HP LaserJet 1020 HP LaserJet 1020 - User Guide - Page 65

Step 4: Is the print quality acceptable?, Step 5: Is the printer communicating with the computer?

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Step 4: Is the print quality acceptable? Yes If the print quality is acceptable, go to Step 5: Is the printer communicating with the computer? on page 55 No If the print quality is poor, see Improving print quality on page 63. Verify that the print settings are correct for the media you are using. See Choosing paper and other media on page 22 for information on adjusting the settings for various types of media. If you are unable to resolve the problem, Contact HP support on page 55. Step 5: Is the printer communicating with the computer? Try printing a document from a software application. Yes If the document prints, go to Step 6: Does the printed page look like you expected? on page 55 No If the document does not print, see Printer software problems on page 62. If you are unable to resolve the problem, Contact HP support on page 55. Step 6: Does the printed page look like you expected? Yes The problem should be resolved. If it is not resolved, Contact HP support on page 55. No See Printed page is different than what appeared on screen on page 60. If you are unable to resolve the problem, Contact HP support on page 55. Contact HP support ● In the United States, see http://www.hp.com/support/lj1020/ for the HP LaserJet 1020 printer. ● In other locations, see http://www.hp.com. ENWW Finding the solution 55

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Step 4: Is the print quality acceptable?
Yes
If the print quality is acceptable, go to
Step 5: Is the printer
communicating with the computer?
on page
55
No
If the print quality is poor, see
Improving print quality
on page
63
.
Verify that the print settings are correct for the media you are
using. See
Choosing paper and other media
on page
22
for
information on adjusting the settings for various types of
media.
If you are unable to resolve the problem,
Contact HP support
on page
55
.
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes
If the document prints, go to
Step 6: Does the printed page look
like you expected?
on page
55
No
If the document does not print, see
Printer software problems
on page
62
.
If you are unable to resolve the problem,
Contact HP support
on page
55
.
Step 6: Does the printed page look like you expected?
Yes
The problem should be resolved. If it is not resolved,
Contact
HP support
on page
55
.
No
See
Printed page is different than what appeared on screen
on page
60
.
If you are unable to resolve the problem,
Contact HP support
on page
55
.
Contact HP support
●
In the United States, see
support/lj1020/
for the HP LaserJet 1020 printer.
●
In other locations, see
.
ENWW
Finding the solution
55