HP LaserJet 1020 HP LaserJet 1020 - User Guide - Page 7

4 Problem solving ...53 Finding the solution ...54 Step 1: Is the printer set up correctly 54 Step 2: Is the Ready light on 54 Step 3: Can you print a Printer Test page 54 Step 4: Is the print quality acceptable 55 Step 5: Is the printer communicating with the computer 55 Step 6: Does the printed page look like you expected 55 Contact HP support ...55 Status light patterns ...56 Paper handling problems ...58 Media jam ...58 Print is skewed (crooked 58 More than one sheet of media feeds through the printer at one time 58 Printer does not pull media from the media input tray 58 Printer curled the media ...59 Print job is extremely slow 59 Printed page is different than what appeared on screen 60 Garbled, incorrect, or incomplete text 60 Missing graphics or text, or blank pages 60 Page format is different than on another printer 61 Graphics quality ...61 Printer software problems ...62 Improving print quality ...63 Light or faded print ...63 Toner specks ...63 Dropouts ...63 Vertical lines ...64 Gray background ...64 Toner smear ...64 Loose toner ...65 Vertical repetitive defects 65 Misformed characters ...65 Page skew ...66 Curl or wave ...66 Wrinkles or creases ...66 Toner scatter outline ...67 Water droplets on bottom edge 67 Clearing jams ...68 Typical media jam locations 68 Removing a jammed page 68 ENWW v