HP Color LaserJet 8500 Service Manual - Page 501
Hardware malfunctions, Stkr: Detach, and Clear Jam, and clear, staple jam, Stkr: Call, Service
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Table 54. Jams in the stapler/stacker Event Control panel log error User messages message LED Stkr: Detach 13.13 13 Blinking and Clear Jam or amber (continued) 13.23 13 Stkr: Detach 13.13 19 Blinking and clear or amber staple jam 13.23 19 Service LED Blinking yellow (four blinks) Blinking yellow (five blinks) Recommended Description action A jam occurred Clear the jam. when trying to eject Power cycle the a print job or mopy. printer and the computer, if necessary. Replace the accumulator assembly. Media jammed Clear the jam. between the carriage and the stack of paper to be stapled. Power cycle the printer and the computer. Verify unit calibration (Y compensation). Replace the stapler assembly. Hardware malfunctions Table 55. Hardware malfunctions in the stapler/stacker Event Control panel log error User messages message LED Stkr: Call 66.13.17 Solid Service or amber Stkr: 66.23.17 Error 04 66.13.17 or 66.23.17 Output device failure Service LED Blinking red (four blinks) Recommended Description action The accumulator Replace the assembly accumulator malfunctioned. assembly. If the problem -Or- persists, replace the The DC motor controller PCA. retainer or sensor is damaged. EN 3,000-sheet stapler/stacker troubleshooting 499