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HP LaserJet 1020 HP LaserJet 1020 - User Guide - Page 72

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Printer software problems Table 4-3 Printer software problems Problem Solution A printer driver for the HP LaserJet 1020 printer is not visible ● in the Printer folder. ● Restart the computer. Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on. An error message was displayed during the software installation. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. ● Try plugging the USB cable into a different USB port on the computer. ● If you are trying to print to a shared printer, in the Windows task bar, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard. ● Restart the computer. ● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on. The printer is in Ready mode, but nothing prints. NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable. ● Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software. ● If necessary, run the Disk Defragmenter, and reinstall the printer software. ● Restart the computer. ● Verify that all of the cables are properly seated and within specifications. This includes the USB and power cables. Try a new cable. ● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on. NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable. Return to Finding the solution on page 54. 62 Chapter 4 Problem solving ENWW

Section	Page
Printer basics	11
Quick access to more information	12
Web links for drivers, software, and support	12
HP LaserJet 1020 printer	12
User guide links	12
Where to look for more information	12
Printer configuration	13
HP LaserJet 1020 printer	13
Walkaround	14
Printer control panel	15
Media paths	16
Priority feed slot	16
Main input tray	16
Output bin	16
Printer connections	17
Connecting the USB cable	17
Printer software	18
Supported operating systems	18
Printer software for Windows computers	18
To install printer software for all other operating systems	18
Printer drivers	18
Printer properties (driver)	18
Printer properties online help	19
Print setting priorities	19
Printer information page	19
Printer information page	20
Printer Test page	20
Printer media considerations	21
Supported media sizes	21
Printing tasks	23
Manual feed	24
Canceling a print job	25
Understanding print quality settings	26
Optimizing print quality for media types	27
Guidelines for using media	28
Paper	28
Labels	28
Label construction	29
Transparencies	29
Envelopes	29
Envelope construction	29
Envelopes with double-side seams	29
Envelopes with adhesive strips or flaps	30
Envelope storage	30
Cardstock and heavy media	30
Cardstock construction	30
Cardstock guidelines	31
Letterhead and preprinted forms	31
Choosing paper and other media	32
HP media	32
Media to avoid	32
Media that might damage the printer	32
Loading media into the input trays	34
Priority feed slot	34
150-sheet main input tray	34
Printing an envelope	35
Printing multiple envelopes	37
Printing on transparencies or labels	39
Printing on letterhead and preprinted forms	40
Printing on custom-size media and cardstock	41
Printing on both sides of the paper (manual two-sided printing)	42
Printing multiple pages on a single sheet of paper (N-up printing)	44
Printing booklets	45
Printing watermarks	47
Maintenance	49
Cleaning the printer	50
Cleaning the print cartridge area	50
Cleaning the printer media path	51
Changing the pickup roller	53
Cleaning the pickup roller	56
Changing the printer separation pad	57
Redistributing toner	59
Changing the print cartridge	61
Problem solving	63
Finding the solution	64
Step 1: Is the printer set up correctly?	64
Step 2: Is the Ready light on?	64
Step 3: Can you print a Printer Test page?	64
Step 4: Is the print quality acceptable?	65
Step 5: Is the printer communicating with the computer?	65
Step 6: Does the printed page look like you expected?	65
Contact HP support	65
Status light patterns	66
Paper handling problems	68
Media jam	68
Print is skewed (crooked)	68
More than one sheet of media feeds through the printer at one time	68
Printer does not pull media from the media input tray	68
Printer curled the media	69
Print job is extremely slow	69
Printed page is different than what appeared on screen	70
Garbled, incorrect, or incomplete text	70
Missing graphics or text, or blank pages	70
Page format is different than on another printer	71
Graphics quality	71
Printer software problems	72
Improving print quality	73
Light or faded print	73
Toner specks	73
Dropouts	73
Vertical lines	74
Gray background	74
Toner smear	74
Loose toner	75
Vertical repetitive defects	75
Misformed characters	75
Page skew	76
Curl or wave	76
Wrinkles or creases	76
Toner scatter outline	77
Water droplets on bottom edge	77
Clearing jams	78
Typical media jam locations	78
Removing a jammed page	78
Printer specifications	81
Environmental specifications	82
Power consumption, electrical specifications, and acoustic emissions	83
Physical specifications	84
Printer capacities and ratings	85
Memory specifications	86
Regulatory information	87
FCC compliance	88
Declaration of Conformity statement	89
Regulatory statements	90
Laser safety	90
Canadian DOC regulations	90
EMC statement (Korea)	90
Laser statement for Finland	90
Substances Table (China)	91
Environmental product stewardship program	92
Protecting the environment	92
Ozone production	92
Power consumption	92
Toner consumption	92
Paper use	92
Plastics	92
HP LaserJet print supplies	92
Return and recycling instructions	93
United States and Puerto Rico	93
Multiple returns (more than one cartridge)	93
Single returns	93
Shipping	93
Residents of Alaska and Hawaii	93
Non-U.S. returns	94
Paper	94
Material restrictions	94
Disposal of waste equipment by users in private households in the European Union	94
Chemical substances	94
Material Safety Data Sheet (MSDS)	94
For more information	94
Material safety data sheet	96
Warranty and licensing	97
Hewlett-Packard limited warranty statement	98
Hewlett-Packard software license agreement	99
Print cartridge limited warranty	100
HP parts and accessories	101
Ordering supplies	102
Using HP print cartridges	103
HP policy on non-HP print cartridges	103
Storing print cartridges	103
Print cartridge life expectancy	103
Saving toner	103
Service and support	105
Availability of support and service	106
Customer self-repair warranty service	106
Guidelines for repacking the printer	107
How to contact HP	108

Match case Limit results 1 per page

Printer software problems

Table 4-3

Printer software problems

Problem

Solution

A printer driver for the HP LaserJet 1020 printer is not visible

in the

Printer

folder.

●

Restart the computer.

●

Reinstall the printer software. In the Windows task bar,

click

Start

, select

Programs

, select

HP LaserJet 1020 series

, and click

Uninstall

HP LaserJet 1020 series

. Turn the printer off. Install the

printer software from the CD. Turn the printer back on.

NOTE:

Close any applications that are running. To

close an application that has an icon in the system tray,

right-click the icon, and select

Disable

●

Try plugging the USB cable into a different USB port on

the computer.

●

If you are trying to print to a shared printer, in the Windows

task bar, click

Start

, select

Settings

, and select

Printers

. Double-click the Add Printer icon. Follow the

instructions in the Add Printer Wizard.

An error message was displayed during the software

installation.

●

Restart the computer.

●

Reinstall the printer software. In the Windows task bar,

click

Start

, select

Programs

, select

HP LaserJet 1020 series

, and click

Uninstall

HP LaserJet 1020 series

. Turn the printer off. Install the

printer software from the CD. Turn the printer back on.

NOTE:

Close any applications that are running. To

close an application that has an icon in the task bar, right-

click the icon, and select

Disable

●

Check the amount of free space on the drive where you

are installing the printer software. If necessary, free up as

much space as you can, and reinstall the printer software.

●

If necessary, run the Disk Defragmenter, and reinstall the

printer software.

The printer is in Ready mode, but nothing prints.

●

Restart the computer.

●

Verify that all of the cables are properly seated and within

specifications. This includes the USB and power cables.

Try a new cable.

●

Reinstall the printer software. In the Windows task bar,

click

Start

, select

Programs

, select

HP LaserJet 1020 series

, and click

Uninstall

HP LaserJet 1020 series

. Turn the printer off. Install the

printer software from the CD. Turn the printer back on.

NOTE:

Close any applications that are running. To

close an application that has an icon in the task bar, right-

click the icon, and select

Disable

Return to

Finding the solution

on page

Chapter 4

Problem solving

ENWW