Move or store the printer
....................................................................................................................................................
179
Update the firmware
...........................................................................................................................................................
180
Update the software
...........................................................................................................................................................
181
Printer maintenance kits
....................................................................................................................................................
181
Secure File Erase
..................................................................................................................................................................
181
Disk Wipe
...............................................................................................................................................................................
182
14
Scanner maintenance
.......................................................................................................................................................................
183
Clean the scanner’s glass plate
.........................................................................................................................................
183
Calibrate the scanner
..........................................................................................................................................................
185
15
Supplies and accessories
.................................................................................................................................................................
187
How to order supplies and accessories
...........................................................................................................................
188
Introduction to the accessories
.........................................................................................................................................
192
16
Troubleshooting paper issues
.........................................................................................................................................................
193
Paper cannot be loaded successfully
...............................................................................................................................
194
Paper type is not in the driver
............................................................................................................................................
195
Printer printed on the wrong paper type
.........................................................................................................................
196
Automatic cut not available
...............................................................................................................................................
196
On hold for paper
.................................................................................................................................................................
196
The paper has jammed in the print platen
......................................................................................................................
197
The paper has jammed in the stacker
..............................................................................................................................
202
The printer reports unexpectedly that the stacker is full
.............................................................................................
202
A strip stays on the output tray and generates jams
....................................................................................................
202
Printer displays out of paper when paper is available
...................................................................................................
202
Prints do not fall neatly into the basket
...........................................................................................................................
203
Sheet stays in the printer when the print has been completed
...................................................................................
203
Paper is cut when the print has been completed
...........................................................................................................
203
Cutter does not cut well
......................................................................................................................................................
203
Roll is loose on the spindle
.................................................................................................................................................
203
Recalibrate the paper advance
..........................................................................................................................................
203
17
Troubleshooting print-quality issues
.............................................................................................................................................
206
General advice
......................................................................................................................................................................
208
Horizontal lines across the image (banding)
...................................................................................................................
208
Whole image is blurry or grainy
.........................................................................................................................................
209
Paper is not flat
....................................................................................................................................................................
210
Print is scuffed or scratched
...............................................................................................................................................
210
Ink marks on the paper
.......................................................................................................................................................
210
vi
ENWW