HP Deskjet 6980 User Guide - Pre-Windows 2000 - Page 134

Estimated Ink Level, Print Cartridge Information, Print cartridge problem message - ink light flashing

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Chapter 11 1 Selection number 2 Warranty date 3. Check the list of print cartridges that can be used in the printer. a. Open the printer Toolbox. b. Click the Estimated Ink Level tab. c. Click the Print Cartridge Information button and view the list of print cartridge selection numbers. The reference guide that came with the printer also shows the print cartridge selection numbers. 4. Check the warranty date on the print cartridge. 5. If the print cartridge has the wrong selection number, or if the warranty date has expired, install a new print cartridge. 6. Close the printer cover. If the Print Cartridge Status light stops flashing, then the problem is fixed. If the Print Cartridge Status light continues to flash, visit HP Technical Support at www.hp.com/support. Print cartridge problem message If you receive a message about a problem with one of the print cartridges, follow these steps: 1. Raise the printer cover and remove the print cartridge that was named in the error message. 2. Reinstall the print cartridge. If the Print Cartridge Status light is not flashing, the problem is solved. If the Print Cartridge Status light is flashing, go to the next step. 3. Manually clean the print cartridge. 4. Reinsert the print cartridge in the printer and close the printer cover. If the Print Cartridge Status light is still flashing, the print cartridge is faulty and must be replaced. Note You can print with one print cartridge in ink-backup mode if you do not have a replacement print cartridge available. 5. If the Print Cartridge Status light continues to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support. 132 HP Deskjet 6980 series

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1
Selection number
2
Warranty date
3.
Check the list of print cartridges that can be used in the printer.
a.
Open the printer
Toolbox
.
b.
Click the
Estimated Ink Level
tab.
c.
Click the
Print Cartridge Information
button and view the list of print cartridge
selection numbers.
The reference guide that came with the printer also shows the print cartridge
selection numbers.
4.
Check the warranty date on the print cartridge.
5.
If the print cartridge has the wrong selection number, or if the warranty date has
expired,
install a new print cartridge
.
6.
Close the printer cover.
If the Print Cartridge Status light stops flashing, then the problem is fixed.
If the Print Cartridge Status light continues to flash, visit HP Technical Support at
www.hp.com/support
.
Print cartridge problem message
If you receive a message about a problem with one of the print cartridges, follow these
steps:
1.
Raise the printer cover and remove the print cartridge that was named in the error
message.
2.
Reinstall
the print cartridge.
If the Print Cartridge Status light is not flashing, the problem is solved.
If the Print Cartridge Status light is flashing, go to the next step.
3.
Manually clean
the print cartridge.
4.
Reinsert the print cartridge in the printer and close the printer cover.
If the Print Cartridge Status light is still flashing, the print cartridge is faulty and must
be
replaced
.
Note
You can print with one print cartridge in
ink-backup mode
if you do not
have a replacement print cartridge available.
5.
If the Print Cartridge Status light continues to flash after replacing the print cartridge,
visit HP Technical Support at
www.hp.com/support
.
Chapter 11
132
HP Deskjet 6980 series