HP Color LaserJet Pro M280-M281 User Guide

HP Color LaserJet Pro M280-M281 Manual

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  • HP Color LaserJet Pro M280-M281 | User Guide - Page 1
    Color LaserJet Pro MFP M278-M281 User Guide www.hp.com/support/ljM278MFP
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 2
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 3
    Color LaserJet Pro MFP M278-M281 User Guide
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 5
    control panel 6 Printer specifications ...7 Technical specifications ...7 Supported operating systems ...7 Mobile printing solutions ...9 Printer dimensions ...10 Envelope orientation ...22 Load and print labels ...23 Introduction ...23 Manually feed labels ...23 Label orientation ...24 ENWW iii
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 6
    toner cartridges ...30 4 Print ...33 Print tasks (Windows) ...34 How to print (Windows) ...34 Automatically print on both sides (Windows 34 Manually disable Wi-Fi Direct ...40 Change the printer Wi-Fi Direct name 40 HP ePrint via email ...41 HP ePrint software ...42 AirPrint ...42 Android embedded
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 7
    ...48 Copy on both sides (duplex) ...49 Copy on both sides automatically ...49 Copy on both sides manually ...49 6 Scan ...51 Scan by using the HP Scan software (Windows) ...52 Scan by using the HP Easy Scan Software (OS X) ...53 Set up the Scan to E-mail feature ...54 Introduction ...54 Before you
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 8
    program, such as Microsoft Word 77 8 Manage the printer ...79 Use HP Web Services applications (touchscreen models only 80 Change the printer connection type (Windows) ...81 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows 82 Configure IP network settings
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 9
    print driver ...120 Check the EconoMode settings ...121 Adjust Print Density ...121 Calibrate the printer to align the colors ...122 Adjust color settings (Windows) ...122 Print and interpret the print quality page 122 Resolving print quality problems ...124 Introduction ...124 Troubleshoot print
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 10
    ...134 Check the scanner resolution and color settings on the computer 134 Resolution and color guidelines 134 Color ...135 Edge-to-edge copying printer 141 The printer is using incorrect link and duplex settings for the network 142 New software programs might be causing compatibility problems
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 11
    Introduction ...147 Fax troubleshooting checklist ...147 Solve general fax problems ...148 Faxes are sending slowly ...148 Fax quality is poor ...149 Fax cuts off or prints on two pages 150 Index ...151 ENWW ix
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 12
    x ENWW
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 13
    publication. For current information, see www.hp.com/ support/ljM278MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 14
    ● Control-panel view Printer front view 1 2 3 4 5 6 7 8 9 10 1 Document feeder 2 Control panel with color touchscreen display 3 Walk-up USB port for printing and scanning without a computer 4 Output bin 5 Output bin extension 6 Front door (access to the toner cartridges) 7 Model
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 15
    number label 3 Power connection 4 USB interface port 5 Ethernet port 6 Fax "line in" port for attaching the fax phone line to the printer (fax models only) 7 Telephone "line out" port for attaching an extension phone, answering machine, or other device (fax models only) 8 Duplexer
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 16
    button 2 Home button 3 Help button 4 Color touchscreen 5 Home page screen indicator Returns to the previous screen Provides access to the Home screen Provides access to the control-panel help system Provides access to menus, help animations, and printer information. The display indicates which Home
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 17
    8 Supplies button 9 Apps 2 button 10 Setup button 6 789 10 Touch this button to reset any temporary job settings to the default printer settings. Touch this button to open the Connection Information menu, which provides network information. The button appears as either a wired network icon
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 18
    How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Example Touch an item on the screen to , move the finger vertically to move the screen. Scroll through the Setup menu. 6 Chapter 1 Printer overview ENWW
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 19
    from the printer-support website for this printer: www.hp.com/support/ljM278MFP. OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 20
    OS X 10.12 Sierra To install the print driver, download HP Easy Start from 123.hp.com/LaserJet. Follow the steps provided to install the printer software and print driver. NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM278MFP for HP's allinclusive help for the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 21
    NOTE: For HP UPD driver support for this printer, go to www.hp.com/go/ supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS, and Blackberry) ● HP
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 22
    for the nw models 3 1 2 3 1 2 1. Height 2. Depth 3. Width Weight (with cartridges) Printer fully closed 334.1 mm (13.2 in) 388.6 mm (15.3 in) 420 mm (16.5 in) 18 kg (39.7 lb) Figure 1-2 Dimensions for the cdw, fdn and fdw models 3 1 2 Printer fully open 590 mm (23.2 in) 855 mm (33.7 in) 453 mm
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 23
    mm (16.6 in) 420 mm (16.5 in) 18.7 kg (41.2 lb) Printer fully open 590 mm (23.2 in) 1008 mm (39.7 in) 453 mm (17.8 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM278MFP for current information. CAUTION: Power requirements are based on the country
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 24
    and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM278MFP for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 25
    publication. For current information, see www.hp.com/ support/ljM278MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 26
    of paper trays when closing. All trays must be closed when moving the printer. Load paper to the single-sheet slot (Tray 1) Introduction The following information not wrinkled, folded, or damaged. 1. Move the paper width guides in the single-sheet priority feed slot outward. 2. Place the top edge
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 27
    . NOTE: Depending on the size of the paper, you might need to support the sheet with two hands until the sheet advances into the printer. 4. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 28
    (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS)) Face-up Top edge leading into the printer 123 2-sided printing Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 29
    latches and sliding the guides to the size of the paper being used. NOTE: To load legal-size paper, extend the tray front by pressing the blue latch and pulling the front of the tray. When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately 57.5 mm
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 30
    the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 19. 4. Adjust the guides so that they lightly touch the paper stack, but do not bend it. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 31
    Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or preprinted Image orientation Portrait Output 1-sided printing Paper size Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 32
    Paper type Image orientation Output 2-sided printing Paper size A5 How to load paper Face-down Top edge toward the back of the tray Prepunched Portrait 1-sided printing or 2sided printing Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 33
    Tray 2 holds up to 5 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 34
    Tray 1 Envelope size Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL How to load envelopes Face up Short, postage end leading into the printer Tray 2 Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL Face up Short, postage end leading into the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 35
    sheets of labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 36
    Label orientation Tray Tray 1 How to load labels Face-up Top edge leading into the printer Tray 2 Face-up Top edge leading into the printer 24 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 37
    the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM278MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 38
    or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported Web browser on the computer, enter the printer IP address or host
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 39
    many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 40
    or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/ suresupply. Scroll to the bottom of the page and verify that the country/region is correct. The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 41
    Item HP 203A Magenta Original LaserJet Toner Cartridge HP 203X High Yield Magenta Original LaserJet Toner Cartridge Description Standard-capacity replacement magenta toner cartridge High-capacity replacement magenta toner cartridge Cartridge number 203A 203X Part number CF543A CF543X NOTE: High-
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 42
    Remove and replace the toner cartridges 1. Open the front door. 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 30 Chapter 3 Supplies, accessories, and parts
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 43
    cartridge package from the box, and then pull the release tab on the packaging. 5. Remove the toner cartridge from the opened packaging shell. Save all packaging for recycling the used toner cartridge. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 44
    cartridge. Make sure that the color chip on the cartridge matches the color chip on the drawer. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 8. Close the toner cartridge drawer. 9. Close the front door. 32 Chapter 3 Supplies, accessories
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 45
    publication. For current information, see www.hp.com/ support/ljM278MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 46
    on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 47
    Devices, select Print, and then select the printer. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Finishing tab. 4. Select Print on both sides (manually), and then click OK to close the Document
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 48
    steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Paper
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 49
    : This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 50
    type (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Select this option to conserve toner when printing drafts of documents. 5. Click the Print button. 38 Chapter 4 Print
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 51
    determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email ● HP ePrint software ● AirPrint ● Android embedded printing Wi
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 52
    and phones with the HP Print Service or Mopria mobile printing plugin installed ● Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed The following devices and computer operating systems do not support Wi-Fi Direct, but can print to a printer that does: ● Apple
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 53
    agreement. Touch the OK button to accept the terms of use and enable HP Web Services The printer enables Web Services, and then prints an information page. The information page contains the printer code necessary to register the HP printer at HP Connected. 4. Go to www.hpconnected.com to create an
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 54
    to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®. Windows and OS X both support IPP printing to LAN or WAN network-connected
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 55
    and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 56
    features walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .cht and .CHT ● .pxl ● .pcl and .PCL ● .ps and .PS ● .doc and
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 57
    When the summary screen opens, the following settings can be adjusted: ● Image Size ● Paper Size ● Paper Type ● Number of Copies ● Output Color (color printers only) ● Lighter/Darker 4. Select Print to print the photos. 5. Retrieve the printed job from the output bin, and remove the USB flash drive
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 58
    46 Chapter 4 Print ENWW
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 59
    publication. For current information, see www.hp.com/ support/ljM278MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 60
    documents that contain mostly graphics. 4. Touch Number of Copies, and then use the touchscreen keypad to adjust the number of copies. 5. Touch the Black or Color button to start copying. 48 Chapter 5 Copy ENWW
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 61
    manually Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides 7. Touch the Black or Color button to start copying. Copy on both sides manually 1. Place the document face
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 62
    50 Chapter 5 Copy ENWW
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 63
    publication. For current information, see www.hp.com/ support/ljM278MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 64
    You can save the scanned image as a file or send it to another software application. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 65
    in the document feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Easy Scan, which is located in the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 66
    the email/Internet service provider or system HP printers include driver installation from a software CD. At the end of this installation is an option to Setup Scan to Folder and Email. The setup wizards include the options for basic configuration. NOTE: Some operating systems do not support
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 67
    printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. 2. In the HP Printer 8. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 68
    three: Add contacts to the E-mail Address Book ● Step four: Configure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name. button or the Wireless 2. Open
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 69
    of configuration. c. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box. four digit PIN. NOTE: HP recommends creating a PIN to secure the email profile. NOTE: When a PIN is created, it must be entered on the printer control panel each time
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 70
    Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a. In but the file size is smaller. iv. From the Output Color drop-down, select Black & White or Color. v. In the File Name Prefix field, enter a
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 71
    include driver installation from a software CD. At the end of this installation is an option to Setup Scan to Folder and Email. The setup wizards include the options for basic configuration. NOTE: Some operating systems do not support the Scan to Network Folder Wizard. 1. Open the HP Printer
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 72
    display on the printer control panel. 5. Complete the Destination Folder field in one of the following ways: a. Enter the file path manually. b. Click and then click Apply. ● Public ● Private NOTE: For security considerations, HP recommends selecting Private as the share type. vii. When a The share
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 73
    file format for scanned files. b. From the Color Preference drop-down, select Black & White or Color. c. From the Paper Size drop-down, select Network Folder feature Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Network button to
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    PIN. NOTE: HP recommends creating a PIN to secure the destination folder. NOTE: When a PIN is created, it must be entered on the printer control panel each is smaller. d. In the Output Color drop-down, select whether scanned files will be in black and white or in color. e. In the File Name Prefix
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 75
    following settings can be adjusted: ● Scan File Type ● Scan Resolution ● Scan Paper Size ● Scan Source ● File Name Prefix ● Output Color 6. Touch the Scan button to scan and save the file. The printer creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG format using
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 76
    be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer control panel, touch the Scan icon. 3. Touch Scan to E-mail. 4. Select the From
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 77
    be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer control panel, touch the Scan icon. 3. Touch the Scan to Network Folder
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    Additional scan tasks Go to www.hp.com/support/ljM278MFP. Instructions are available for performing specific scan tasks, such as the following: ● How to scan a general photo or document ● How to scan as editable text (OCR) ●
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 79
    publication. For current information, see www.hp.com/ support/ljM278MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 80
    already installed on the phone system. NOTE: The printer is an analog device. HP recommends using the printer on a dedicated analog telephone line. ● Dedicated phone line: The printer is the only piece of equipment or service connected to the phone line ● Voice calls: Voice and fax calls use
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    machine on page 71 Instructions for only three of the connection types are included here. For more information about connecting the printer with other connection types, go to the support website www.hp.com/support/ljM278MFP. NOTE: This printer is an analog fax device. HP recommends using the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 82
    option. 3. Continue to Step 3: Configure the fax time, date, and header on page 72. Shared voice/fax line Follow these steps to set up the printer on a shared voice/fax line. 1. Disconnect any devices that are connected to the telephone jack. 2. Connect the telephone cable to the fax port on the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 83
    3: Configure the fax time, date, and header on page 72. Shared voice/fax line with an answering machine Follow these steps to set up the printer on a shared voice/fax line with an answering machine. 1. Disconnect any devices that are connected to the telephone jack. 2. Connect the telephone cable to
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 84
    and other fax header information is a legal requirement. HP Fax Setup Wizard Access the Fax Setup Wizard after initial setup and software installation by following these steps. NOTE: Some operating systems do not support the Fax Setup Wizard. 1. Open the HP Printer Assistant. 72 Chapter 7 Fax ENWW
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 85
    desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. 2. In the HP Printer Assistant, select Fax, and then select Fax Setup Wizard. 3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 86
    Fax tab. 3. Follow the on-screen instructions to configure the fax settings. 4. printer passed the test, the printer is ready to send and receive faxes. ● If the report indicates the printer failed the test, review the report for more information about fixing the problem. The fax troubleshooting
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 87
    program, such as Microsoft Word Fax from the flatbed scanner 1. Place the document face-down on the scanner glass. 2. From the Home screen on the printer control panel, touch the Fax icon. 3. Use the keypad to enter the fax number. 4. Touch the Start Fax button. 5. The
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 88
    Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. Adjust the paper guides until they are snug against the paper. 123 123 3. From the Home screen on the printer control panel, touch the Fax icon. 4. Use the keypad to enter the fax number. 5. Touch the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 89
    , select All Programs, click HP, click the folder for the printer, and then select the printer name.. 2. In the HP Printer Assistant, select Fax, and then File menu, and then click Print. 3. Select the fax print driver from the print driver drop-down list. The fax software opens. 4. Enter the fax
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 90
    78 Chapter 7 Fax ENWW
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 91
    publication. For current information, see www.hp.com/ support/ljM278MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 92
    at www.hpconnected.com NOTE: To use this feature, the printer must be connected to a wired or wireless network and have internet access. HP Web Services must be enabled on the printer. Enable Web Services This process enables both HP Web Services and the Apps 2 button. 1. From the Home screen on the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 93
    7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. 2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software. ENWW Change
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    and sizes) ● View and print internal pages ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and use
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    printer generates. ● Color Usage Log: Shows a summary of color jobs that the printer has produced. (Color models only) ● Event Log: Shows a list of all printer information. ● Service: Perform the cleaning procedure on the printer. ● Save and Restore: Save the current settings for the printer to a
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 96
    allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the printer is directly connected to a computer. Provides the ability to change network settings from your computer. HP Web Services tab Use this tab to set up and use various web tools with the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 97
    Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View
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    is in the Device Description field. You can change this name to uniquely identify this printer. NOTE: Completing the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to
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    Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Connection Information button, and
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    and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences
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    After delay. NOTE: The default value is 4 hours. Set the Delay Shut Down setting Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed. Complete the following procedure to change the Delay Shut Down setting: 1. From the Home screen on
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    HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go
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    to the computer via a USB cable. It also works for printers connected to a network. NOTE: You must have a print driver installed in order to use this method. 1. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search field, press the ENTER button, and
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    the utility launches, select the printer from the drop-down list, and then click Send Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 6. Follow the on-screen instructions to complete the installation, and
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    publication. For current information, see www.hp.com/ support/ljM278MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
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    and drivers Order additional HP service or maintenance agreements Register the printer Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. www.hp.com/support/ljM278MFP www.hp.com/go/carepack www.register.hp.com 94 Chapter 9 Solve problems ENWW
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    in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens printer alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem
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    will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory stored in the memory. 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the
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    toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. HP's Premium Protection Warranty expires when a message indicating that HP settings when you install a new toner cartridge. 1. From the Home screen on the printer control panel, swipe until the Setup
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    service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies. 98 Chapter 9 Solve problems
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    problems if the printer guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is
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    adjust the paper guides to center the stack. ● The paper guides must be touching stack is straight and the guides are against the paper Make sure the paper stack fits below the guides in the input tray, and remove pages ● From the Home screen on the printer control panel, scroll to and touch the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 113
    Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product. ● Paper jam locations ● Experiencing frequent or recurring paper jams? ● Clear paper jams in the document feeder ● Clear paper
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    30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the product. a. From the Home screen on the product control panel, swipe until none of these steps resolves the problem, the product might need service. Contact HP customer support. 102 Chapter 9 Solve
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    Clear paper jams in the document feeder Use the following procedure to check for paper in all possible jam locations related to document feeder. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. 1. Open the document-feeder cover. 2.
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    If paper is jammed behind the white plastic backing, gently pull it out. 6. Lower the scanner lid. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. 104 Chapter 9 Solve
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    NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper. ENWW Clear paper jams 105
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    When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. 1. Pull Tray 2 completely out of the printer. 2. Push down on the single-sheet priority feed slot, and then pull out the feed slot tray. 3. Gently pull any jammed paper straight out of
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    4. Push the single-sheet priority feed slot tray into the printer. 5. Reinsert and close Tray 2. ENWW Clear paper jams 107
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    might display a message and an animation that assists in clearing the jam. 1. Pull the tray completely out of the printer. 2. Remove any jammed or damaged sheets of paper. 3. If no jammed paper is visible, or if jammed paper , and then remove the feed slot tray. 108 Chapter 9 Solve problems ENWW
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    4. Remove any jammed or damaged sheets of paper. 5. Push the single-sheet priority feed slot tray into the printer. 6. Reinsert and close Tray 2. ENWW Clear paper jams 109
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    a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Open the rear door. 110 Chapter 9 Solve
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    2. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the rear door. ENWW Clear paper jams 111
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    a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. At the rear of the
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    2. Remove any jammed or damaged sheets of paper. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the duplexer. ENWW Clear paper jams 113
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    a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Open the rear door. 2. If paper is visible in the output bin, grasp
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    3. Gently remove any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 4. Close the rear door. ENWW Clear paper jams 115
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    print driver ● Check the EconoMode settings ● Adjust Print Density ● Calibrate the printer to align the colors ● Adjust color settings (Windows) ● Print and interpret the print quality page Introduction The following information provides troubleshooting steps to resolve print-quality problems
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    , curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Check the paper type setting on the printer 1. Open the tray. 2. Verify that the tray is loaded with the correct type of paper. 3. Close the tray. 4. Follow the control panel instructions to confirm or modify the
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    genuine HP cartridge. A genuine HP toner cartridge has "HP" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies. Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 131
    . Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts
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    Select the tray to adjust, and then follow the instructions on the printed pages. 4. Print the test drivers from the HP Web site: www.hp.com/support/ljM278MFP. HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL 6 If available, this printer-specific print driver supports
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    toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The
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    print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. 1. From the Home screen on the printer control panel, Also use this option to print draft copies or to save color toner. 5. Click the OK button to close the Document Properties dialog
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    solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is
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    dark print ● Blank pages ● Black pages ● Dark or light bands ● Dark or light streaks ● Missing toner ● Skewed images ● Colors that do not align ● Curled paper Troubleshoot print quality problems Table 9-1 Image defects table quick reference Defect Defect Table 9-2 Light print on page 126 Table
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    plane registrations defects (color models only) on page 131 Table 9-11 Output defects on page 131 Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. ENWW Resolving print quality problems 125
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    is disabled both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5. Print a Supply status page and check for life and usage of the cartridge. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. 126 Chapter 9 Solve
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    panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5. Make sure that the printer is in within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. Possible solutions 1. Make
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    screen on the printer control panel, go to the Adjust Paper Types menu, and then choose a print mode that is designed for a slightly heavier media than what you are using. This slows the print speed and might improve the print quality. 6. If the problem persists, go to support.hp.com. 128 Chapter
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    color printer's environmental specifications for allowable temperature and humidity levels. 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. Print a cleaning page. 4. Check the toner level in the cartridge. 5. If the problem persists, go to support.hp
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    page. The repeated image might fade with each recurrence. Sample Poor fusing: Toner rubs off along either edge of page. This defect is more common tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the problem persists, go to support.hp.com. 1. Reprint
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    1. Reprint the document. 2. From the printer control panel, calibrate the printer. 3. If a cartridge has reached a problem persists, go to support.hp.com. 1. Reprint the document. 2. Extend the output bin extension. 3. If the defect is caused by extreme paper curl, complete the troubleshooting
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    pictures ● Check the scanner resolution and color settings on the computer ● Edge- guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem Press the power button to turn the printer off, and then disconnect the power cable
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    Debris can include dust, paper or toner dust, residue from sticky note adhesive, paper settings 1. From the Home screen on the printer control panel, touch the Copy icon. 2. Touch colored paper. ● Color Balance: Adjusts the red, green, and blue color hues. ● Grayness: Adjusts the vividness of colors
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 146
    printer color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs. NOTE: The default resolution is 200 ppi. Intended use Fax Recommended resolution 150 ppi Recommended color settings ● Black and White 134 Chapter 9 Solve problems
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 147
    Use this setting for high-quality color photos or documents in which the color is important. Use this setting for text documents. Use this setting when file size is an issue or when you want to scan a document or photograph quickly. Edge-to-edge copying The printer cannot print fully edge-to-edge
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    pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers on any part of the printer; these can damage the printer. 3. Close the document feeder access cover. 136 Chapter 9 Solve problems ENWW
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    paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see procedure to clean the scanner. 1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet. 2. Open
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    Setup menu displays. Touch the Setup icon to open the menu. 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Error Correction button, and then touch the On button. Check the fit-to-page setting If the printer printed a fax job off the page, turn on the fit-to-page feature
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 151
    pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder carbon tetrachloride on any part of the printer; these can damage the printer. 3. Close the document feeder access cover. ENWW Improve fax
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    sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable following changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 153
    the printer ● The printer cannot be found during driver installation ● A periodic failure to print NOTE: If you have been experiencing intermittent loss of network productivity, first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 154
    . The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 155
    sure that the wireless radio in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point. ENWW Solve wireless network problems
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 156
    . ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network. ● For OS X, verify that the wireless router supports Bonjour. The printer does not print after the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 157
    printer printer connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer printer. Perform a wireless network diagnostic test From the printer printer The printer
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    structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 146 Chapter 9 Solve problems ENWW
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    panel Reports menu to obtain the current firmware date code. b. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search field, press the ENTER button, and then select the printer from the list of search results. c. Select the operating system. d. Under the
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 160
    instructions to complete the installation, and then click the Exit button to close the utility. 4. Verify that the fax was set up when the printer software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 161
    Error Correction setting from the control panel. a. Open the Setup Menu menu. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the On setting. ● Check the toner cartridges and replace if necessary. ● Ask the sender to darken the contrast setting on
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    to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages. 150 Chapter 9 Solve problems ENWW
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    1 14 orientation 16 envelopes, loading 21 Explorer, versions supported HP Embedded Web Server 82 F factory-set defaults, restoring 96 fax sending from software 77 solve general problems 148 speed dials 76 fax ports locating 3 fax troubleshooting checklist 147 faxing from a computer (Windows) 77 from
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 164
    software 42 HP EWS, using 82 HP Scan software (Windows) 52 HP Web Jetadmin 90 HP Web Services applications 80 enabling 80 I image quality check toner-cartridge status 118 image quality issues examples and solutions 124 interface ports locating 3 Internet Explorer, versions supported HP Embedded Web
  • HP Color LaserJet Pro M280-M281 | User Guide - Page 165
    web browser requirements HP Embedded Web Server 82 Web Services applications 80 enabling 80 Web sites customer support 94 HP Web Jetadmin, downloading 90 weight, printer 10 Wi-Fi Direct Printing 39 Wi-Fi Direct printing 9 Windows faxing from 77 wireless network troubleshooting 143 wireless network
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    154 Index ENWW
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User Guide
Color LaserJet Pro MFP M278-M281
www.hp.com/support/ljM278MFP