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HP LaserJet 1020 HP LaserJet 1020 - User Guide - Page 68

Paper handling problems, Media jam, Print is skewed (crooked)

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Paper handling problems Choose the item that best describes the problem: ● Media jam on page 58 ● Print is skewed (crooked) on page 58 ● More than one sheet of media feeds through the printer at one time on page 58 ● Printer does not pull media from the media input tray on page 58 ● Printer curled the media on page 59 ● Print job is extremely slow on page 59 Media jam ● See Clearing jams on page 68 for more information. ● Make sure that you are printing with media that meets specifications. See Printer media considerations on page 11 for more information. ● Do not print on used paper. ● Make sure that you are printing with media that is not wrinkled, folded, or damaged. ● Make sure that the printer is clean. See Cleaning the printer on page 40 for more information. Print is skewed (crooked) A small amount of skew is normal and might become obvious when using preprinted forms. ● See Page skew on page 66 for more information. ● Adjust the media guides to the width and length of the media that you are using and try reprinting. See Media paths on page 6 or Loading media into the input trays on page 24 for more information. More than one sheet of media feeds through the printer at one time ● The media input tray might be too full. See Loading media into the input trays on page 24 for more information. ● Make sure that the media is not wrinkled, folded, or damaged. ● Try paper from a new ream. Do not fan the paper before loading it into the input tray. ● The printer separation pad might be worn. See Changing the printer separation pad on page 47 for more information. Printer does not pull media from the media input tray ● Make sure that the printer is not in manual feed mode. ● Make sure that the media guides are adjusted properly. ● The pickup roller might be dirty or damaged. See Cleaning the pickup roller on page 46 or Changing the pickup roller on page 43 for instructions. 58 Chapter 4 Problem solving ENWW

Section	Page
Printer basics	11
Quick access to more information	12
Web links for drivers, software, and support	12
HP LaserJet 1020 printer	12
User guide links	12
Where to look for more information	12
Printer configuration	13
HP LaserJet 1020 printer	13
Walkaround	14
Printer control panel	15
Media paths	16
Priority feed slot	16
Main input tray	16
Output bin	16
Printer connections	17
Connecting the USB cable	17
Printer software	18
Supported operating systems	18
Printer software for Windows computers	18
To install printer software for all other operating systems	18
Printer drivers	18
Printer properties (driver)	18
Printer properties online help	19
Print setting priorities	19
Printer information page	19
Printer information page	20
Printer Test page	20
Printer media considerations	21
Supported media sizes	21
Printing tasks	23
Manual feed	24
Canceling a print job	25
Understanding print quality settings	26
Optimizing print quality for media types	27
Guidelines for using media	28
Paper	28
Labels	28
Label construction	29
Transparencies	29
Envelopes	29
Envelope construction	29
Envelopes with double-side seams	29
Envelopes with adhesive strips or flaps	30
Envelope storage	30
Cardstock and heavy media	30
Cardstock construction	30
Cardstock guidelines	31
Letterhead and preprinted forms	31
Choosing paper and other media	32
HP media	32
Media to avoid	32
Media that might damage the printer	32
Loading media into the input trays	34
Priority feed slot	34
150-sheet main input tray	34
Printing an envelope	35
Printing multiple envelopes	37
Printing on transparencies or labels	39
Printing on letterhead and preprinted forms	40
Printing on custom-size media and cardstock	41
Printing on both sides of the paper (manual two-sided printing)	42
Printing multiple pages on a single sheet of paper (N-up printing)	44
Printing booklets	45
Printing watermarks	47
Maintenance	49
Cleaning the printer	50
Cleaning the print cartridge area	50
Cleaning the printer media path	51
Changing the pickup roller	53
Cleaning the pickup roller	56
Changing the printer separation pad	57
Redistributing toner	59
Changing the print cartridge	61
Problem solving	63
Finding the solution	64
Step 1: Is the printer set up correctly?	64
Step 2: Is the Ready light on?	64
Step 3: Can you print a Printer Test page?	64
Step 4: Is the print quality acceptable?	65
Step 5: Is the printer communicating with the computer?	65
Step 6: Does the printed page look like you expected?	65
Contact HP support	65
Status light patterns	66
Paper handling problems	68
Media jam	68
Print is skewed (crooked)	68
More than one sheet of media feeds through the printer at one time	68
Printer does not pull media from the media input tray	68
Printer curled the media	69
Print job is extremely slow	69
Printed page is different than what appeared on screen	70
Garbled, incorrect, or incomplete text	70
Missing graphics or text, or blank pages	70
Page format is different than on another printer	71
Graphics quality	71
Printer software problems	72
Improving print quality	73
Light or faded print	73
Toner specks	73
Dropouts	73
Vertical lines	74
Gray background	74
Toner smear	74
Loose toner	75
Vertical repetitive defects	75
Misformed characters	75
Page skew	76
Curl or wave	76
Wrinkles or creases	76
Toner scatter outline	77
Water droplets on bottom edge	77
Clearing jams	78
Typical media jam locations	78
Removing a jammed page	78
Printer specifications	81
Environmental specifications	82
Power consumption, electrical specifications, and acoustic emissions	83
Physical specifications	84
Printer capacities and ratings	85
Memory specifications	86
Regulatory information	87
FCC compliance	88
Declaration of Conformity statement	89
Regulatory statements	90
Laser safety	90
Canadian DOC regulations	90
EMC statement (Korea)	90
Laser statement for Finland	90
Substances Table (China)	91
Environmental product stewardship program	92
Protecting the environment	92
Ozone production	92
Power consumption	92
Toner consumption	92
Paper use	92
Plastics	92
HP LaserJet print supplies	92
Return and recycling instructions	93
United States and Puerto Rico	93
Multiple returns (more than one cartridge)	93
Single returns	93
Shipping	93
Residents of Alaska and Hawaii	93
Non-U.S. returns	94
Paper	94
Material restrictions	94
Disposal of waste equipment by users in private households in the European Union	94
Chemical substances	94
Material Safety Data Sheet (MSDS)	94
For more information	94
Material safety data sheet	96
Warranty and licensing	97
Hewlett-Packard limited warranty statement	98
Hewlett-Packard software license agreement	99
Print cartridge limited warranty	100
HP parts and accessories	101
Ordering supplies	102
Using HP print cartridges	103
HP policy on non-HP print cartridges	103
Storing print cartridges	103
Print cartridge life expectancy	103
Saving toner	103
Service and support	105
Availability of support and service	106
Customer self-repair warranty service	106
Guidelines for repacking the printer	107
How to contact HP	108

Match case Limit results 1 per page

Paper handling problems

Choose the item that best describes the problem:

●

Media jam

on page

●

Print is skewed (crooked)

on page

●

More than one sheet of media feeds through the printer at one time

on page

●

Printer does not pull media from the media input tray

on page

●

Printer curled the media

on page

●

Print job is extremely slow

on page

Media jam

●

See

Clearing jams

on page

for more information.

●

Make sure that you are printing with media that meets specifications. See

Printer media

considerations

on page

for more information.

●

Do not print on used paper.

●

Make sure that you are printing with media that is not wrinkled, folded, or damaged.

●

Make sure that the printer is clean. See

Cleaning the printer

on page

for more information.

Print is skewed (crooked)

A small amount of skew is normal and might become obvious when using preprinted forms.

●

See

Page skew

on page

for more information.

●

Adjust the media guides to the width and length of the media that you are using and try reprinting.

See

Media paths

on page

Loading media into the input trays

on page

for more information.

More than one sheet of media feeds through the printer at one time

●

The media input tray might be too full. See

Loading media into the input trays

on page

for more

information.

●

Make sure that the media is not wrinkled, folded, or damaged.

●

Try paper from a new ream. Do not fan the paper before loading it into the input tray.

●

The printer separation pad might be worn. See

Changing the printer separation pad

on page

for more information.

Printer does not pull media from the media input tray

●

Make sure that the printer is not in manual feed mode.

●

Make sure that the media guides are adjusted properly.

●

The pickup roller might be dirty or damaged. See

Cleaning the pickup roller

on page

Changing

the pickup roller

on page

for instructions.

Chapter 4

Problem solving

ENWW