HP Integrity Superdome SX2000 HP Integrity Servers with Microsoft Windows Serv - Page 35

Servers Workaround • HP Integrity Gigabit Ethernet Dual-Port NIC Driver • OpenSSH Services for HP Systems Insight Manager • HP StorageWorks Fibre Channel Adapter Kit for the QLAxxxx STORPort Driver for Windows Server 2003 on Itanium-based systems • HP StorageWorks FC-HBA Configuration Utilities by QLogic for Windows Server 2003 Itanium-based systems. All Integrity There is no workaround at this time. VCRM fails to start Issue Servers Workaround VCRM fails to start if SMH is uninstalled, the system rebooted, and then SMH is reinstalled. This problem occurs only when the system is rebooted between the SMH install and reinstall. All Integrity Reinstall VCRM after reinstalling SMH. VCRM updates wrong support pack Issue Servers Workaround VCRM uploads the English Support Pack instead of the Japanese Support Pack when used on a Japanese operating system. All Integrity Before uploading the Support Pack on a Japanese operating system, change the browser's language setting to enor en-us, upload the Japanese Support Pack, and then switch the browser's language setting back to Japanese. Inaccurate VGA information displayed Issue Servers Workaround Version Control displays the VGA driver installed version and latest version on HPVM guests, even though VGA is not supported. There is no VGA on HPVM guests, however, the driver shows up in version control. The driver is loaded when Windows incorrectly detects VGA and installs the driver. The foundation agent passes the information to version control, and version control displays the driver installed version, Support Pack version and latest version. HPVM guest Ignore the message, there is no negative impact from the video driver. There is currently no work around. Video Video not displayed Issue Servers Workaround After installing Windows Server 2003 or setting up the system for the first time, there is no video display. All Integrity Follow these steps: 1. Connect remotely to the system and open the device manager. See if the display adapter has started without any problems. 2. If no problems are reported for the display monitor, verify all cables are properly connected. 3. If you are using a KVM or LCD monitor, the resolution, refresh rate, or both might be set too high for the monitor. Verify this is the problem by connecting a CRT monitor. If the CRT monitor works, you must lower either the resolution, refresh rate, or both to use the KVM or LCD monitor. Check the monitor specifications for the maximum settings. Troubleshooting Common Issues 35