HP LaserJet 9000 HP LaserJet 9000mfp and 9000Lmfp - User Guide
HP LaserJet 9000 Manual
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- HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 1
1 hp LaserJet 9000mfp hp LaserJet 9000Lmfp use Use of this electronic document indicates that you accept the Copyright and License terms. Copyright Hewlett-Packard Company 2002. - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 2
electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this use guide. The information contained in this document is subject to change without a registered trademark of The Open Group. ENERGY STAR® is a U.S. registered service mark of the U.S. EPA. - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 3
3 Contents 1 The basics Features and benefits of the product 10 Helpful software for increased flexibility 14 Windows software 14 Macintosh software 14 Drivers 16 Software for Windows 18 Software for Macintosh computers 19 Help system 20 "What is this?" Help 20 "Show me how" Help 20 2 The - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 4
30 Introduction to digital sending 30 Sending documents 31 Using the address book 34 More information 35 4 Walk-up copying Basic copying instructions 37 Copying using the default settings (one-touch copying 37 Copying using user-defined settings 38 Copying using the scanner glass 40 Copying - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 5
full-bleed paper 62 Using features in the driver 63 Different first page 64 Blank back page Tray 1 when the loaded paper is requested 66 Manually feeding paper from Tray 1 66 Printing by type Deleting a held job 78 Printing with the optional HP Fast InfraRed (FIR) Receiver 79 Setting up to - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 6
89 Managing the print cartridge 90 Non-HP print cartridge 90 Print cartridge authentication 90 Print cartridge storage 90 Checking the toner level 91 Print cartridge conditions 92 Print cartridge is low 92 Print cartridge is out 92 7 Problem solving Clearing jams 95 Clearing jams from - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 7
7 Usage page 172 PCL or PS font list 173 File directory page 174 Jetdirect page 175 Event log page 176 Printing a paper path test 177 A Specifications B Control panel menus Retrieve job menu 187 Information menu 188 Paper handling menu 189 Configure device menu 191 Originals submenu 191 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 8
LDAP addressing settings 248 Preferences settings 249 Finding the IP address of the SMTP and LDAP servers 250 Using control panel menus 251 HP Disk Management Utility 252 Software for networks 253 HP Web JetAdmin software 253 HP Jetdirect Printer Installer for UNIX 253 Diagnostics menu 254 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 9
1 The basics 9 1 The basics Congratulations on your purchase of the HP LaserJet 9000mfp/HP LaserJet 9000Lmfp (multifunction peripheral). If you have not done so, see the start guide provided with the product for setup instructions. Now that the product is set up and ready to use, take a few - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 10
basics 10 Features and benefits of the product The HP LaserJet 9000mfp/HP LaserJet 9000Lmfp is designed to be shared by a workgroup supplies-status page with toner gauge, page count, and information about paper sizes used z no-shake cartridge design z authentic HP print cartridge detection z - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 11
bin): Holds up to 3000 sheets of paper. The output bins are part of the output devices. 3000-sheet stapler/stacker: Provides multiposition stapling bin): Holds up to 3000 sheets of paper. The output bins are part of the output devices. Multifunction finisher: Provides 1000 sheets of stacking - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 12
ability to upgrade the product firmware. To download the latest firmware, go to www.hp.com/go/lj9000_firmware and follow the instructions on the screen. To easily send firmware updates to multiple printers, use the HP Web JetAdmin software (go to www.hp.com/go/webjetadmin). Features and benefits of - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 13
product, or www.hp.com/support/lj9000 for the addresses of the HP website. Macintosh users Use the HP LaserJet Utility to download fonts and files. See "HP LaserJet Utility (Macintosh)" on page 19 or the HP LaserJet Utility Guide online Help included with your HP LaserJet Utility software for more - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 14
Drivers Macintosh software System Administrator z HP Common Installer z HP Disk Image Utility z HP Common Drivers Macintosh Client Client z HP Common Installer z HP Common Drivers Client z PPDs/PDEs z HP LaserJet Utility* z Fonts* z Help Files* (English only) * These products are not supported - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 15
have access to the Internet, see the introduce guide that came on the CD to obtain the most recent software. Included with the product is a CD containing the HP LaserJet Printing System. On the CD are software components, documentation, and drivers that benefit users and system administrators. See - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 16
memory module (DIMM) support. z Use the PS driver for compatibility with PostScript Level 3 needs. The product automatically switches between PS and PCL printer languages. For the Macintosh, use the Apple LaserWriter 8.6 or later printer driver, which is a PS driver. Helpful software for increased - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 17
can obtain the following additional drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or support provider. See www.hp.com/support/lj9000 for more information. z OS/2 PCL5e and PCL 6 printer driver z OS/2 PS2 printer driver z AutoCAD If the required - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 18
system, the system software guides you through the installation process supported host systems, visit HP Customer Care Online at www.hp.com/go/webjetadmin. To gain access to the Windows driver To configure the driver , and then click Printers. Right-click the appropriate printer icon, and choose - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 19
8.6 printer driver, gain access to the printer features and allow the computer to communicate with the product. An installation program for the PPDs and other software is provided on the CD. Use the Apple LaserWriter 8.6 Driver that comes with the computer. Use PDEs for OS X. HP LaserJet Utility - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 20
topic. 3 Touch OK. Show me how also appears on a What is this? pop-up dialog box if the item you chose is a function that includes instructions. For example, if you touch What is this? Help, and then touch Enhance, you see a Show me how button in the pop-up dialog box - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 21
2 The control panel 21 2 The control panel Overview The product control panel has a unique touch-screen graphical display that offers an integrated approach to copying, digital sending, and printing. The control panel provides you with all the features you expect from a standard photocopier as - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 22
2 The control panel 22 Control panel layout The control panel includes a touch screen graphical display, three job-control buttons, a numeric keypad, and three light-emitting diode (LED) indicator lights. Touch-screen graphical display Numeric keypad Ready light Data light Attention light - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 23
2 The control panel 23 Control panel features Features/Keys Status bar Menu Help Original Copy Send Options Reduce/Enlarge Function Displays current device status, number of copies, menu and Help options. Provides access to settings such as paper handling and device configuration. Provides - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 24
2 The control panel Control panel navigation You navigate through the control panel using the touch-screen graphical display. Status message Menu Help Ready 24 Number of copies selected Status bar Status bar The status bar is located at the top of the default touch-screen graphical display. The - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 25
2 The control panel 25 Cancel button Each lower-level screen (any screen below the main screen) on the touch screen displays a Cancel button. Touching the Cancel button negates any changes you made, and takes you back to the previous screen. OK button Each lower-level screen on the touch screen - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 26
2 The control panel 26 Control panel default touch screen The touch screen of the graphical display is divided into four sections: original, copy, image modification, and the Send Options button: Original section Image modification section Copy section Send Options button Page orientation - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 27
to you. The e-mail function is standard on the product. Fax, folders, presets, and authentication are available only to customers who purchase the HP Digital Sender Module software. The send options section overlays the copy and Image modification sections of the graphical display, but the original - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 28
2 The control panel 28 Interpreting control panel lights The control panel contains three indicator lights: z Ready z Data z Attention Light Ready Data Attention Off On Blinking Off On Blinking Off On Blinking Indication The product is offline or has an error. The product is ready to print. The - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 29
. To use digital sending, the product must be connected to a local area network (LAN). The product connects directly to your LAN (see the start guide for more information about connecting to a LAN). The product cannot copy or print in color, but it can scan and send color images. This chapter - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 30
in various programs to meet their specific needs. Documents arrive in near-original quality, and then can be printed, stored, or forwarded. The HP Digital Sender Module software offers the additional benefits of sending to a fax machine, authenticating the user for security purposes, and scanning to - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 31
an Adobe® Acrobat® viewer to view the e-mail attachment) Note Sending letter-size originals using the scanner glass or ADF Use the following instructions to scan and send letter-size originals using the product default settings. 1 Place the document face down on the scanner glass. On the touch - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 32
3 Digital sending 32 Note Changing the settings Before you send a document, you can change the following settings: z Scan Preferences: Select Black and White or Color. z File Type: Select PDF, TIFF, MTIFF, or JPG. Files can be transmitted to an e-mail address in any of these file formats: PDF: - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 33
3 Digital sending 33 8 Touch Subject: and then type the subject of your e-mail. 9 Touch OK. 10 Press START. Using the auto-complete function When you enter the To, CC, or From screens in the Send to E-mail feature, the auto-complete function is invoked. As you type the required address or name at - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 34
, if necessary. You can check the list of recipients by touching the down arrow in the To: text line. 11 Touch OK. 12 Follow the instructions on the status bar of the graphical display. Using the address book - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 35
3 Digital sending 35 More information For information about finding the IP addresses of the SMTP and LDAP servers, and about configuring the product for digital sending, see "Digital sending configuration applet" on page 248. More information - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 36
information about how to make black and white copies and how to change copy settings.The topics in this section include: z Basic copying instructions z Selecting the output bin z Altering the image It is helpful to review the chapter about basic control-panel operation before using the product - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 37
4 Walk-up copying 37 Basic copying instructions This section provides the basic instructions for copying. The paper size is automatically detected when the document is placed on the scanner Place the document face down on the scanner glass or in the ADF. 2 Press START. Basic copying instructions - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 38
the image modification section of the graphical display. 7 Touch Copy Settings to view your options. You can choose Basic options or Advanced options. Basic copying instructions - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 39
the graphical display shows a representative image of the copy. 11 Using the numeric keypad, select the number of copies, and then press START. Basic copying instructions - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 40
, photographs, or old or worn documents. The scanner glass is also used to copy books, magazines, and manuals. 1 Place the document face down on the scanner glass. 2 Make any image modifications, and choose any copy the right page, and three times to cancel page skipping. Basic copying instructions - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 41
the Job Name. 6 Type the PIN, if required. 7 Touch OK. See "Printing a stored job" on page 72 for information on printing a stored job. Basic copying instructions - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 42
top bin on the stacker or stapler/stacker. This bin holds up to 125 sheets of paper in face-up order as they exit the printer. A sensor causes the product to stop when the bin is full. Product operation continues when you empty or reduce the amount of paper in the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 43
4 Walk-up copying 43 Selecting an output location You can select an output location at the control panel. To select an output location from the control panel On the touch screen of the graphical display: 1 Touch the Copy Settings box. 2 Touch Advanced. 3 Touch Bin 1 or Bin 2 in the Output Bin box. - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 44
4 Walk-up copying 44 Altering the image You can modify and preview your original image before it is sent. The product features the following image modification functions on the main touch screen: z Reduce/Enlarge z Contrast Control z Enhance Touching RESET will return all current settings to their - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 45
4 Walk-up copying 45 Sharpness The Sharpness Control specifies the sharpness setting that the scanner uses when the product scans your original. Sharpness enhances the edges of the original so that faint or fine text and graphics are reproduced more sharply. Adjust the amount of sharpness by - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 46
Printing This section presents printing tasks, such as: z Orienting media z Basic printing instructions z Selecting the output bin z Printing envelopes z Printing special paper z Using features in the driver z Different first page z Blank back page z Customizing Tray 1 operation z Printing by type - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 47
the media will be duplexed (printed on both sides). Type of media Tray Duplexed Orient media like this Letter or A4, including 1 No letterhead (weights up to 216 g/m2) (58 lb bond) Long edge toward feed direction; side to be printed facing up. Letter or A4, including 1 Yes letterhead - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 48
4 Duplexed No 48 Orient media like this Long edge toward feed direction; side to be printed facing down. Letter or A4, including 2, 3, or 4 Yes letterhead (weights up to 199 g/m2) (53 lb bond) Long edge toward feed direction; first side to be printed facing up. Orienting media - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 49
5 Printing Type of media Other standard sizes and custom sizes (weights up to 216 g/m2) (58 lb bond) Tray 1 than 312 mm, feed short edge, top of page, first. Other standard sizes and 1 Yes custom sizes (weights up to 216 g/m2) (58 lb bond) Long edge (up to 312 mm) toward feed direction; - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 50
5 Printing Type of media Other standard sizes and custom sizes (weights up to 199 g/m2) (53 lb bond) Tray 2, feed short edge, top of page, first. Other standard sizes and 2, 3, or 4 Yes custom sizes (weights up to 199 g/m2) (53 lb bond) Long edge (up to 297 mm) toward feed direction; first - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 51
1 Duplexed No 51 Orient media like this Long edge with holes toward feed direction; side to be printed facing up. Prepunched Letter or A4 1 Yes (weights up to 216 g/m2) (58 lb bond) Long edge without holes toward feed direction; first side to be printed facing down. Orienting media - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 52
5 Printing Prepunched Letter or A4 2, 3, or 4 No (weights up to 199 g/m2) (53 lb bond) 52 Long edge with holes toward feed direction; side to be printed facing down. Prepunched Letter or A4 2, 3, or 4 Yes (weights up to 199 g/m2) (53 lb bond) Long edge without holes toward feed direction - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 53
5 Printing Type of media Labels, Letter, A4 size sheets, or transparencies Tray Tray 1 only Duplexed No (Never duplex) 53 Orient media like this Long edge toward feed direction; side to be printed facing up. Type of media Envelopes Tray Tray 1 only Duplexed No (Never duplex) Orient media - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 54
not available in the program or driver, you must set it at the product control panel. To print 1 Make sure paper is loaded in the product. See the introduce guide on the product CD, or at www.hp.com/support/lj9000 and "Orienting media" on page 47 for instructions. 2 If you loaded a custom size media - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 55
. Or, you can select an output accessory, such as the stacker or stapler/stacker. 10 Select the Print command to print the job. Basic printing instructions - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 56
driver. (Where and how you make selections depends on your program or driver.) If you cannot select an output location from the program or driver guide on the product CD, or go to www.hp.com/support/ Tray 1" on page 57. 2 Move the fuser levers. See "To change the fuser levers" on page 58. 3 Send the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 57
up, and the postage end toward the product. Slide the envelopes into the product as far as they will go without forcing them. 3 Adjust the guides to touch the envelope stack without bending the envelopes. Make sure the envelopes fit under the tabs on the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 58
5 Printing 58 To change the fuser levers 1 Move the output device from the product to gain access to the left HOT. 3 Locate and lift up the two blue "T" shaped levers. 4 Return the fuser levers to the down position after printing an envelope. 2 5 Close the left door. 4 5 Printing envelopes - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 59
Tray 1. 2 In your program or in the driver, specify Tray 1 or Automatic. Or, select the paper source. 3 Set the appropriate envelope size and type. For envelope specifications, see the introduce guide on the product CD, or go to www.hp.com/support/lj9000. 4 If your program does not automatically - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 60
labels from Tray 1. z Use only labels recommended for laser printers. Make sure the labels meet the correct specifications. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) CAUTION Failure to follow these instructions can damage the product. Printing special paper - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 61
for the product. z Use only transparencies recommended for use in laser printers. z Use the standard output bin for transparencies. CAUTION Do not from Tray 1. For paper specifications, see the introduce guide on the product CD, or go to www.hp.com/support/lj9000. z If you are printing from Tray 1, - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 62
5 Printing 62 z If you are printing from Tray 4, the edge of the paper feeding into the product must be at least 182 mm (7.2 inches) wide to allow rollers inside the product to grab the paper, and a maximum of 297 mm (11.7 inches). Measuring from the leading edge to the trailing edge of the paper, - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 63
features Look for Quick Sets, Scale to Fit (any page size to any page size), and Booklet Printing options in the Windows driver, or see the driver help for more information. Printing watermarks A watermark is a notice, such as "Top Secret," printed in the background of each page in a document. Check - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 64
first page To print a different first page Follow these instructions for printing a first page that is different from other pages in the print job. 1 1 For Windows, select "Use different paper for first page" in your driver. Choose Tray 1 (or manual feed) for the first page and one of the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 65
, select Use different paper for first page in the Paper tab of your driver, and then choose Back Page. You can then select the paper source you one page on a single sheet of paper. This feature is available in some drivers and provides a cost-effective way to print draft pages. To print more than - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 66
for a list of standard sizes. Choose a size, then touch OK. For a custom size, choose Tray 1 Custom, and type the dimensions of the custom-size media. Manually feeding paper from Tray 1 The manual feed feature is another way of printing special paper from Tray 1, such as envelopes or letterhead. If - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 67
of paper. For supported types of paper, see the introduce guide on the product CD , or go to w w w. h p. c o m / s u p p o r t / l j 9 0 0 0 . Note The type and size settings can also be configured from the HP Web JetAdmin software for networked products. See the driver - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 68
and software application override control panel settings. (Software application settings generally override driver settings.) 1 Load and adjust the trays. (See the introduce guide on the product CD, or at www.hp.com/support/lj9000.) 2 On the touch screen of the graphical display, touch Menu, then - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 69
jobs, Stored jobs, QuickCopy jobs, and Proof and hold jobs. Follow the instructions below to gain access to the job retention features at the computer. Then, In newer drivers: Select Job Retention from the pull-down menu in the print dialog box. In older drivers, select Printer Specific Options. - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 70
not printed until that user releases it using a 4-digit personal identification number (PIN) through the product control panel. The user specifies the PIN in the driver, and the PIN is sent to the product as part of the print job. To create private jobs To specify that a job is private from the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 71
5 Printing 71 Deleting a private job A private job is automatically deleted from the product hard disk accessory after the user releases it for printing. If you want to delete the job without printing it, use this procedure. To delete private jobs 1 Touch Menu. 2 Touch Retrieve Job. 3 Scroll to - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 72
through the product control panel. For example, a user might want to download a personnel form, calendar, time sheet, or accounting form that other to heavy use of this feature, HP recommends installing an optional hard disk. To create stored jobs In the driver, select the Stored Job option and - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 73
5 Printing 73 Deleting a stored job Jobs stored on the product hard disk accessory can be deleted from the control panel. To delete a stored job 1 Touch Menu. 2 Touch to Retrieve Job. 3 Touch User Name to see a list of jobs. 4 Scroll to your job, and then touch OK. 5 Scroll to Delete, and then - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 74
job can be printed later. This feature can be turned off from the driver. The default number of different QuickCopy jobs that can be stored on the needed, select the Stored Job option instead of the QuickCopy option. In the driver, select the QuickCopy option and type a user name and a job name. - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 75
5 Printing 75 Printing additional copies of QuickCopy jobs This section describes how to print additional copies of a job stored on the product hard disk accessory from the control panel. To print more copies of a QuickCopy job 1 Touch Menu. 2 Touch Retrieve Job. 3 Touch User Name to see a list of - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 76
automatically delete other stored QuickCopy jobs, starting with the oldest job. Note Stored QuickCopy jobs can be deleted from the control panel or from HP Web JetAdmin. To delete a QuickCopy job 1 Touch Menu. 2 Touch Retrieve Job. 3 Touch USER NAME to see a list of jobs. 4 Scroll to your job - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 77
permanently store the job and prevent the product from deleting it when space is needed for something else, select the Stored Job option in the driver. To create a proof and hold job CAUTION If the product needs additional space to store newer proof and hold jobs, the product will delete other - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 78
5 Printing 78 Deleting a held job When a user sends a proof and hold job, the product automatically deletes that user's previous proof and hold job. If there is not a proof and hold job already for that job name and the product needs additional space, the product might delete other proof and hold - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 79
) to the HP LaserJet 9000 Series products. guide for the HP Fast InfraRed Connect. Setting up to print with Windows 9X Before launching the Fast InfraRed driver, complete the following steps: 1 Click Start, click Settings, and then click Printers. 2 Select the HP LaserJet 9000mfp or HP LaserJet - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 80
is nothing between the ports, such as a hand, paper, or even direct sunlight, to block transmission. 2 Print the job. The status indicator on the HP Fast InfraRed Receiver lights up, and, after a short delay, the product status bar displays PROCESSING JOB. If the status indicator does not light up - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 81
5 Printing 81 Interrupting and resuming printing The job interrupt and resume feature lets you temporarily stop the current print job in order to print another job through a FIR connection. When the FIR job is completed, the interrupted job resumes printing. To interrupt the job at the product, - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 82
, such as desktop publishing programs. Refer to the user guide that came with your program for information on making booklets. If you are using a program that does not support booklet making, you can create booklets using your HP drivers. Note HP recommends that you use your program to prepare and - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 83
6 Product maintenance 83 6 Product maintenance Overview This section explains basic product maintenance: z Cleaning the product z Managing the print cartridge z Print cartridge conditions Overview - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 84
6 Product maintenance 84 Cleaning the product Cleaning the ADF delivery system Clean the ADF only if it is visibly marked or dirty, or if you are experiencing a - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 85
6 Product maintenance 85 5 Locate the white, vinyl calibration strips. 6 Clean the ADF backing and the calibration strips by wiping them with a clean, 5 damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 7 Close the ADF. 7 Cleaning the product - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 86
6 Product maintenance 86 To clean the top ADF glass strip If you are still experiencing poor copy quality, you might need to clean the top ADF glass - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 87
6 Product maintenance 87 To clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 88
6 Product maintenance 88 5 Open the ADF cover. 6 Locate the rollers. 5 7 Wipe the rollers with a clean, water-dampened, lint-free cloth. CAUTION Do not pour water directly onto the rollers. Doing so might damage the product. 8 Close the ADF cover. 9 Close the delivery guide and wipe its - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 89
6 Product maintenance 89 Cleaning the scanner glass z Clean the scanner glass only if dirt is visible, or if you see poor copy quality (such as streaking). z Clean - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 90
cartridge Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non Hewlett-Packard print cartridge - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 91
maintenance 91 Checking the toner level You can check the toner level using the product control panel, the product software, the embedded Web access server (see "Checking the toner level using the embedded Web access server" on page 244), or HP Web JetAdmin (see "Checking the toner level using HP - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 92
maintenance ). If the product stops printing when low toner is detected, CARTRIDGE LOW is set to prevent potential damage to the product. HP recommends that you order a replacement print Ordering feature. For a direct connection, click the printer icon on the bottom right of your screen, click - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 93
6 Product maintenance 93 Note Note Using the product cleaning page To ensure good print quality with certain types of paper, use the cleaning page every time the print cartridge is replaced. If the cleaning page is frequently needed, try a different type of paper. If toner specks appear on the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 94
, or if paper is wrinkled or curled, use this section to troubleshoot and solve the print quality problem. "Determining product problems" on page 146 Before you can eliminate a product problem, you must understand the location of the problem. Use the tables in this section to determine the product - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 95
7 Problem solving 95 Clearing jams If the control panel displays a paper jam in the product, it could cause additional jams. If jams are a recurring problem, see "Solving repeated paper jams" on page 116. Note Loose toner might remain in the product after a paper jam and cause output quality - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 96
7 Problem solving 96 Jam locations Bin 1 Front door and print cartridge area Bin 2 ADF Tray 1 Output device Duplexer (inside the printer) Left door (behind the output device) Right door Vertical transfer door Tray 2 and Tray 3 Tray 4 HP LaserJet 9000mfp/HP LaserJet 9000Lmfp with the 3000- - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 97
7 Problem solving 97 Clearing jams from the input tray areas To clear jams in Tray 1 1 Check for paper in the Tray 1 area, and remove any paper - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 98
7 Problem solving 98 To clear jams inside the right door 1 Open the right door. 2 Check for paper in the right door area, and remove any paper - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 99
7 Problem solving 99 To clear jams in Trays 2 and 3 1 Open the tray until it stops. 2 Check for paper in the tray area, and remove any paper - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 100
7 Problem solving 100 To clear jams in Tray 4 1 Open Tray 4. 2 Check for paper in the tray area, and remove any paper from this area. Carefully 1 check to be sure you have removed all pieces of torn paper. 3 Close Tray 4. 4 Open and close the right door to reset the product. 3 4 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 101
7 Problem solving 101 Clearing jams from the duplex printing accessory (duplexer) To clear jams in the duplex printing accessory 1 Move the output device away from the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 102
7 Problem solving 102 6 Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of the product. Be careful not - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 103
7 Problem solving 103 Clearing jams from the output areas Note To clear jams in the stacker or stapler/stacker 1 If the jam extends into the output - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 104
7 Problem solving 104 5 Carefully pull out any paper from the flipper area. 5 WARNING! Avoid touching the flipper area. It can be HOT. 6 Locate the green handle - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 105
7 Problem solving 105 To clear jams in the multifunction finisher 1 Open the finisher cover. 1 2 Slowly and carefully pull the paper straight out of the finisher so that it does not tear. 3 Close the finisher cover. 4 Move the finisher away from the product. 2 3 4 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 106
7 Problem solving 106 5 Carefully remove any paper from the printer output area. 5 6 Carefully remove any paper from the finisher input area. 7 Open the stapler-unit door. 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet. 6 7 8 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 107
7 Problem solving 9 Close the stapler-unit door. 10 Reattach the finisher. 107 9 10 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 108
7 Problem solving 108 To clear jams in the left door (fuser area) 1 Move the output device away from the product to gain access to the left door. 2 Open the left door. 1 WARNING! Avoid touching the adjacent - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 109
7 Problem solving 109 To clear a staple jam from the stapler/stacker Note 1 The message JAM INSIDE STAPLER displays on the control panel. 1 Move the stapler/stacker - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 110
7 Problem solving 5 Remove the damaged staple. 6 Press down on the lever labeled with a green dot. 7 Reinstall the staple cartridge. 8 Close the stapler unit door. 110 75 6 7 8 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 111
7 Problem solving 111 Note 9 Reattach the stapler/stacker to the product. 79 The stapler needs to reload after clearing a staple jam, so the first few documents ( - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 112
7 Problem solving 112 To clear a staple jam from the multifunction finisher 1 Open the stapler-unit door. 2 Slide the stapler-unit toward you. 1 3 Turn the large green - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 113
7 Problem solving 5 Remove the staple cartridge. 6 Pull up on the lever labeled with a green dot. 7 Remove the damaged staple. 8 Press down on the lever labeled with a green dot. 113 5 6 7 8 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 114
7 Problem solving 9 Reinstall the staple cartridge. 10 Slide the stapler unit into the finisher. 11 Close the stapler-unit door. 114 9 10 11 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 115
7 Problem solving 115 In rare instances, a staple jam might occur in the upper half of the stapler head. 1 Follow steps 1 through 4 for clearing a staple jam from - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 116
See the introduce guide on the product CD, or got to www.hp.com/support/lj9000.) If paper is outside of the recommended specifications, problems can occur. HP-authorized service provider. (See the HP Customer Care section in the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 117
7 Problem solving control panel that provides instructions for resolving most product errors. Certain control panel messages alternate with instructions about accessing the help actions, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 118
7 Problem solving 118 Resolving control panel messages Message Explanation or recommended action are no more than 30 pages in your original. Follow the instructions on the pop-up dialog box. ADF SKEW ERROR Make sure that the paper guides are aligned on the sides of the originals, and that all - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 119
To continue touch Continue The message first appears when about eight percent of toner is remaining in the cartridge (about 2400 pages remaining for the 30,000-page cartridge at five percent coverage). Follow the instructions on the pop-up dialog box. See "Print cartridge conditions" on page 92 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 120
7 Problem solving 120 Message Explanation or recommended action CLEARING PAPER FROM PRINTER The product jammed or was turned on and paper is detected in a wrong location. The product is automatically attempting to eject the pages. If possible, - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 121
Problem download a file to a nonexistent directory. Delete files from the EIO hard disk and then try again. HP Web JetAdmin can be used to delete files and fonts. The disk device is protected, and no new files can be written to it. The EIO hard disk is not working correctly. Follow the instructions - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 122
7 Problem solving 122 Message Explanation or recommended action FLASH DEVICE FAILURE FILE SYSTEM IS FULL alternates with READY Delete files from the flash DIMM. Use HP LaserJet Resource Manager to download or delete files and fonts. (See the software help for more information.) FLASH - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 123
Problem solving 123 Message Explanation or recommended action INSTALL BOOKLET BIN The booklet bin for the multifunction finisher is not installed properly. Install the booklet bin properly. See the use guide in another tray. MANUALLY FEED [TYPE] [ resources (such as downloaded fonts) might have - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 124
7 Problem solving 124 Message Explanation or recommended action MEMORY SETTINGS CHANGED occurs after removing memory from the product, adding a duplex printing accessory, or adding a printer language. You might want to change memory settings for I/O buffering and resource saving (although - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 125
procedures. To ensure optimum print quality, the product prompts you to perform routine maintenance every 350,000 pages. To order a Printer Maintenance Kit, see the introduce guide on the product CD, or go to www.hp.com/support/lj9000. The RAM disk had a critical failure and can no longer be used - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 126
Problem might have attempted an illegal operation, such as trying to download a file to a non-existent directory. ROM DISK FILE SYSTEM product on to delete all files on the device. (Delete files using HP LaserJet Resource Manager or another software utility. See the software help for more - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 127
7 Problem solving 127 Message Explanation or recommended action ROTATE PAPER IN that is longer or shorter in the feed direction than the size configured for the tray. Follow the instructions on the pop-up dialog box. STAPLE AREA SAFETY PROTECTION ACTIVATED A staple safety alert has occurred. - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 128
). Verify that the job is within specifications to be stapled. See the use guide that came with the output device for more information. TOO MANY PAGES TO MAKE because of a memory, disk, or configuration problem. Only one copy will be produced. If job name is unknown, insert UNTITLED - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 129
persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider (see the introduce guide on the product CD, or go to www.hp.com/support/lj9000). The product received more data than can fit in its available memory. You might have - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 130
7 Problem solving 130 Message 21 PAGE TOO COMPLEX alternates with HP driver that came with the product (see "Drivers" on page 16). Touch Continue to clear the error message. (Data will be lost.) If this message persists, contact an HP-authorized service or support provider (see the introduce guide - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 131
7 Problem solving 131 Message Explanation or PRINTER ERROR alternates with To continue touch Continue A temporary printing error occurred. Turn the product off, then turn the product on. If this message persists, contact an HP-authorized service or support provider (see the introduce guide - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 132
7 Problem solving 132 Message Explanation or recommended hp.com/support/lj9000). 50.x FUSER ERROR A fuser error has occurred. If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or www.hp.com/support/lj9000). 51.x PRINTER - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 133
the product off, then turn the product on. If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or www.hp.com/support/lj9000). There is a problem with the product memory. The DIMM that caused the error will not be used. Values - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 134
with To continue cycle power 60.x PRINTER ERROR Explanation or recommended action A temporary printing error occurred. Turn the product off, then turn the product on. If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or go - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 135
specified DIMM. To continue, touch Continue. If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or go to www.hp.com/support/lj9000). 64 PRINTER ERROR alternates with To continue cycle power A scan buffer error occurred. Turn - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 136
Problem solving 136 Message 68.x PERMANENT STORAGE FULL alternates with Continue 68.x PERMANENT STORAGE WRITE FAIL 69.x PRINTER ERROR 79.xxxx PRINTER , contact an HP-authorized service or support provider (see the introduce guide on the product CD, or go to www.hp.com/support/lj9000). The EIO - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 137
7 Problem solving 137 Message 81 SERVICE (xxx) Explanation or recommended action This message is used when errors occur while testing the product at the manufacturing site. Understanding product messages - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 138
is present only when printing, use the examples in the image defect table to determine which print quality problem you are experiencing, then see the corresponding reference pages to troubleshoot. Note The examples below depict letter-size paper that has passed through the product long-edge first - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 139
background" on page 141 See "Toner smear" on page 141 See "Loose toner" on page 141 See "Repeating defects" on page 142 See "Misformed characters" on page 142 See "Page skew" on page 142 See "Curl or wave" on page 143 See "Wrinkles or creases" on page 143 Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 140
the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) z The print cartridge might be almost empty. Replace the print cartridge. Specks Specks might appear on a page after a jam has been cleared. z Print a few more pages to see if the problem - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 141
is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) z Replace the print cartridge. Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 142
(see "Supplies status page" on page 171). If maintenance is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) Page skew z Print a few more pages to see if the problem corrects itself. z Verify that there are no torn - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 143
the paper 180°. z Make sure that paper type and quality meet HP specifications (see "Specifications" on page 178). z Make sure that the FUSER MODE MENU on the Paper handling menu to do this (see "Paper handling menu" on page 189). Wrinkles or creases z Print a few more pages to see if the problem - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 144
Problem solving 144 Preventing wrinkles on envelopes If envelopes are wrinkled when printed, first ensure that you are using supported types of envelopes. Then, use the following procedure to move the fuser finished printing the envelopes, return the fuser levers to the down position for standard - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 145
solving 145 Detecting product problems Note Troubleshooting checklist z Print job on custom paper does not fit correctly z Problems with the stapler/stacker z Problems with the multifunction finisher For more information about the HP output devices, see the use guide that came with the device - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 146
are loaded as configured. Also, check that guides are set correctly. Display is blank, and internal fans Make sure that the product power is on. Press all the keys to see if one is stuck; are not running. contact your HP-authorized service representative if this does not work. Messages appear - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 147
7 Problem solving 147 Situation/Message Solution Product is turned on, but internal fans are not running. Make sure the line voltage is an additional address, you must first delete an address from the address book. Delete addresses from the address book. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 148
7 Problem solving 148 Situation/Message Solution The system has found too many addresses to display. Refine your search. Type in additional server. The administrator must configure the LDAP gateway address. Digital send communication error. Try to send again. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 149
send the job again to print a PS error page. If this does not identify the problem, try turning off Resource Saving and I/O Buffering or try installing more memory (See " use the HP Resource Manager or the Macintosh-based HP LaserJet utility to download the font. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 150
(See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) Computer software problem. Check that your computer is working correctly by printing from a program you know works, or by printing a plain text file to see if the problem is with your program or with your driver. (For - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 151
is still in the product buffer. z Make sure that you are using the correct driver. z A complex print job might still be processing. z Make sure the product inserted. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) Close the trays. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 152
-quality cable. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000 for an HP cable part number.) z Check your network connection DISK x NOT INITIALIZED Use the Windows-based HP Resource Manager or the Macintosh-based HP LaserJet Utility to initialize the disk. Disk is - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 153
is properly configured in on both sides of the paper. the driver. Duplex printing accessory jams. Make sure that you are using the supported paper weights and sizes. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) FIR port status indicator does not light up - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 154
problems. General repeated stapler jam problems. Job has been properly sent, but the product will not print. Job has incorrect fonts. Job is not sent to the desired printer EPS file, try downloading the fonts contained in the .EPS file to the printer before printing. Use the HP LaserJet Utility (See - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 155
fonts. Job prints on the wrong side of the paper. z Make sure you have loaded the paper correctly. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) z If you are printing one-sided copies, load paper into Tray 1 with the side to be printed facing up - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 156
the job. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) z Make sure that you are using the correct driver. z Complex print job might (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) Close the trays. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 157
product CD, or go to www.hp.com/support/lj9000.) z Make sure the paper guides are adjusted properly and are not skewed. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) z Perform preventive maintenance if requested by the product. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 158
the introduce guide on the product CD, or go to www.hp.com/support/lj9000. that the duplex printing accessory has been configured in the driver. Turn the product off and verify that the hard recognize Tray 4, contact your dealer or authorized HP service provider. Check the cable to the stapler. Make - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 159
the product and the computer. If the cable is not correctly configured, see the start guide for configuration information. z If connected to a network, print a Jetdirect configuration page to check for interface or network problems (See "Configuration page" on page 169). Correcting output quality - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 160
your software application is set up, which driver you are using, and how much traffic is on the network. See the start guide for configuration information. z You might need to add more memory (See "Installing memory" on page 220). Product port problem. Check that your computer port is configured - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 161
problem (see your system administrator). z Check the line voltage to make sure that it is steady and within product specifications. (See the introduce guide on the product CD, or go to www.hp.com/support sides of the paper is configured in the driver. The FIR status indicator turns off during - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 162
it is not present anywhere on your system, you can obtain the driver from your Macintosh OS system software CD, from Apple Computer, Inc., or see the introduce guide on the product CD, or go to www.hp.com/support/lj9000. Type has been specified as labels, transparencies, or envelopes. z Make sure - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 163
7 Problem solving 163 Cabling configurations Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 164
Problem solving If you manually select a PPD, an icon might not appear next to the selected printer in the Select a PostScript Printer box. In the Chooser, click Setup, click Printer Info, and Printer Name feature in the HP LaserJet Utility settings to rename the product. Correcting output quality - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 165
printer over the network, verify the operation of the print server. Check the Jetdirect Configuration Page for the message I/O CARD READY. For troubleshooting information, see the HP Jetdirect administrator's guide. HP print server: 1 Use the EIO menu to manually set the link speed (10 or 100 Mbps) - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 166
7 Problem solving 166 2 Turn the product off and back on and check the print server operation. If the print server fails to link, try a different network cable. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 167
7 Problem solving 167 Checking the product configuration From the control panel, you can print pages that give details about the product and its current configuration. The - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 168
7 Problem solving 168 Menu map To see the current settings for the menus and items available in the control panel, print a control panel menu map: 1 Touch Menu. 2 Touch Information. 3 Touch Menu. 4 Touch Print Menu Map. 5 Touch OK. Many of these values can be overridden from the driver or program. - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 169
page to view current product settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and product languages. Note If an HP Jetdirect print server is installed, an HP Jetdirect configuration page will print out as well - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 170
7 Problem solving 170 Note 5 Security lists the status of the control panel lock, control sample printout match the numbers in the product messages. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) The content of the configuration page varies, depending on the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 171
amount of toner left in the cartridge, total number of pages and jobs processed, print cartridge manufacture date and serial number, and how to recycle HP print cartridges. 3 Other Supplies Information indicates the percentage of the maintenance kit has been used and the HP part numbers. 4 Device - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 172
7 Problem solving 172 Usage page Use the usage page to obtain information about the page sizes and number of pages printed, copied, and sent. The usage page contains the following information: 1 2 3 1 Product Name and Printer Name indicate the series of HP LaserJet printer in use. 2 Usage Totals - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 173
Problem Note For step-by-step instructions about using printer commands to select a font with MS-DOS programs, see "Common PCL 5e printer commands" on page 232. font is stored. SOFT: Downloaded fonts that stay resident in the product until other fonts are downloaded to replace them or until the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 174
7 Problem solving 174 File directory page The file directory page contains the following information: 1 2 3 1 Disk Information indicates the disk model number, serial number, capacity, available free - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 175
7 Problem solving 175 Jetdirect page The Jetdirect page contains the following information: 1 2 3 1 HP Jetdirect Configuration indicates the product status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 176
7 Problem solving 176 Event log page The first page of the event log contains the following the serial number of the product. 6 Description or Personality indicates whether the error occurred due to a problem within a product personality or due to a product jam. The second page of the event log is - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 177
OK. Printing a paper path test The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration. To print a paper path test 1 Touch Menu. 2 Scroll to Configure Device. 3 Scroll to Diagnostics. 4 Scroll to Set Paper Path Test - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 178
A Specifications 178 A Specifications Overview This section presents some of the product specifications. Overview - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 179
the third column). The equivalent is 75 g/m2 (28 lb). Shaded areas indicate a standard weight for that grade. U.S. Bond Weight (lb) 17 20 21 22 24 27 28 32 34 36 U.S. Text/ Book Weight (lb) U.S. Cover Weight (lb) 43 24 50 28 54 30 56 31 60 33 68 37 70 39 80 44 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 180
47 53 58 U.S. Text/ Book Weight (lb) U.S. Cover Weight (lb) 100 55 107 58 110 60 119 65 134 74 146 80 U.S. Bristol Weight (lb) 67 72 74 80 90 98 U.S. Index Weight (lb) 82 87 90 97 110 120 U.S. Tag Weight (lb) 91 97 100 108 122 133 Metric Weight (g/m2) 148 157 163 176 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 181
50 sheets/box A4 (210 by 297 mm), 50 sheets/box Part number C8543X 92296T 92296U C4179A C4179B HP Premium Choice LaserJet Paper Letter (8.5 by 11 in), 500 sheets/ream, 10- sided satin gloss coating. For use with HP Color LaserJet and HP LaserJet monochrome printers. A heavy, super-bright paper for - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 182
11 by 17 in), 500 sheets/ream, 5-ream carton Overview Part number HPJ1124 HPJ113H HPJ1424 CHP310 HPJ1724 HPP1122 CHP210 CHP220 HPM1120 HPM115R HPM113H HPM1420 HPM1720 182 Description or use Enhances performance for all HP LaserJet printers. Heavier for letterhead, high-value memos, legal documents - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 183
Tabloid (11 by 17 in), 500 sheets/ream, 5-ream carton HP Office Recycled Paper Letter (8.5 by 11 in), 500 sheets/ream ), 500 sheets/ream, 10-ream carton Part number HPC8511 HPC3HP HPC8514 CHP110 HPC1117 HPE1120 HPE113H HPE1420 all office equipment (laser and inkjet printers, copiers, and fax machines). - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 184
A Specifications 184 Envelope margins The following table gives typical address margins for a Commercial #10 or DL envelope. Type of address Return address Delivery address Top margin 15 mm (0.6 inches) 51 mm (2 inches) Left margin 15 mm (0.6 inches) 85 mm (3.5 inches) Note For the best print - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 185
three menus of the list. Administrators and service technicians will use the other items, which can or for more information about how to gain access to the driver, see "Helpful software for increased flexibility" on page 14. HP output devices, see the use guide that came with the device. Overview - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 186
B Control panel menus 186 This appendix includes: z Retrieve job menu shows jobs stored on the device. Jobs are listed by user and job name. See "Job retention features" on page 69 for information of how to store jobs. z Information menu lists printable menu map and other information pages. z - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 187
B Control panel menus 187 Retrieve job menu Note If there are no private, stored, quick copy, or proof-and-hold jobs on the product hard disk or RAM memory, the message NO STORED JOB is displayed when the menu is selected. 1 The user is presented a list of user names. 2 The user selects a user - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 188
B Control panel menus 188 Information menu To print an information page, scroll to the information page you want and touch OK. . Item Explanation PRINT MENU MAP Generates a menu map that shows layout and current settings of the control menu items. The product will back up one screen to SET - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 189
of paper" on page 67. Some items in this menu (such as duplex and manual feed) are accessible from a software application, or from the driver (if the appropriate driver is installed). Driver and software application settings override control panel settings. For more information, see "Using features - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 190
a preferred setting. The default value for each paper type is AUTO. For a complete list of supported paper types, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. CAUTION If you change the fuser mode to HIGH1 or HIGH2, be sure to change it back to the default when - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 191
uses the paper sensors to automatically describe the size of the original document. If paper is not detect, the user can select from a list of supported paper sizes. Indicates whether one side or both sides of the original document are scanned. The product prompts the user to turn the page over - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 192
set, the scanner will adjust the tension on the paper as it moves through the scanning area. It can impact output quality for papers whose weight is more than 100 g/mm. Configure device menu - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 193
B Control panel menus 193 Copying submenu Item Values Explanation SIDES=1 1 2 Indicates whether images should be printed on one side or both sides of the copy. COLLATE=COLLATE COLLATE UNCOLLATE Indicates whether copies should be collated or not collated. PAPER DESTINATION= FACE DOWN BIN - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 194
B Control panel menus 194 Item STAPLES=NONE Values Explanation Values vary depending on the output device attached If stapling is requested, indicates where the staple is placed and how many staples are placed. If a stacker is attached to the product, stapling is not an option. If a stapler/ - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 195
B Control panel menus 195 Enhancement submenu Item DENSITY=4 SHARPNESS=3 BACKGROUND REMOVAL=2 Values 0-8 0-6 0-8 Explanation Specifies contrast and brightness of the image. 0=lightest 8=darkest Specifies the sharpness setting. 0=minimum sharpness 6=maximum sharpness Controls the amount of - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 196
B Control panel menus 196 Sending submenu Item SCAN PREFERENCE=COLOR FILE TYPE=PDF Values COLOR BLACK AND WHITE PDF TIFF MTIFF JPEG Explanation Determines whether the document is scanned in color or black and white. Specifies the file format of the e-mail attachment. Configure device menu - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 197
,000. Use the numeric keypad to select the number of copies. Note It is best to set the number of copies from the driver or software application. (Driver and software settings override control panel settings.) Set the default image size for paper and envelopes. (The item name will change from paper - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 198
EDGE LONG EDGE SHORT EDGE OVERRIDE A4/LETTER= YES NO NO MANUAL FEED=OFF OFF ON EDGE TO EDGE OFF OVERRIDE=OFF ON Explanation a sheet of paper. For more information, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. Allows the user to change the binding edge for - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 199
Select the version of Courier font to use: REGULAR: The internal Courier font available on the HP LaserJet 4 Series printers. DARK: The internal Courier font available on the HP LaserJet III Series printers. Both fonts are not available at the same time. The Wide A4 setting changes the number - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 200
keypad. Allows the user to select default page orientation. Note It is best to set the page orientation from the driver or software application. (Driver and software settings override control panel settings.) INTERNAL: Internal fonts. SOFT: Permanent soft fonts. SLOT 1, 2, or 3: Fonts stored in one - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 201
B Control panel menus Item APPEND CR TO LF=NO Values YES NO 201 Explanation Select YES to append a carriage return to each line feed encountered in backward-compatible PCL jobs (pure text, no job control). Some environments, such as UNIX, indicate a new line using only the line feed control code. - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 202
software application, or from the driver (if the appropriate driver is installed). Driver and software application settings override control HP LaserJet III family of printers. 600: Produces high print quality at maximum product speed (50 ppm for the HP LaserJet 9000mfp and 40 ppm for the HP LaserJet - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 203
best results. Note It is best to change the toner density from the driver or software application. (Driver and software settings override control panel settings.) SMALL PAPER MODE No value to select. When printing narrow media the part of the fuser rollers that do not make contact with the media - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 204
to select. Touch Continue to print a cleaning page (for cleaning excess toner from the paper path). In order for the cleaning page to work properly, print the page on copier grade paper (not bond or rough paper). Follow the instructions on the cleaning page. The progress bar shows how long before - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 205
B Control panel menus 205 System setup submenu Items in this menu affect the product function. Configure the product according to your printing needs. Item Values JOB STORAGE LIMIT=32 1 to 100 JOB HELD TIMEOUT= OFF OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK POWERSAVE TIME=1 HOUR 1 MINUTE 15 MINUTES 90 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 206
B Control panel menus 206 Item PERSONALITY=AUTO Values AUTO PCL POSTSCRIPT CLEARABLE WARNINGS= ON JOB JOB AUTO CONTINUE=ON ON OFF Explanation Select the default product language (personality). Possible values are determined by which valid languages are installed in the product. Normally - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 207
AUTO AUTO OFF LANGUAGE=ENGLISH Configure device menu Explanation Determine how the product functions when toner is low. The CARTRIDGE LOW message first appears when the print cartridge is almost out of toner. (About 2,400 pages can still be printed at five percent coverage.) CONTINUE: The product - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 208
B Control panel menus 208 Item Values RESET COPY TIMEOUT=60 ANY SECONDS Explanation Defines the amount of time until the copy settings return to the default settings after any control panel activity is completed. The administrator can set the value. Item Values RESET SEND ANY TIMEOUT=60 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 209
B Control panel menus 209 Item AUTO JOB INTERRUPT=OFF COPY JOB INTERRUPT=OFF Values OFF ON OFF ON EDGE-TO-EDGE OFF COPIES=OFF ON AUDIBLE ON FEEDBACK=ON OFF Explanation Allows a copy job to automatically interrupt any currently printing network print job in between the number of full - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 210
B Control panel menus 210 I/O submenu Items in the I/O (input/output) menu affect the communication between the product and the computer. Item I/O TIMEOUT=15 Values 5 to 300 Explanation Use this to select the I/O timeout period in seconds. (I/O timeout refers to the time, measured in seconds, - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 211
B Control panel menus 211 Parallel input submenu Item HIGH SPEED ADVANCED FUNCTIONS=ON Values YES NO ON OFF Explanation Accepts faster parallel communications used for connections with newer computers. Turn the bidirectional parallel communication on or off. The default is set for a - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 212
an EIO device is installed in an EIO slot on the product (such as an HP Jetdirect print server). The items in the menu depend on the particular accessory product installed. If the product contains an HP Jetdirect print server EIO card, you can configure basic networking parameters using the EIO menu - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 213
Values Explanation ENABLE ON OFF Selects whether the TCP/IP protocol is enabled (ON) or disabled (OFF). CONFIG METHOD BOOTP DHCP MANUAL Selects whether the TCP/IP configuration parameters are set automatically from a network server either using BootP (Bootstrap Protocol), DHCP (Dynamic Host - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 214
B Control panel menus 214 Item IPX/SPX APPLETALK DLC/LLC Options ENABLE FRAME TYPE SOURCE ROUTING ENABLE ENABLE Values Explanation ON Selects whether the IPX/SPX protocol stack is enabled (ON) or OFF disabled (OFF). AUTO EN_8023 EN_II EN_8022 EN_SNAP TR_8022 TR_SNAP Selects the frame type - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 215
AUTO 10T HALF 10T FULL 100TX HALF 100TX FULL Explanation For an Ethernet network only, sets the network link speed and communication mode of the HP Jetdirect 10/100TX print server. The default setting is AUTO, where the product automatically configures itself to match the network link speed (10 or - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 216
You are having problems with a port HP Jetdirect print server (if installed). This item appears only after the PERFORM PRINTER MAINTENANCE message displays. OFF: The PERFORM PRINTER MAINTENANCE message will be cleared. If you do not replace the printer maintenance kit, the PERFORM PRINTER MAINTENANCE - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 217
B Control panel menus 217 Item POWERSAVE LOCK CARRIAGE CLEAR ADDRESS BOOK Explanation This item allows the user to turn POWERSAVE ON and OFF. If POWERSAVE is OFF, the product will never enter PowerSave mode and no asterisk will appear next to any item when the user enters the POWERSAVE TIME menu - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 218
product memory, flash DIMMs can be used to permanently store downloaded items in the product, even when the product is off. line memory modules (SIMMs) used on previous HP LaserJet products are not compatible with this product. , use many downloaded fonts, or print large paper sizes (such as - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 219
1,200 dpi FastRes without additional memory. Add memory to your product if you: z commonly print complex graphics. z use many temporarily downloaded fonts. z print complex documents. z print two-sided documents. z use advanced functions. z print PostScript documents. Determining memory requirements - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 220
C Product memory and expansion 220 Installing memory Use this procedure to install additional memory. Before you begin, print the configuration (touch Menu, touch Information, touch Print Configuration, touch OK) to find out how much memory is installed in the product before adding more memory. - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 221
C Product memory and expansion 221 CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the product. To install DIMMs 1 If you have not already done so, - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 222
C Product memory and expansion 222 4 Grasp the screws and pull the formatter board out of the product. Place it on a flat, non-conductive surface. 4 5 Remove the DIMM from the antistatic package. Hold the DIMM with fingers against the side edges and thumbs against the back edge. Align the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 223
C Product memory and expansion 223 7 Slide the formatter board back into the product and tighten the two screws. 8 Plug in the power cord and connect all cables. Turn the product on. 7 8 Installing memory - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 224
. Repeat the installation procedure. The DIMM might be defective. Try a new DIMM, or try installing the DIMM in a different slot. Note If you installed a printer language (personality), check the Installed Personalities and Options section on the configuration page. This area should list the new - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 225
the product memory until you turn the product off. If you do not have a flash DIMM for storing downloaded resources, you might want to change the amount of memory allocated to each language when downloading an unusually large number of fonts, or if the product is in a shared environment. The minimum - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 226
the Internet free of charge. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) Follow this procedure to install an EIO . EIO 3 EIO 2 EIO 1 3 Use HP Resource Manager to manage fonts on a mass storage device, or the HP LaserJet Utility on a Macintosh. 4 After you have - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 227
. See your computer and software documentation to find the method for entering printer commands, if needed. This appendix includes: z Understanding PCL 5e printer command syntax z Selecting PCL 5e fonts z Common PCL 5e printer commands The table at the end of this appendix contains commonly used PCL - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 228
be done by sending the product PCL 5e code. Some software applications change languages through their drivers. PJL HP Printer Job Language (PJL) provides control above PCL 5e and other printer languages. The four major functions provided by PJL are: product language changing, job separation, product - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 229
may not appear on your screen as shown here. You must use the exact character and case specified for PCL 5e printer commands. Escape character (begins escape sequence) Value field (contains both alphabetic and numeric characters) Parameterized character Group character Termination character - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 230
D Printer commands 230 Combining escape sequences Escape sequences can be combined into one escape sequence string. eight lines per inch: Ec&l3AEc&l1OEc&l8D The following escape sequence sends the same printer commands by combining them into a shorter sequence: Ec&l3a1o8D Understanding PCL 5e - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 231
D Printer commands 231 Selecting PCL 5e fonts Print a PCL font list to view the command for each internal font (see "PCL or PS font list" on - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 232
commands 232 Common PCL 5e printer commands Function Job control commands Reset Number of copies 2-sided/1-sided printing Command Options (#) ?E Ec&l#X Ec&l#S n/a printing 1 = duplex (2-sided) with long-edge binding 2 = duplex (2-sided) with short-edge binding Common PCL 5e printer commands - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 233
D Printer commands 233 Function Page control commands Paper source Paper size Command Options (#) Ecl#H Ecl#A 0 = prints or ejects current page 1 = Tray 2 2 = manual feed, paper 3 = manual feed, envelope 4 = Tray 1 5 = Tray 3 7 = auto select 20 = Tray 4 22-69 = external trays 1 = Executive 2 = - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 234
D Printer commands 234 Function Paper type Orientation Top margin Text length (bottom margin) Left margin Right margin (compresses print vertically) # = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48) 0 = disable 1 = enable Ec&s#C 0 = Enable 1 = Disable Common PCL 5e printer commands - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 235
D Printer commands 235 Function Display functions On Display functions Off Language selection Enter PCL mode Enter HP-GL/2 mode Font selection Symbol setsb Primary spacing Primary pitch Set pitch modec Primary height Primary styleb Command EcY EcZ Options (#) n/a n/a Ec%#A Ec%#B 0 = Use - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 236
D Printer commands 236 Function Primary stroke Wt.b Typefaceb Command Ec(s#B Ec(s#T Options (#) 0 = medium (book or text) 1 Package for symbol set charts, or for more information see www.hp.com/support/lj9000. c. The preferred method is to use the primary pitch command. Common PCL 5e - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 237
E Regulatory information 237 E Regulatory information Overview This section provides information on HP programs that protect the environment. z Environmental product stewardship program Overview - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 238
quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. The HP LaserJet product eliminates: Ozone production This product generates no appreciable ozone gas (03). Environmental product stewardship program - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 239
reduces: Energy consumption (HP LaserJet 9000mfp only) Energy usage -efficient office products. Toner consumption Paper use ENERGY STAR® is a U.S. registered service mark of the Toner Miser uses significantly less toner, which might extend the life of the printer cartridge. The product manual - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 240
, toner cartridge, drum, fuser) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free takeback program is available in over 48 countries/regions. Multi-lingual program information and instructions are included in every new HP LaserJet printer - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 241
241 Material restrictions Material safety data sheet This HP product contains mercury in the fluorescent lamp in This product does not contain batteries. For recycling information, you can contact www.hp.com/go/recycle or contact your local authorities or the Electronics Industries Alliance: www. - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 242
maintenance covers a three-year period from date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase. For more information, see the HP Customer Care section in the introduce guide on the product CD, or go to www.hp.com/support/lj9000 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 243
F Administration tasks 243 F Administration tasks Overview This section presents some of the system administrator tasks. Overview - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 244
be downloaded from the HP Web site at www.hp.com/go/webjetadmin. In the embedded Web access server, you can: z set up a support contact and support hp embedded web server for hp LaserJet printers users guide, available at w w w. h p. c o m / s u p p o r t / l j 9 0 0 0 . Checking the toner level - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 245
the HP Jetdirect print server broadcasts DHCP requests. DHCP automatically downloads an IP address from a network server. DHCP servers maintain a fixed set of IP addresses and only loan an IP address to the print server. Consult your operating system documentation to set up DHCP service - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 246
you have to change the product TCP/IP address for any reason. HP Web JetAdmin Open HP Web JetAdmin. Enter the TCP/IP address in the Quick Device Search and click Open Device. 5 From the sub-menu at the top of the HP Web JetAdmin screen, click Configuration. 6 Click the network link located on the - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 247
must have an IP address already configured. On a network, this is done automatically during initial product installation. 1 Using a supported Web browser, type the current IP address of the HP Jetdirect print server as the URL. The Device Status page of the embedded Web server displays. 2 Click - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 248
outgoing and incoming mail. This enables you to use "send and receive" capabilities. Through this page, you can: z enable and disable the digital sending service and establish a maximum file size. z set the SMTP address for digital sending. z set an alias to be displayed in the From field to replace - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 249
type: text, graphics, or both. two-sided page. z set administrator contact information to allow notification of errors that require your attention. Note See http://www.hp.com/support/lj900mfp for more information. Digital sending configuration applet - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 250
enable you to associate names (John Smith) with e-mail addresses ([email protected]). Use the following methods to find the IP addresses of the SMTP Microsoft Outlook, you can find the hostname by clicking Tools, selecting Services, highlighting the server, and then clicking Properties. In many cases, - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 251
asterisk (*) appears next to the selection in the display, indicating that it is now the default. 5 Touch OK to exit the menu. Settings in the driver and software override control panel settings. (Software settings override - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 252
. If you are using a Macintosh, these features are available in the HP LaserJet Utility (version 3.5.1 or later). Use the HP Disk Management Utility to do the following: z initialize disk and flash memory z download, delete, and manage fonts to disk and flash memory across networks PostScript - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 253
device status page shows toner level information. HP Jetdirect Printer Installer for UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Sun Solaris networks. It is available for download at www.hp.com/support/net_printing. Software for networks - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 254
to isolate parts, and to troubleshoot jam and quality issues. Item PRINT EVENT LOG Values SHOW EVENT LOG SET PAPER PATH TEST SERVICE TEST SCANNER turned on. These diagnostics are available as tools to help isolate problems that are not reported by the firmware. Allows the system administrator to - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 255
31 255 adhesive labels fuser mode 190 loading 53 PCL commands 234 printing 60 adjusting. See changing 2 administrator software 14, 15 tasks 243 agreements, service 242 alignment, troubleshooting 142 allocating memory 225 alternate PPD, selecting 164 Apple LaserWriter printer driver 16, 19 Apple Mac - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 256
control panel settings 251 copy image 44 copy settings 27 characters dropouts, troubleshooting 140 misformed, troubleshooting 142 symbol sets 200 Chooser, Macintosh alternate PPD, selecting 164 renaming printer 164 troubleshooting drivers 162 cleaning ADF rollers 87 glass 89 top ADF glass strip 86 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 257
maintenance messages 216 staple jams. See staple jams client software 14 clipped margins, troubleshooting 149 coated paper, HP LaserJet Soft Gloss 181 collation features 63 commands common 232 escape sequences 230 font list 231 job control 232 printer 227 syntax 229 Common Drivers check toner level - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 258
197 customer support website 242 cut-off pages, troubleshooting 153 D dark setting, toner density 203 Data light on control panel 28 description 22 flashing, troubleshooting 152 not blinking, troubleshooting 159 steady on, troubleshooting 156 258 data missing, troubleshooting 152 data transmission - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 259
per inch (dpi) settings 202 dots, troubleshooting 93, 140 downloading fonts and files 13 HP Jetdirect Printer Installer 253 dpi (dots per inch) settings 202 draft-quality settings 203 Driver Work Space (DWS) 169 259 drivers Apple LaserWriter printer 19 AutoCAD 17 backward compatibility 228 Chooser - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 260
174, 188 job retention 205 messages 120, 121 not recognized 158 troubleshooting 152 EIO expansion slots 12, 226 EIO menu 212 e-mail messages recipients 32 embedded Web server description 244 using HP Web JetAdmin software to reach 244 using to check toner level 244 end of line wrap PCL command - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 261
sending 30 drivers 63 job retention 69 product 10 feeding modes, trays 66, 68 feeding problems in ADF 87 FIH (Foreign Interface Harness) connection 12 file directory information on 174 printing 188 File Type options for digital sending 32 film, transparency fuser mode 190 HP LaserJet 181 loading - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 262
servers reconfiguring 165 troubleshooting 165 HP Jetdirect Printer Installer for UNIX 253 HP JetLink connection 12 HP JetSend IP addresses 169 HP LaserJet Monochrome Transparencies 181 HP LaserJet Paper 182 HP LaserJet Printing System 15 HP LaserJet Soft Gloss Paper 181 HP LaserJet Utility for fonts - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 263
devices 226 memory 220 insufficient memory 129 interface problems, troubleshooting 159 internal fonts defined 173 PCL symbol HP JetSend devices 169 IPX/SPX settings 214 IrDA-compliant devices printing from 79, 80 troubleshooting 151, 153 J jams clearing duplex printing accessory 101 clearing fuser - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 264
22 kits, maintenance clearing messages 216 gauge 171 ordering 125 L labels fuser mode 190 loading 53 PCL commands 234 printing 60 landscape orientation driver settings 54 PCL commands 234 setting as default 200 language control panel 146, 207 support 14 languages, printer default setting 206 HP-GL - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 265
Macintosh drivers 16 HP Disk Management Utility 252 HP LaserJet Utility 19 renaming printer 164 selecting alternate PPD 164 software 14, 19 support 13 troubleshooting communications 162 maintenance agreements 242 procedures 83 maintenance kits clearing messages 216 gauge 171 ordering 125 265 manual - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 266
11 multipage file format for digital sending 32 multiple original prints (mopying) features 63 troubleshooting 128 multiple pages per sheet 65 MultiPurpose Paper, HP 182 N naming printer from Macintosh Chooser 164 narrow media settings 203 NetWare operating system 15 Source Routing parameters - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 267
214 HP Jetdirect print servers 165 software 253 troubleshooting 157 No back page 65 non-HP print troubleshooting 153 override A4/letter 198 ozone production 238 P page counts, viewing 169, 176 page orientation default 200 driver settings 54 in ADF 26 PCL commands 234 page skew, troubleshooting - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 268
in PCL commands 229 parameters, networking 214 part numbers for supplies 181 partial pages, troubleshooting 153 password for controlling remote access 244 path test, printing 177 pausing printing 81 PCL 5e driver 16 fonts 231 printer commands 228 PCL 6 driver 16 268 PCL commands common 232 escape - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 269
page 93 settings 202 troubleshooting 138 Print quality menu 202 print servers, troubleshooting 165 printer commands common 232 description 227 escape sequences 230 syntax 229 printer drivers. See drivers Printer Job Language (PJL) commands 228 printer maintenance kit clearing message 216 gauge - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 270
settings 187 deleting 71 printing 70 timeout settings 205 problems. See troubleshooting proof and hold jobs control panel settings 187 creating 77 deleting 78 printing 77 timeout settings 205 proportional fonts 231 protecting the environment 238 PS driver 16 PS error pages 149, 199 PS font list - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 271
on control panel 23, 27 sending documents 31 serial buffer messages 130 serial number cartridges 171 disk accessory 174 printer 169 servers, troubleshooting 165 service agreements 242 settings carriage return 201 changing at control panel 23 changing control panel 251 changing for digital sending - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 272
Paper 181 software administrator 14, 15 AutoCAD 15 client 14 included on CD 15 Macintosh 14, 19 network 253 new tools 13 troubleshooting 150 using to check toner level 91 Windows 14, 18 Solaris network installation 253 sources, paper PCL commands 233 selecting by type or size 68 Tray 1 settings - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 273
239 density settings 203 loose, troubleshooting 141 smear, troubleshooting 141 specks 93 specks, troubleshooting 93, 140 usage information 172 using embedded Web server to check 244 using HP Web JetAdmin software to check 253 transparencies fuser mode 190 HP LaserJet 181 loading 53 PCL commands 234 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 274
settings 170 troubleshooting ADF misfeeds 87 bins 157 control panel lights 28 control panel messages 117 HP Fast InfraRed (FIR) Receiver 151 image defects 138 information pages 167 overview 94 paper path test 177 printing 146 repeated jams 116 trays 159 See also messages turning printer on 146 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 275
wave, troubleshooting 143 Web JetAdmin. See HP Web JetAdmin Web server. See embedded Web server 275 websites drivers 16 Energy Star 239 firmware updates 12 HP Customer Care 242 HP Jetdirect Printer Installer 253 HP Web JetAdmin software 12 material safety data sheet (MSDS) 241 recycling 240 weight - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 276
276 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 277
277 - HP LaserJet 9000 | HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 278
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