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HP ENVY Recline 23-k027c User Guide - Page 56

Using HP PC Hardware Diagnostics (UEFI), Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

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Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 50. b. Hard drive c. BIOS 2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box, and then click Search. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. 50 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)

Section	Page
Starting right	7
Best practices	7
Fun things to do	8
More HP resources	9
Getting to know your computer	11
Finding your hardware and software information	11
Locating hardware	11
Locating software	11
Front	12
Right side	13
Left side	15
Top	17
Bottom	18
Labels	19
Identifying the labels	19
Connecting to a network	20
Connecting to a wireless network	20
Using the wireless controls	20
Using an Internet service provider	20
Setting up a WLAN	21
Configuring a wireless router	21
Protecting your WLAN	21
Connecting to a WLAN	22
Connecting to a wired network	23
Connecting to a local area network (LAN)	23
Enjoying entertainment features	24
Using the webcam	25
Using audio	25
Adjusting the volume	25
Connecting speakers	25
Connecting headphones	26
Using Beats Audio	26
Accessing Beats Audio	26
Using video	26
Connecting an HDMI device	26
Using HDMI audio	27
Managing your audio and video files	27
Share media and data across your home group network (select models only)	28
Enable media sharing and set up a home group network	28
Stream and share media between mobile devices	28
Migrate or synchronize data	29
Share photos, videos, and music to and from your phone	29
Determining your Android phone operating system (OS) version	29
Download the sMedio TrueLink+ app to your phone	29
Start sharing media	29
Navigating using the keyboard and pointing devices	31
Using touch screen gestures	32
One-finger slide	32
Tapping	32
Scrolling	33
Pinching/stretching	33
Rotating (select models only)	34
Edge swipes	35
Right-edge swipe	35
Left-edge swipe	35
Top-edge swipe and bottom-edge swipe	36
Using the keyboard	37
Using the action keys	38
Using Microsoft Windows 8 shortcut keys	39
Using the integrated numeric keypad	39
Managing power	41
Initiating Sleep and Hibernation	41
Manually initiating and exiting Sleep	41
Manually initiating and exiting Hibernation	42
Setting password protection on wakeup	42
Shutting down (turning off) the computer	42
Managing and sharing information	44
Using a USB device	44
Connecting a USB device	45
Removing a USB device	45
Inserting and removing a memory card	46
Maintaining peak performance	47
Performing routine maintenance	47
Using Disk Cleanup	47
Using Disk Defragmenter	47
Updating programs and drivers	47
Cleaning your computer	49
Cleaning procedures	49
Cleaning the display (All-in-Ones or Notebooks)	49
Cleaning the sides or cover	49
Cleaning the keyboard or mouse	50
Using security measures	51
Setting Windows passwords	51
Setting Computer Setup (BIOS) passwords	52
Using Internet security software	52
Installing software updates	53
Installing Windows updates	53
Updating software	53
Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)	54
Starting Computer Setup (BIOS)	54
Updating the BIOS	54
Determining the BIOS version	54
Downloading a BIOS update	55
Using HP PC Hardware Diagnostics (UEFI)	56
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	56
Backing up, restoring, and recovering	57
Creating recovery media and backups	58
Creating HP Recovery media	58
Restore and recovery	60
Using Windows Refresh for quick and easy recovery	61
Remove everything and reinstall Windows	61
Recovering using HP Recovery Manager	62
What you need to know	62
Using the HP Recovery partition (select models only)	63
Using HP Recovery media to recover	63
Changing the computer boot order	63
Removing the HP Recovery partition	64
Troubleshooting	65
Wireless connection problems	65
Cannot connect to a WLAN	65
Cannot connect to a preferred network	65
Current network security codes are unavailable	66
Cannot connect to the wireless router	66
Network status icon is not displayed	67
Power problems	68
Computer will not turn on or start	68
Hard drive error	68
Computer is not responding	68
Computer shuts down unexpectedly	68
Computer Setup problems	69
The computer will not enter Computer Setup	69
Display problems	70
The display is blank	70
Images on the screen are too large or too small, or the images are fuzzy	70
Keyboard and mouse problems	71
Audio problems	73
No sound is produced	73
Software problems	74
Specifications	75
Operating specifications	75
Electrostatic Discharge	76