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Hard Disk Configuration

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1. Uninstall the Storport driver after using the Microsoft reinstall media or clear the Emulex Storport driver checkbox during the Support Pack update from the HP Smart Setup CD. 2. Install the SCSIPort driver using the Smart Component in the Others directory on the HP Smart Setup CD. This driver is also available for download at http://www.hp.com/. MSA fails with Storport driver installed Issue Servers Workaround MSA flash utility version 6.86.1.52 used on Active-Active MSA Controllers, and version 5.10.1.52 used on Active-Passive Controllers will fail to run when the latest Storport driver (KB916048) is installed. All Integrity Use the MSA Flash utility with the fix that is available on the HP website at the following location: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us& prodNameId=415600&prodTypeId=12169&prodSeriesId=415598&swLang=13&swEnvOID=1060 LUNs undetected by ACU Issue Servers Workaround The ACU does not detect any LUNs attached to an AB379A or AB429A HBA that has been swapped or added using the Online Add/Replace function while the ACU was running. Superdome SX2000, rx8640, rx7640, rx6600, rx3600 Stopping and restarting the ACU corrects this issue. The ACU then sees the LUNs attached to the AB379A or AB429A HBAs. HBA removal fails Issue Servers Workaround When attempting to remove the AB379A or AB429A HBA using the Online Replace functionality, a message appears: The device 'Qlogic Fibre Channel Adapter' cannot be stopped because a program is still accessing it. Superdome SX2000, rx8640, rx7640, rx6600, rx3600 1. Stop the QLogic Management Suite Java Agent in the Services window under Computer Management. 2. Stop the AB379A or AB429A using the Safely Remove Hardware function. HPSUM hangs on MSA 1500 boot Issue Servers Workaround HP Smart Update Manager (HP-SUM) hangs when an MSA 1500 connected to QLogic boots. All Integrity This is an MSA firmware problem. There is no workaround at this time. New firmware is expected in January 2008. Hard Disk Configuration Disk configuration lost after reboot Issue Servers When configuring a boot LUN in EBSU Express Install using a direct connect configuration to an MSA1000, the storage hard disk device configuration may be lost after rebooting the system. All Integrity 24 Release 6.1 Overview

Section	Page
Release Notes	1
Table of Contents	3
About This Document	7
Typographic Conventions	7
HP Encourages Your Comments	7
1 Release 6.1 Overview	9
What’s New in Windows Solution 6.1?	9
System Configurations	9
Software Requirements	12
Web Browser	12
TCP/IP and SNMP	12
Utility Meter	12
Supported Components	12
Superdome (with sx1000 or sx2000 chipset)	12
rx8640	13
rx8620	14
rx7640	15
rx7620	16
rx6600	16
rx3600	17
rx2660	18
BL860c and BL870c Server Blade	18
Troubleshooting Common Issues	18
Application Development	19
Application hangs when calling the GetThreadContext function	19
Array Configuration Utility (ACU)	19
Verifer.exe causes ACU inaccuracies	19
Array Diagnostic Utility (ADU)	19
Uninstall feature not functional	19
Clustering	19
Cluster nodes unable to see messages	19
Device Drivers	19
Missing driver affects Virtual Machines	19
Drivers missing from Microsoft media	20
Driver roll back causes crash	20
prlntss.sys installation issue	20
Extensible Firmware Interface (EFI) and EFI-based Setup Utility (EBSU)	21
I/O card firmware values display as unknown	21
QLogic HBA firmware and EFI driver revisions display incorrectly	21
EBSU displays incorrect firmware version	21
EBSU changes EFI Boot menu	21
EBSU cannot change MPS settings if EFI password is set	21
EBSU fails when flashing an Emulex 4 Gb HBA	22
ESBU can lose mapping of drives connected to QLogic controllers	22
Express Setup fails when launched from EBSU	22
Fibre Channel	22
Installation causes MSA 1500 driver to be flagged	22
Target LUN and boot controller WWN not visible in a VC environment	22
Support Pack update generates errors	23
Inapplicable errors seen in kit update	23
Redundant entries seen in the Add/Remove Program	23
Emulex HBAs use different driver	23
MSA fails with Storport driver installed	24
LUNs undetected by ACU	24
HBA removal fails	24
HPSUM hangs on MSA 1500 boot	24
Hard Disk Configuration	24
Disk configuration lost after reboot	24
HP c-Class Blade System Infrastructure	25
Onboard Administrator displays wrong CPU	25
HP Smart Update Manager	25
Baseboard Management Controller IPMI device driver not displayed in HP-SUM	25
HPVM	25
Patches required on virtual machine guests	25
Installation	25
Attempting installation from a second DVD drive results in system message	25
Installation from graphics console might require additional steps	26
Hyper-threading might cause installation failure	26
Component time outs cause installation failure	26
Screen is blank at system startup	26
Use of 16 GB option discouraged	26
Maximum Payload Size parameter must be off	26
Use Esc+8 instead of F8 key on headless server	27
Custom Install option disables Remote Desktop	27
prlntss.sys requires Support Pack Installation	27
IP Console Switch use causes screen to blank	28
Management Agents	28
Error event after firmware update	28
Installation over the same version or older version is unsupported	28
Different port number reported by NIC Agents and NCU	28
Network Interface Cards (NICs)	29
Warning message not a cause for concern	29
Power Management	29
PAL_HALT_LIGHT disables idle power state	29
PAL_HALT_LIGHT status not displayed in HP-SUM, VCRM, and SMS	29
Partition Manager	29
C++ Runtime Library error message can be ignored	29
PXE boot on Intel Dual Core Itanium systems	29
Patch required to enable PXE boot	29
SCSI	30
Ultra 320 firmware update fails	30
Event log entry caused by timeout condition	30
Smart Array	30
640x/530x generates errors in system event log	30
6402 as internal disk drive controller generates errors	30
StorageWorks 43xx enclosures might cause errors	30
Configuration utility might be inaccessible	31
Tools menu radio buttons inactive	31
640x/530x might not load during system boot	31
640x/530x do not rebuild the internal HDD	32
640x hot add not supported	32
6400 cannot be hot-replaced during error message display	32
Command causes machine check abort	33
System Management Homepage (SMH)	33
Components flagged with red exclamation mark	33
Some components not shown	33
SMH fails to open	33
Program terminates after error message	34
Version Control	34
Some HP Integrity servers marked as non-compliant by Microsoft System Management Server	34
Baseboard Management Controller IPMI device driver not displayed in VCA	34
VCRM unsupported components	34
VCRM fails to start	35
VCRM updates wrong support pack	35
Inaccurate VGA information displayed	35
Video	35
Video not displayed	35
vKVM and vMedia	36
Tool bar fails to redraw as expected	36
vMedia drive not immediately accessible	36
vKVM session stops updating	36
2 Installing Windows Server 2003	37
Preinstallation Tasks	37
Installation Tasks	37
Reinstallation Tasks	38
Post-Installation Tasks	38
Tips and Tricks	38
3 Product Support	41
Technical Documentation	41
Technical Support	42
Get Windows-specific firmware, drivers, and utilities	42

Match case Limit results 1 per page

Uninstall the Storport driver after using the Microsoft reinstall media or

clear the

Emulex Storport driver

checkbox during the Support

Pack update from the HP Smart Setup CD.

Install the SCSIPort driver using the Smart Component in the

Others

directory on the HP Smart Setup CD. This driver is also available for

download at

http://www

.hp.com/

MSA fails with Storport driver installed

Issue

MSA flash utility version 6.86.1.52 used on Active-Active MSA Controllers, and

version 5.10.1.52 used on Active-Passive Controllers will fail to run when the

latest Storport driver (KB916048) is installed.

Servers

All Integrity

Workaround

Use the MSA Flash utility with the fix that is available on the HP website at the

following location:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&

prodNameId=415600&prodTypeId=12169&prodSeriesId=415598&swLang=13&swEnvOID=1060

LUNs undetected by ACU

Issue

The ACU does not detect any LUNs attached to an AB379A or AB429A HBA

that has been swapped or added using the Online Add/Replace function while

the ACU was running.

Servers

Superdome SX2000, rx8640, rx7640, rx6600, rx3600

Workaround

Stopping and restarting the ACU corrects this issue. The ACU then sees the

LUNs attached to the AB379A or AB429A HBAs.

HBA removal fails

Issue

When attempting to remove the AB379A or AB429A HBA using the Online

Replace functionality, a message appears:

The device

‘

Qlogic Fibre Channel Adapter

’

cannot be

stopped because a program is still accessing it.

Servers

Superdome SX2000, rx8640, rx7640, rx6600, rx3600

Workaround

Stop the QLogic Management Suite Java Agent in the Services window

under Computer Management.

Stop the AB379A or AB429A using the Safely Remove Hardware function.

HPSUM hangs on MSA 1500 boot

Issue

HP Smart Update Manager (HP-SUM) hangs when an MSA 1500 connected to

QLogic boots.

Servers

All Integrity

Workaround

This is an MSA firmware problem. There is no workaround at this time. New

firmware is expected in January 2008.

Hard Disk Configuration

Disk configuration lost after reboot

Issue

When configuring a boot LUN in EBSU Express Install using a direct connect

configuration to an MSA1000, the storage hard disk device configuration may

be lost after rebooting the system.

Servers

All Integrity

Release 6.1 Overview