HP DesignJet T2600 User Guide - Page 240
Front-panel error messages, System error log, Using a USB flash drive, Using the Embedded Web Server
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20 Front-panel error messages The printer may occasionally display a system error, consisting of a numerical code of 12 digits followed by the recommended action that you should take. In most cases you will be asked to restart the printer, because when the printer starts it can diagnose the issue better and may be able to fix it automatically. If the problem persists after restarting, you should contact your support representative and be ready to give the numerical code from the error message. If the error message contains some other recommended action, follow the printer's instructions. System error log The printer saves a log of system errors that you can access in the following way. Using a USB flash drive 1. Take a standard USB flash drive, formatted as FAT32. 2. Create an empty file in the USB flash drive (right-click, New > Text Document), and name it pdipu_enable.log. 3. When an error message is displayed on the front panel, insert the USB flash drive into the Hi-Speed USB host port at the front of the printer. The log is automatically copied into the drive. You can remove the USB flash drive when prompted by the front panel. 4. Contact your support representative (see Contact HP Support on page 235) to share the file created in the USB flash drive. Using the Embedded Web Server 1. In your Web browser, go to https://printer IP address/hp/device/support/serviceSupport. 2. Click the Download button to get the Diagnostic package. 3. Save the package in your computer and contact your support representative (see Contact HP Support on page 235). 232 Chapter 20 Front-panel error messages ENWW