HP Color LaserJet 8500 Service Manual - Page 394

Table 42. Unnumbered printer messages (continued) CLEAR INPUT JAM Event log message: None Description: The printer senses a media jam in the transfer or registration area, in an input tray, or in the duplexer. Action: 1 Open the front door, press the white button on the lower (green) lever, and swing the lever to the right. Open the right upper door, remove the transfer drum, and remove the jammed media from under the metal paper guide. Reinstall the transfer drum, and close the right upper door. Swing the lower (green) lever to the left, and close the front door. 2 Open each input tray, remove any jammed media, and close the input tray. 3 Open the left lower cover, remove the duplexer, remove the jammed media, reinstall the duplexer, and close the left lower cover. 4 Check the entire paper path. CLEAR MAILBOX JAM Description: The printer senses a media jam in the multi-bin mailbox. Event log message: 13.22.01, 13.22.02 Action: 1 Open the jam access door and remove any media. 2 Verify that the left (face-up) output bin full sensor (PSFaceFull) flag moves freely. 3 Verify that the flipper shaft is in place. 4 Replace the flipper assembly. 5 Replace the multi-bin mailbox controller board PCA. Event log message: 13.22.03 Action: 1 Check for a jam at the double-belt system and delivery head assembly. 2 Ensure free movement of the double belt (both belts). 3 Ensure parallel position of the double belt system. 4 Verify that the metallic tape is in place and in good condition. 5 Replace the transport belt motor (M5). 6 Replace the multi-bin mailbox controller board PCA. 7 Replace the delivery head assembly. 392 Chapter 7 - Troubleshooting EN