HP Integrity Superdome 2 8/16 HP Smart Update Manager 5.0 User Guide - Page 63

Recovering from an installation failure, Collecting trace directories

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Recovering from an installation failure Collecting trace directories HP SUM generates a set of debug trace logs located in the %TEMP%\hp_sum directory on Windows systems. These files contain internal process and debug information, which can be useful in determining HP Smart Update Manager failures. The debug trace files can be located under %temp%\hp_sum for windows. The log files can be located under C:\cpqsystem\hp\log. These files provide the following information and are appended in each HP SUM session. HP SUM has a utility named GatherLogs.exe (Windows) or GatherLogs.sh (Linux) to create a compressed file (Windows: .zip; Linux: tar.Z) with all the logs. If you need to review the log files, you can run this utility to gather all the logs in one file. Debug Trace Files Function Opman.trace Provides operations manager trace data of the overall installation process, details of repository/ components added/removed and general errors if any. InventoryResults.xml Settings.xml Provides details of the component inventory from the repositories. Provides general settings information of HP SUM such as Force downgrade or upgrade. SourceClient.trace Provides trace data of repository manager and general errors if any. Hpsumiserver\Hpsumis This log contains trace data for HP SUM SOAP server sessions. erver.log Hpsumiserver\Hpsumse rverW32.log Hpsumiserver\localhps Contains information of the HP SUM SOAP server. umsoapserver.log Sesssion.log This log contains the data and time for each session has started. This file is saved in separate directory named with the date. RepositoryManager This directory provides the repository and component information This directory can be excluded in the trace data when collecting the trace files. \Discoveryma Provides the details of interaction between the Operations Manager and the remote nager.log discovery client. If a discovery tool fails, it is reported to this trace file and surfaced as a Discovery Failed message. This log is target specific. \Installmanage Provides the interaction between the Operations Manager and the remote discovery r.log client. If a discovery tool fails, it is reported to this trace file and surfaced as a Discovery Failed message. This log is target specific. \_log.txt \Settings.xml Provides the trace data from operations manager for specific target. Provides general settings information of HP SUM such as Force downgrade or upgrade for specific target. Log Files Function \hpsum_log.txt This log contains information of HP SUM discovery, installation status and errors if any. Note: is the name of the target in the source selections Troubleshooting 63

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Troubleshooting 63
Recovering from an installation failure
Collecting trace directories
HP SUM generates a set of debug trace logs located in the %TEMP%\hp_sum directory on Windows
systems. These files contain internal process and debug information, which can be useful in determining HP
Smart Update Manager failures.
The debug trace files can be located under %temp%\hp_sum for windows. The log files can be located under
C:\cpqsystem\hp\log. These files provide the following information and are appended in each HP SUM
session.
HP SUM has a utility named GatherLogs.exe (Windows) or GatherLogs.sh (Linux) to create a compressed file
(Windows: .zip; Linux: tar.Z) with all the logs. If you need to review the log files, you can run this utility to
gather all the logs in one file.
Debug Trace Files
Function
Opman.trace
Provides operations manager trace data of the overall installation process, details of
repository/ components added/removed and general errors if any.
InventoryResults.xml
Provides details of the component inventory from the repositories.
Settings.xml
Provides general settings information of HP SUM such as Force downgrade or
upgrade.
SourceClient.trace
Provides trace data of repository manager and general errors if any.
Hpsumiserver\Hpsumis
erver.log
This log contains trace data for HP SUM SOAP server sessions.
Hpsumiserver\Hpsumse
rverW32.log
Hpsumiserver\localhps
umsoapserver.log
Contains information of the HP SUM SOAP server.
Sesssion.log
This log contains the data and time for each session has started. This file is saved in
separate directory named with the date.
RepositoryManager
This directory provides the repository and component information This directory can be
excluded in the trace data when collecting the trace files.
<target>\Discoveryma
nager.log
Provides the details of interaction between the Operations Manager and the remote
discovery client. If a discovery tool fails, it is reported to this trace file and surfaced as
a Discovery Failed message. This log is target specific.
<target>\Installmanage
r.log
Provides the interaction between the Operations Manager and the remote discovery
client. If a discovery tool fails, it is reported to this trace file and surfaced as a Discovery
Failed message. This log is target specific.
<target>\<target
name>_log.txt
Provides the trace data from operations manager for specific target.
<target>\Settings.xml
Provides general settings information of HP SUM such as Force downgrade or upgrade
for specific target.
Log Files
Function
<target>\hpsum_log.txt
Note: <Target> is the
name of the target in the
source selections
This log contains information of HP SUM discovery, installation status and errors if any.