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Smart Array

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Servers Workaround All Integrity To install a device driver from the HP Smart Setup CD: 1. Download QFE 916860 from the Microsoft Web site. 2. Extract the ntkrnlmp.exe from the QFE package. 3. Rename the ntkrnlmp.exe file to ntkrnlmp.exe.org from Remote installation image path. 4. Copy the new ntkrnlmp.exe to the same directory. 5. Click Start > Run, and enter cmd to open the command prompt. 6. At the command prompt, enter net stop binlsvc and net start binlsvc to restart the RIS. SCSI Ultra 320 firmware update fails Issue Servers Workaround If a DVD-RW SCSI device with EBSU media is attached to an HP PCI-X Dual Channel Ultra 320 SCSI card, the firmware update of this card fails. All Integrity Copy the firmware to an EFI partition and flash the card from there. Event log entry caused by timeout condition Issue Servers Workaround When running Microsoft Windows Server 2003 on an HP Integrity server with an embedded U320 SCSI controller as the external disk drive controller, intermittent Event ID 117 entries might be generated in the Windows Event Log after rebooting. All Integrity Ignore these events. They represent a timeout condition that does not cause any system problems or data loss. Smart Array 640x/530x generates errors in system event log Issue Servers Workaround Under extremely heavy I/O conditions the Smart Array 640x/530x driver (cpqcissm) might generate Event ID 9 errors in the system event log. All Integrity Ignore these events, as they do not cause any problems or loss of data. There is no fix at this time. 6402 as internal disk drive controller generates errors Issue Servers Workaround When running the Smart Array 6402 as the internal disk drive controller, intermittent Event ID 9 and Event ID 117 entries might be generated in the Windows Event Log after a reboot. All Integrity Ignore these events, as they do not cause any problems or loss of data. There is no fix at this time. StorageWorks 43xx enclosures might cause errors Issue StorageWorks 43xx enclosures in a dual bus configuration with an Ultra3 Dual Bus I/O Module and a single power supply might report errors and fail the logical volumes when attached to Smart Array Controllers. Port A of the StorageWorks 44xx enclosure might intermittently report that all drives installed 30 Release 6.1 Overview

Section	Page
Release Notes	1
Table of Contents	3
About This Document	7
Typographic Conventions	7
HP Encourages Your Comments	7
1 Release 6.1 Overview	9
What’s New in Windows Solution 6.1?	9
System Configurations	9
Software Requirements	12
Web Browser	12
TCP/IP and SNMP	12
Utility Meter	12
Supported Components	12
Superdome (with sx1000 or sx2000 chipset)	12
rx8640	13
rx8620	14
rx7640	15
rx7620	16
rx6600	16
rx3600	17
rx2660	18
BL860c and BL870c Server Blade	18
Troubleshooting Common Issues	18
Application Development	19
Application hangs when calling the GetThreadContext function	19
Array Configuration Utility (ACU)	19
Verifer.exe causes ACU inaccuracies	19
Array Diagnostic Utility (ADU)	19
Uninstall feature not functional	19
Clustering	19
Cluster nodes unable to see messages	19
Device Drivers	19
Missing driver affects Virtual Machines	19
Drivers missing from Microsoft media	20
Driver roll back causes crash	20
prlntss.sys installation issue	20
Extensible Firmware Interface (EFI) and EFI-based Setup Utility (EBSU)	21
I/O card firmware values display as unknown	21
QLogic HBA firmware and EFI driver revisions display incorrectly	21
EBSU displays incorrect firmware version	21
EBSU changes EFI Boot menu	21
EBSU cannot change MPS settings if EFI password is set	21
EBSU fails when flashing an Emulex 4 Gb HBA	22
ESBU can lose mapping of drives connected to QLogic controllers	22
Express Setup fails when launched from EBSU	22
Fibre Channel	22
Installation causes MSA 1500 driver to be flagged	22
Target LUN and boot controller WWN not visible in a VC environment	22
Support Pack update generates errors	23
Inapplicable errors seen in kit update	23
Redundant entries seen in the Add/Remove Program	23
Emulex HBAs use different driver	23
MSA fails with Storport driver installed	24
LUNs undetected by ACU	24
HBA removal fails	24
HPSUM hangs on MSA 1500 boot	24
Hard Disk Configuration	24
Disk configuration lost after reboot	24
HP c-Class Blade System Infrastructure	25
Onboard Administrator displays wrong CPU	25
HP Smart Update Manager	25
Baseboard Management Controller IPMI device driver not displayed in HP-SUM	25
HPVM	25
Patches required on virtual machine guests	25
Installation	25
Attempting installation from a second DVD drive results in system message	25
Installation from graphics console might require additional steps	26
Hyper-threading might cause installation failure	26
Component time outs cause installation failure	26
Screen is blank at system startup	26
Use of 16 GB option discouraged	26
Maximum Payload Size parameter must be off	26
Use Esc+8 instead of F8 key on headless server	27
Custom Install option disables Remote Desktop	27
prlntss.sys requires Support Pack Installation	27
IP Console Switch use causes screen to blank	28
Management Agents	28
Error event after firmware update	28
Installation over the same version or older version is unsupported	28
Different port number reported by NIC Agents and NCU	28
Network Interface Cards (NICs)	29
Warning message not a cause for concern	29
Power Management	29
PAL_HALT_LIGHT disables idle power state	29
PAL_HALT_LIGHT status not displayed in HP-SUM, VCRM, and SMS	29
Partition Manager	29
C++ Runtime Library error message can be ignored	29
PXE boot on Intel Dual Core Itanium systems	29
Patch required to enable PXE boot	29
SCSI	30
Ultra 320 firmware update fails	30
Event log entry caused by timeout condition	30
Smart Array	30
640x/530x generates errors in system event log	30
6402 as internal disk drive controller generates errors	30
StorageWorks 43xx enclosures might cause errors	30
Configuration utility might be inaccessible	31
Tools menu radio buttons inactive	31
640x/530x might not load during system boot	31
640x/530x do not rebuild the internal HDD	32
640x hot add not supported	32
6400 cannot be hot-replaced during error message display	32
Command causes machine check abort	33
System Management Homepage (SMH)	33
Components flagged with red exclamation mark	33
Some components not shown	33
SMH fails to open	33
Program terminates after error message	34
Version Control	34
Some HP Integrity servers marked as non-compliant by Microsoft System Management Server	34
Baseboard Management Controller IPMI device driver not displayed in VCA	34
VCRM unsupported components	34
VCRM fails to start	35
VCRM updates wrong support pack	35
Inaccurate VGA information displayed	35
Video	35
Video not displayed	35
vKVM and vMedia	36
Tool bar fails to redraw as expected	36
vMedia drive not immediately accessible	36
vKVM session stops updating	36
2 Installing Windows Server 2003	37
Preinstallation Tasks	37
Installation Tasks	37
Reinstallation Tasks	38
Post-Installation Tasks	38
Tips and Tricks	38
3 Product Support	41
Technical Documentation	41
Technical Support	42
Get Windows-specific firmware, drivers, and utilities	42

Match case Limit results 1 per page

Servers

All Integrity

Workaround

To install a device driver from the HP Smart Setup CD:

Download QFE 916860 from the Microsoft Web site.

Extract the

ntkrnlmp.exe

from the QFE package.

Rename the

ntkrnlmp.exe

file to

ntkrnlmp.exe.org

from Remote

installation image path.

Copy the new

ntkrnlmp.exe

to the same directory.

Click

Start > Run

, and enter

cmd

to open the command prompt.

At the command prompt, enter

net stop binlsvc

and

net start

binlsvc

to restart the RIS.

SCSI

Ultra 320 firmware update fails

Issue

If a DVD-RW SCSI device with EBSU media is attached to an HP PCI-X Dual

Channel Ultra 320 SCSI card, the firmware update of this card fails.

Servers

All Integrity

Workaround

Copy the firmware to an EFI partition and flash the card from there.

Event log entry caused by timeout condition

Issue

When running Microsoft Windows Server 2003 on an HP Integrity server with

an embedded U320 SCSI controller as the external disk drive controller,

intermittent Event ID 117 entries might be generated in the Windows Event

Log after rebooting.

Servers

All Integrity

Workaround

Ignore these events. They represent a timeout condition that does not cause any

system problems or data loss.

Smart Array

640x/530x generates errors in system event log

Issue

Under extremely heavy I/O conditions the Smart Array 640x/530x driver

(

cpqcissm

) might generate Event ID 9 errors in the system event log.

Servers

All Integrity

Workaround

Ignore these events, as they do not cause any problems or loss of data. There is

no fix at this time.

6402 as internal disk drive controller generates errors

Issue

When running the Smart Array 6402 as the internal disk drive controller,

intermittent Event ID 9 and Event ID 117 entries might be generated in the

Windows Event Log after a reboot.

Servers

All Integrity

Workaround

Ignore these events, as they do not cause any problems or loss of data. There is

no fix at this time.

StorageWorks 43xx enclosures might cause errors

Issue

StorageWorks 43

enclosures in a dual bus configuration with an Ultra3 Dual

Bus I/O Module and a single power supply might report errors and fail the

logical volumes when attached to Smart Array Controllers. Port A of the

StorageWorks 44

enclosure might intermittently report that all drives installed

Release 6.1 Overview