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HP D2D110 HP StorageWorks D2D Backup System User Guide (EH880-90950, October 2 - Page 105

Troubleshooting, Connecting the hardware, My network does not have a spare Gigabit port,

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12 Troubleshooting Use the information in this chapter to troubleshoot problems. More detailed troubleshooting information can be found at www.hp.com/support. This chapter provides troubleshooting information on: • "Connecting the hardware" on page 105 • "DHCP is not working" on page 105 • "Running the Installation Wizard" on page 106 • "Manual installation" on page 108 • "HP D2D Backup System troubleshooting" on page 108 • "Device troubleshooting" on page 109 • "Cartridge troubleshooting" on page 110 • "Attached tape drive troubleshooting" on page 111 • "Email alerts troubleshooting" on page 112 • "Disk troubleshooting" on page 112 Connecting the hardware Please see www.hp.com/go/connect for supported network cards and cables. • My network does not have a spare Gigabit port • The supplied cable is too short • I am connecting directly to a 10/100 Base-T port on a storage server My network does not have a spare Gigabit port You need to purchase a new switch with more available ports or remove any connections to redundant equipment. 100 Base-T Ethernet will limit performance; 10 Base-T Ethernet will severely limit performance. HP strongly recommends that you connect to Gigabit Ethernet. For product details on HP's range of network switches, see www.hp.com/go/procurve. The supplied cable is too short The supplied cable is 3 metres long. If this is too short, it can be replaced. You must purchase a CAT-5E Ethernet cable of the required length. I am connecting directly to a 10/100 Base-T port on a storage server This is not recommended, but if you are connecting directly to a storage server, you can only use the supplied cable to connect to a Gigabit Ethernet card. If you are connecting to a 10/100 Base-T port on a storage server, you must purchase a crossover cable. DHCP is not working Check that DHCP is enabled. You can use Discovery to do this. If it is enabled, check the DHCP server is operating and conﬁgured correctly. D2D Backup System 105

Section	Page
Contents	3
About this guide	11
Intended audience	11
Related documentation	11
Document conventions and symbols	11
HP technical support	12
Customer self repair	12
Product warranties	12
Registering your tape drive	12
Subscription service	13
HP websites	13
Documentation feedback	13
1 Before you start	15
Overview	15
Optional tape attach	15
Software and hardware requirements	16
Terminology	16
Autoloaders	16
Backup devices and slots	16
Hosts	16
Import/Export and Copy	18
iSCSI	18
Mail slots (import/export elements)	18
Physical tape drives	19
RAID	19
Storage capacity	19
Physical storage	19
Actual storage used	19
Considerations when configuring cartridges and slots	19
Tape rotation strategies	20
Compression	21
2 Connecting and installing the HPD2D Backup System	23
Connect the hardware	23
DHCP and static IP addressing	24
Optional Tape Attach	24
Supported network configurations	24
As a device on a Gigabit Ethernet network	24
Directly connected to a backup server on your main network	25
Software installation, discovery and configuration	26
Recommended web browser settings	26
Internet Explorer 7.X	27
Internet Explorer 6.X	27
Mozilla Firefox 1.5 and Firefox 2.X	27
3 Attaching a physical tape drive(optional)	29
Hardware requirements for Tape Attach	29
Tape drive installation overview	29
Removing the access panel and bezel	30
Installing the HBA	31
Installing an internal tape drive	33
Replacing the access panel and bezel	35
Connecting an external tape drive	36
4 The Installation wizard	39
Before you install the first host	39
Run the Installation wizard	40
5 Advanced installation	45
Using DHCP to discover the HP D2D Backup System	45
Using the Discovery Engine to discover the HP D2D BackupSystem	45
Beacon mode	46
If the HP D2D Backup System is new and not yet configured	46
If the HP D2D Backup System has been configured incorrectly	46
If the network setup has been changed	46
Microsoft iSCSI Initiator	46
Manual iSCSI initiator installation	47
The iSCSI Initiator	47
General tab	48
Discovery tab	48
Targets tab	49
Persistent Targets tab	50
Bound Volumes/Devices tab	51
Linux iSCSI initiator	51
Manual driver installation	51
HP LTO Tape driver	52
Medium changer driver	52
6 LEDs	53
Understanding the LEDs	53
Bootup LED sequence	53
Firmware LED sequence	53
Beacon mode	53
7 Backup scenarios using the HPD2D Backup System	55
Simple backup	55
Office backup	56
Fileserver	56
Database server	57
Desktop PC	58
Summary	59
High-performance workstation backup	60
Main backup to autoloaderThe data at 250 GB exceeds	60
Additional backup to tape drive	60
Summary	61
Incorporating archive to tape into a rotation strategy	61
8 The Web Management Interface	63
What is the Web Management interface?	63
To run the Web Management Interface	63
Summary (Home)	64
Status icons	65
Devices (Configuration)	65
To view device details	65
To edit device details	66
To create a new device	66
To delete a device	67
Cartridges (Configuration)	67
Empty slots	69
To remove a cartridge	69
To write protect a cartridge	70
To edit maximum size	70
To create a cartridge	70
Network (Configuration)	71
To edit network settings	72
Resetting network settings to factory defaults	73
Beacon mode	73
Email Alerts (Configuration)	74
To configure Microsoft Exchange Server	75
Disk & RAID (Status)	76
RAID status	76
Disk usage	76
Physical disks	77
iSCSI (Status)	77
Log (Status)	78
Tape Attach pages	79
Shutdown (Admin)	79
Administration (Admin)	80
Resetting the password	80
Firmware (Admin)	81
Support (Admin)	82
9 Export, import and copy usingan attached tape drive	83
Requirements for connecting a tape drive to the HP D2D	83
A note about terminology	83
Archiving methods	84
Cartridge copy	84
Why use the Copy functionality?	85
When would Copy be used?	85
When is it necessary to restore from a copied cartridge?	85
Disadvantages of Copy	86
Cartridge export	86
Why use the Export functionality?	87
When would Export be used?	87
When would I restore from an exported cartridge?	87
Disadvantages of Export	87
Cartridge import	88
Tape spanning	88
Using the Web Management interface to copy/export/importcartridges	88
Configuration (Tape Attach)	89
Adding tape drives to the list	89
Upgrading tape drive firmware	89
Copy/Export/Import (Tape Attach)	89
To copy to attached tape drive	90
To export to attached tape drive	91
To import from attached tape drive	93
Status (Tape Attach)	94
To cancel a job	95
If an error occurs	95
Schedule (Tape Attach)	95
To create a schedule	96
To view, edit or delete existing schedules	97
Job History (Tape Attach)	97
Compression	98
10 Copy using a tape driveattached to the host	99
Requirements	99
Tape drives supported	99
Archive from host to tape process	99
Further information	100
Compression	100
11 Restore processes	101
Restore scenarios	101
Restoring from the HP D2D Backup System	102
Reconnecting to the HP D2D after host failure	102
12 Troubleshooting	105
Connecting the hardware	105
My network does not have a spare Gigabit port	105
The supplied cable is too short	105
I am connecting directly to a 10/100 Base-T port on a storage server	105
DHCP is not working	105
Running the Installation wizard	106
Drivers fail to install using the install wizard	106
Device discovery fails to find device	106
iSCSI Initiator fails to download	107
The wizard has not created an autoloader for my host	107
Manual installation	108
HP D2D Backup System troubleshooting	108
Powering up the HP D2D Backup System	108
Shutting down the HP D2D Backup System	108
Disconnecting hosts	109
Device troubleshooting	109
Host cannot connect to the device from Web Management Interface	109
Backup application fails to see device	109
I cannot create a device	110
I cannot see additional slots from the backup application	110
A deleted device keeps reappearing	110
If backup is slow	110
Cartridge troubleshooting	110
I cannot resize cartridges	110
My tape drive device has run out of space	111
The cartridges for my attached tape drive are smaller than 200 GB	111
Attached tape drive troubleshooting	111
An attached tape drive does not appear on the Web interface	111
Cartridge copy or export fails	111
Cartridge import fails	111
Email alerts troubleshooting	112
Disk troubleshooting	112
If the HP D2D Backup System runs out of space	112
If a disk fails	112
13 Hard disk replacement	113
Replaceable parts	113
RAID 5	113
How do I know a disk has failed?	113
If more than one disk fails	114
Electrostatic discharge information	115
Replacing the hard disk	115
Replacing a complete unit	122