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HP LaserJet 9000 HP LaserJet 9000mfp and 9000Lmfp - User Guide - Page 159

Make sure that all power cables are firmly plugged in to both the product components - default tray

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7 Problem solving 159 Situation Solution Product draws paper from the wrong tray. z Be sure your program is selecting the correct paper size or type. z Make sure that the driver for your program is correctly installed, configured, and capable of requesting the required paper size and type. z The size of paper requested is not loaded in the tray selected. The product draws paper from the next default tray that contains the correct size. Load the correct paper in the tray and make sure the tray is adjusted correctly. Load the tray with enough paper to complete the print job. z If you selected Tray 2, 3, or Tray 4 and did not turn the product off when installing it, the product does not recognize it and draws paper from the next default tray source. Turn the product off, then back on, and the product will recognize the tray. Product interface problems. Print a configuration page from the control panel to verify that the interface configurations shown on the printout match those on the host computer (See "Configuration page" on page 169). Product is paused. Press START. The control panel should display READY and the Ready light should be lit. Resume printing. Product is off or not connected to Make sure that all power cables are firmly plugged in to both the product components an active power source. and an active power source. Make sure the product is on. Product is ready, but not receiving data (the Data light does not blink). z Check for loose I/O cable connections at the product and computer or network port. z Try your I/O cable on a system that you know works. z Check that the correct interface cable was selected and is securely connected to both the product and the computer. If the cable is not correctly configured, see the start guide for configuration information. z If connected to a network, print a Jetdirect configuration page to check for interface or network problems (See "Configuration page" on page 169). Correcting output quality problems

Section	Page
Contents	3
The basics	9
Features and benefits of the product	10
Helpful software for increased flexibility	14
Windows software	14
Macintosh software	14
Drivers	16
Software for Windows	18
Software for Macintoshcomputers	19
Help system	20
“What is this?” Help	20
“Show me how” Help	20
The control panel	21
Overview	21
Control panel layout	22
Control panel features	23
Control panel navigation	24
Status bar	24
Cancel button	25
OK button	25
Control panel default touch screen	26
Original	26
Image modification	27
Copy	27
Send Options	27
Interpreting control panel lights	28
Digital sending	29
Overview	29
Digital-sending basics	30
Introduction to digital sending	30
Sending documents	31
Using the address book	34
More information	35
Walk-up copying	36
Overview	36
Basic copying instructions	37
Copying using the default settings (one-touch copying)	37
Copying using user-defined settings	38
Copying using the scanner glass	40
Copying using the ADF	40
Copying books	40
Creating a stored job	41
Selecting the output bin	42
Selecting an output location	43
Altering the image	44
Reduce or enlarge	44
Adjust the contrast	44
Enhance the document	44
Printing	46
Orienting media	47
Basic printing instructions	54
Selecting the output bin	56
Selecting an output location	56
Printing envelopes	56
Printing special paper	60
Printing letterhead, prepunched paper, or preprinted paper (single-sided)	60
Printing labels	60
Printing transparencies	61
Guidelines for customsize paper, card stock, and heavy paper	61
Printing full-bleed paper	62
Using features in the driver	63
Different first page	64
Blank back page	65
Printing multiple pages on one sheet of paper	65
Customizing Tray 1 operation	66
Printing from Tray 1 when the loaded paper is requested	66
Manually feeding paper from Tray 1	66
Printing by type and size of paper	67
Benefits of printing by type and size of paper	67
Job retention features	69
Printing a private job	70
Releasing private jobs	70
Deleting a private job	71
Storing a print job	72
Printing a stored job	72
Deleting a stored job	73
Creating a QuickCopying job	74
Printing additional copies of QuickCopy jobs	75
Deleting a QuickCopy job	76
Proofing and holding a job	77
Printing the remaining copies of a held job	77
Deleting a held job	78
Printing with the optional HPFast InfraRed (FIR) Receiver	79
Setting up to print with Windows9X	79
Printing a job using FIR	80
Interrupting and resuming printing	81
Making booklets	82
Product maintenance	83
Overview	83
Cleaning the product	84
Cleaning the ADF delivery system	84
Cleaning the scanner glass	89
Managing the print cartridge	90
Non-HP print cartridge	90
Print cartridge authentication	90
Print cartridge storage	90
Checking the toner level	91
Print cartridge conditions	92
Print cartridge is low	92
Print cartridge is out	92
Problem solving	94
Overview	94
Clearing jams	95
Clearing jams from the input tray areas	97
Clearing jams from the duplex printing accessory (duplexer)	101
Clearing jams from the output areas	103
Solving repeated paper jams	116
Understanding product messages	117
Resolving control panel messages	118
Correcting output quality problems	138
Preventing wrinkles on envelopes	144
Detecting product problems	145
Determining product problems	146
Software, computer, and product interface problems	149
Cabling configurations	163
Selecting an alternate PPD	164
Communicating with an optional HP Jetdirect print server	165
Checking the product configuration	167
Menu map	168
Configuration page	169
Supplies status page	171
Usage page	172
PCL or PS font list	173
File directory page	174
Jetdirect page	175
Event log page	176
Printing a paper path test	177
Specifications	178
Overview	178
Control panel menus	185
Overview	185
Retrieve job menu	187
Information menu	188
Paper handling menu	189
Configure device menu	191
Originals submenu	191
Copying submenu	193
Enhancement submenu	195
Sending submenu	196
Printing submenu	197
Print quality submenu	202
System setup submenu	205
I/O submenu	210
Resets submenu	216
Product memory and expansion	218
Overview	218
Determining memory requirements	219
Installing memory	220
Checking memory installation	224
Saving resources (permanent resources)	225
Installing EIO cards/mass storage	226
Printer commands	227
Overview	227
Understanding PCL 5e printer command syntax	229
Combining escape sequences	230
Selecting PCL 5e fonts	231
Common PCL 5e printer commands	232
Regulatory information	237
Overview	237
Environmental product stewardship program	238
Protecting the environment	238
Administration tasks	243
Overview	243
Embedded Web access server	244
Configuring and verifying an IP address	245
TCP/IP assignment	245
Automatic discovery	245
Dynamic Host Configuration Protocol (DHCP)	245
Verifying the TCP/IP configuration	245
Changing an IP address	246
Embedded Web server	247
Digital sending configuration applet	248
LDAP addressing settings	248
Preferences settings	249
Finding the IP address of the SMTP and LDAP servers	250
Using control panel menus	251
HP Disk Management Utility	252
Software for networks	253
HP Web JetAdmin software	253
HP Jetdirect Printer Installer for UNIX	253
Diagnostics menu	254
Symbols	255
Numbers	255
A	255
B	255
C	256
D	258
E	260
F	260
G	262
H	262
I	263
J	263
K	264
L	264
M	265
N	266
O	267
P	267
Q	270
R	270
S	271
T	273
U	274
V	275
W	275

Match case Limit results 1 per page

Problem solving

159

Correcting output quality problems

Product draws paper from the

wrong tray.

Be sure your program is selecting the correct paper size or type.

Make sure that the driver for your program is correctly installed, configured, and

capable of requesting the required paper size and type.

The size of paper requested is not loaded in the tray selected. The product draws

paper from the next default tray that contains the correct size. Load the correct

paper in the tray and make sure the tray is adjusted correctly. Load the tray with

enough paper to complete the print job.

If you selected Tray 2, 3, or Tray 4 and did not turn the product off when installing

it, the product does not recognize it and draws paper from the next default tray

source. Turn the product off, then back on, and the product will recognize the tray.

Product interface problems.

Print a configuration page from the control panel to verify that the interface

configurations shown on the printout match those on the host computer (See

“Configuration page” on page 169

Product is paused.

Press

TART

. The control panel should display

READY

and the Ready light should be

lit. Resume printing.

Product is off or not connected to

an active power source.

Make sure that all power cables are firmly plugged in to both the product components

and an active power source. Make sure the product is on.

Product is ready, but not receiving

data (the Data light does not

blink).

Check for loose I/O cable connections at the product and computer or network

port.

Try your I/O cable on a system that you know works.

Check that the correct interface cable was selected and is securely connected to

both the product and the computer. If the cable is not correctly configured, see the

start

guide for configuration information.

If connected to a network, print a Jetdirect configuration page to check for

interface or network problems (See

“Configuration page” on page 169

Situation

Solution