HP Color LaserJet 8500 Service Manual - Page 396
Paper Size Jam, Clear Tray 4 Jam
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Table 42. Unnumbered printer messages (continued) CLEAR PAPER JAM Event log message: 13.00.00 Description: The printer senses a media jam. Because this is a generic media jam message, the media might be at any point in the paper path. Action: 1 Open and shut the front door of the printer to clear any media from the printer. Be sure to check the fuser area because media can get wrapped around the fuser and be difficult to find. 2 Check all areas of the printer for jammed media because the printer is unable to determine the location of the media jam. 3 Perform sensor monitor test in the Service Mode Menu to verify all paper path sensors are functioning properly or to locate the paper jam. CLEAR TRANSFER JAM Event log message: 13.00.10 Description: The printer senses a media jam in the transfer drum area when media has not reached PS5. In some cases the media might wrap around the transfer drum and become lodged near the imaging drum. See table 44 on page 436 for an explanation of paper jam detection sensors. Action: Open the right upper door and the front door. Remove the transfer drum. Rotate the green lever at the front of the printer while removing the jammed media. Reinstall the transfer drum and close the front door and the right upper door. CLEAR TRAY 4 JAM Event log message: None Description: The printer senses a media jam in tray 4. Action: Open tray 4 and the VTU, remove the jammed media, and close both. CLEAR UNEXPECTED PAPER SIZE JAM THEN LOAD TRAY 1 Event log message: 13.00.11 Description: The printer senses a media jam in tray 1, or the media fed are longer than what was expected. Action: 1 Open the right upper door and remove the jammed media. = Media type specified in the printer driver or 2 application = Media size specified in the printer driver or application Load the media type and size indicated on the printer control panel. The and can be the default media type and size if an automatic paper override has occurred or if GO was pressed during a mount request. 394 Chapter 7 - Troubleshooting EN