LaserJet CM1015 MFP/CM1017 MFP User Guide. ENWW HP ToolboxFX 73

Section	Page
Purpose and scope	23
Introduction	23
Device features	26
Available product configurations	29
Software features by connection type	29
Multitasking capabilities	29
Differences between the network-connected and direct-connected configurations	30
Printing-system software	31
System requirements	32
Microsoft Windows	33
System requirements for a Recommended – Full installation	33
System requirements for a Recommended – Minimum installation	34
IA-64	34
Linux	34
UNIX	34
Microsoft Windows Terminal Server and Citrix Metaframe	35
Operating-system support	35
Fully supported operating systems	35
Print driver support in other operating systems	36
Availability	36
Printing-system software on the Web	38
In-box printing-system software CDs	38
Microsoft Windows CD	39
CD versions	39
Readiris Pro V11.0 languages	43
HP LaserJet documentation	45
Software description	49
Introduction	49
HP Customer Participation Program	50
HP Solution Center	51
Header area	52
Product information area	52
Control area	52
Scan picture	52
Scan document	53
Transfer images	54
Utilities	55
Support	56
Settings	56
Scan settings	56
Print Settings	60
Image Transfer Settings	62
Network Settings	63
Status	64
Shopping area	65
Supplies	66
HP Products	67
Order HP Prints Online	68
Help and Support area	68
Try these first	69
Tools / Utilities	70
Documentation	72
Online Support	74
Create area	74
Software area	77
Idea window	78
HP ToolboxFX	79
Overview of the HP ToolboxFX	79
Starting the HP ToolboxFX	79
Structure	80
Opening screen	80
System requirements	81
Key features	81
Receive Alert messages for device events	82
HP Device pop-up alert messages	82
System-tray icon alert	82
Desktop alert	83
E-mail alert	83
The HP ToolboxFX folders	83
Status folder	83
Device Status	84
Supplies Status	84
Device Configuration	85
Network Configuration	87
Print Info Pages	88
Event Log	89
Alerts folder	90
Set up Status Alerts	90
Set up E-mail Alerts	93
Help folder	95
Troubleshooting	95
How do I...?	96
Animated Demonstrations	97
User Guide	98
System Settings folder	98
Device Information	99
Paper Handling	99
Print Quality	100
Print Density	101
Paper Types	103
System Setup	104
Service	105
Device Polling	106
Save/Restore Settings	106
Password	107
Print Settings folder	109
Printing	109
PCL5c	109
PostScript	110
Memory Card	111
Network Settings folder	112
IP Configuration	113
Advanced	114
SNMP	115
Network Summary	116
Other screens	118
About HP ToolboxFX dialog box	118
HP Instant Support	118
Product Support	119
Product Registration	119
Shop for Supplies	119
HP Embedded Web Server	120
Status tab	120
Device Status	120
Supplies Status page	121
Device Configuration page	122
Network Summary page	125
Print Info Pages	126
Event Log page	127
System tab	127
Device Information page	128
Paper Handling page	128
Print Quality page	129
Print Density page	129
Paper Types page	130
System Setup page	131
Password page	132
Print tab	132
Printing page	132
PCL5c page	133
PostScript page	133
Memory Card page	134
Networking tab	134
IP Configuration page	135
Advanced page	135
Bonjour (Rendezvous) page	136
SNMP page	136
Network Summary page	137
Optional software	139
HP PhotoSmart Premier	139
HP Marketing Assistant	145
Readiris Professional V11.0 text-recognition software by IRIS	146
Text-recognition software	146
About text-recognition reliability	146
Install Microsoft Windows printing-system components	147
Introduction	147
Installation overview	148
Recommended and Custom installations	148
Installation options	150
Microsoft Windows installation for direct connections	150
Install additional drivers with the Microsoft Add-Printer Wizard	151
Microsoft Windows Installation for computers on a network	151
Network setup	152
Microsoft Windows installation instructions for networked computers	152
Setting up Microsoft Windows-sharing (peer-to-peer networking)	153
Setting up the host computer running Microsoft Windows 2000	153
Setting up the host computer running Microsoft Windows XP or Microsoft Windows Server 2003	153
Setting up the client computers	154
Install the print driver only	155
Printing-system software installation	156
Animated Getting Started Guide	156
Printing-system software installation for Microsoft Windows 2000 and Microsoft Windows XP	157
USB installation dialog box options for Microsoft Windows 2000 and Microsoft Windows XP	157
Network installation dialog box options for Microsoft Windows 2000 and Microsoft Windows XP (HP Colo ...	169
Printing-system software installation for Microsoft Windows Server 2003	183
Installing optional software	188
HP PhotoSmart Premier	190
HP Document Viewer	194
Uninstall	198
Uninstall component list	198
Uninstall methods	199
Dialog box options for the Uninstaller	199
HP scanning system	205
Scanning methods	206
HP LaserJet Scan software	207
Introduction	207
Create a scan	207
User interface	207
Scan Picture or Scan Document	207
What are you scanning?	209
Where do you want to send the scanned image?	210
Save Options	210
Additional options	211
Document preview image	212
OK, Help, and Cancel	213
E-mail	213
Scan settings	214
Scan drivers	216
TWAIN driver	216
TWAIN compatibility	216
TWAIN scanning does not work with some programs	216
Additional information about TWAIN	216
TWAIN driver user interface	217
WIA driver	218
HP PCL 6 and PS emulation unidrivers for Microsoft Windows	221
Introduction	221
Access to drivers	222
Printing Preferences driver tabs	222
Properties driver tabs	223
Help system	224
“What's this?” Help	224
Context-sensitive Help	224
Constraint messages	224
HP Postscript level 3 emulation support	226
Advanced tab features	227
Paper/Output settings	229
Copy Count setting	229
Graphic settings (HP PCL 6 Unidriver and PS Emulation Unidriver only)	230
Image Color Management settings	230
TrueType Font settings (PS Emulation Unidriver only)	231
Document Options	231
Advanced Printing Features	231
Print Optimizations (HP PCL 6 Unidriver and HP PCL 6 Black and White Driver only)	231
PostScript Options (PS Emulation Unidriver only)	231
PostScript Output option	232
TrueType Font Download option	232
PostScript Language Level	232
Send PostScript Error Handler	232
Printer Features	232
Print All Text as Black	233
Send TrueType as Bitmap (HP PCL 6 Unidriver and HP PCL 6 Black and White Driver only)	233
Raster Compression (HP PCL 6 Unidriver only)	233
Layout Options	233
Page Order	233
Paper/Quality tab features	234
Print Task Quick Sets	236
Default Print Settings	237
User Guide Print Settings	237
Type new Quick Set name here	237
Paper Options group box	237
Size is: drop-down menu	238
Use Different Paper/Covers check box	239
Source Is: drop-down menu	239
Type is: drop-down menu	239
Use Different Paper/Covers options	240
Front Cover and Back Cover options	241
Using the First Page option for the HP Color LaserJet CM1015 MFP/CM1017 MFP	242
Other Pages and Last Page options	243
Document preview image	244
Print Quality group box (HP PCL 6 Unidriver and PS Emulation Unidriver only)	244
Print Quality drop-down menu	244
HP Digital Imaging (PCL 6 unidriver only)	244
Effects tab features	247
Print Task Quick Sets	248
Resizing Options group box	248
Actual Size setting	248
Print Document On setting	248
Scale to Fit option	248
% of Normal Size option	249
Document preview image	249
Watermarks group box	250
Current watermarks	251
Watermark message	251
Message angle	252
Font attributes	252
Name drop-down menu	252
Color drop-down menu	252
Shading drop-down menu	253
Size spin box	254
Style drop-down menu	254
Default settings	254
Finishing tab features	255
Print Task Quick Sets	256
Document Options	256
Print on Both Sides and Print on Both Sides (Manually) check box	257
Manually printing on both sides	257
Flip Pages Up option	258
Booklet layout drop-down menu	259
Book and booklet printing	259
Printing a booklet	259
Printing a book	260
Pages per Sheet drop-down menu	260
Print Page Borders check box	260
Page Order drop-down menu	260
Document preview image	261
Orientation group box	261
Portrait option button	261
Landscape option button	261
Rotate by 180 degrees check box	262
Mirror Image check box (PS Emulation Unidriver only)	262
Color tab features (HP PCL 6 Unidriver and PS Emulation Unidriver only)	263
Print Task Quick Sets	264
Color options	264
Automatic color settings	264
Manual color settings	264
Text, Graphics, and Photographs settings	265
Neutral Grays setting	265
General	265
Edge Control	266
RGB Color	266
Halftone	267
Print in Grayscale	267
Services tab features	268
Device Settings tab features	270
Form to Tray Assignment	271
Font Substitution Table	272
External Fonts (HP PCL 6 Unidriver and HP PCL 6 Black and White Driver only)	272
Installing external fonts	273
Removing external fonts	274
Installable Options	274
Tray 3	274
Allow Manual Duplexing	274
Printer Memory	274
Mopier Mode	275
Mopier Mode and Collation	275
Additional Device Settings options (PS Emulation Unidriver only)	275
Available PostScript Memory	276
Output Protocol	276
Send CTRL-D Before Each Job	276
Send CTRL-D After Each Job	276
Convert Gray Text to PostScript Gray	276
Convert Gray Graphics to PostScript Gray	276
Add Euro Currency Symbol to PostScript Fonts	277
Job Timeout	277
Wait Timeout	277
Minimum font size to download as outline	277
Maximum font size to download as bitmap	277
About tab features	278
Macintosh	279
Introduction	279
Macintosh printing-system software	280
Software components for Macintosh	280
HP EWS Device Configuration utility	281
HP LaserJet Director	281
HP Photosmart Studio for Macintosh	282
Accessing Memory Cards through the Macintosh (HP Color LaserJet CM1017 MFP only)	283
System requirements	284
Operating-system support	284
Availability	284
Software component localization	285
Ordering software for Macintosh	285
Macintosh install instructions	286
Installation overview	286
Installation options	286
Installation instructions for all Macintosh OSs — Animated Getting Started Guide	286
Macintosh installation instructions for direct and network connections	288
Installation dialog-box options for Macintosh	289
Macintosh uninstall instructions	295
Engineering Details	297
Introduction	297
Troubleshooting	298
Port communication	298
Overview	298
USB port connections	298
Device conflicts in Windows	298
Opening the Windows Device Manager	299
Check for device conflicts	299
Guidelines for troubleshooting and resolving device conflicts	299
Installed Devices	300
E-mail	301
HP LaserJet Scan	301
Troubleshooting tools	301
File to E-mail utility	302
AccessDeniedUtility.exe	302
FixErr1714 utility	303
Known Issues for the HP Color LaserJet CM1015 MFP/CM1017 MFP	303
Software	303
Device Communication	304
Hardware/Firmware	306
Miscellaneous	307
IP discovery and rediscovery	308
Print and HP ToolboxFX	308
Scan driver	308
ScanTo application	309
PCL font ID list	310
Media attributes	313
Media types and sizes	313
Custom paper sizes	315
HP Color LaserJet CM1015 MFP/CM1017 MFP Install Notes	316
I. Introduction	316
PURPOSE OF THIS DOCUMENT	316
WHO NEEDS THIS SOFTWARE?	317
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS	317
End-user software components in a Recommended install	317
End-user software components available for a Custom install	318
HP ToolboxFX	319
Adobe Acrobat Reader	319
Device documentation	319
Uninstall	319
II. LATE-BREAKING INFORMATION	319
KNOWN ISSUES AND WORKAROUNDS	319
General	320
HP ToolboxFX	320
Scanning	321
Upgrading Windows	321
Other Applications	321
ISSUES FIXED	321
III. INSTALLATION INSTRUCTIONS	321
INSTALLING SOFTWARE ON WINDOWS 2000, XP, AND SERVER 2003	322
UNINSTALLER	322
IV. TECHNICAL ASSISTANCE	322
V. LEGAL STATEMENTS	322
TRADEMARK NOTICES	323
WARRANTY AND COPYRIGHT	323
Warranty	323
Copyright	323