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HP LaserJet Pro CP1525 HP LaserJet Pro CP1520 - User Guide - Page 160

The wireless network is not functioning, Start, Reports, Configuration Report

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The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the service set identifier (SSID) for your network. c. If the window displays round-trip times, the network is working. 3. Make sure that the router or product connects to the same network that your computer connects to. a. Open the Reports menu, and select the Configuration Report item to print the report. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer. c. If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for your product. 146 Chapter 10 Solve problems ENWW

Section	Page
Product basics	15
Product comparison	16
Environmental features	17
Accessibility features	17
Product views	18
Front view	18
Back view	19
Interface connections	19
Serial number and model number location	20
Control panel layout	21
Control panel menus	23
Reports menu	24
Quick Forms menu	25
System Setup menu	26
Service menu	29
Network Setup menu	30
Software for Windows	31
Supported operating systems for Windows	32
Supported printer drivers for Windows	32
Select the correct printer driver for Windows	32
Change print job settings	33
Change printer-driver settings for Windows	34
Change the settings for all print jobs until the software program is closed	34
Change the default settings for all print jobs	34
Change the product configuration settings	34
Remove software for Windows	35
Supported utilities for Windows	35
Other Windows components and utilities	36
Software for other operating systems	36
Use the product with Mac	37
Software for Mac	38
Supported operating systems for Mac	38
Supported printer drivers for Mac	38
Install software for Mac operating systems	38
Install software for Mac computers connected directly to the product	38
Install software for Mac computers on a wired network (IP)	39
Obtain the IP address	39
Install the software	39
Install software for Mac computers on a wireless network	40
Connect the product to a wireless network using WPS	40
Connect the product to a wireless network using WPS by using the control panel menus	40
Connect the product to a wireless network using a USB cable	40
Remove software from Mac operating systems	41
Change printer-driver settings for Mac	41
Software for Mac computers	41
HP Utility for Mac	41
Open the HP Utility	42
HP Utility features	42
Supported utilities for Macintosh	42
Print with Mac	43
Cancel a print job with Mac	43
Change the paper size and type with Mac	43
Create and use printing presets with Mac	43
Resize documents or print on a custom paper size with Mac	44
Print a cover page with Mac	44
Use watermarks with Mac	44
Print multiple pages on one sheet of paper with Mac	45
Print on both sides of the page (duplex printing) with Mac	45
Set the color options with Mac	46
Use the Services menu with Mac	46
Connect the product	47
Supported operating systems for networks	48
Printer sharing disclaimer	48
Connect with USB	48
CD installation	48
Connect to a network	49
Supported network protocols	49
Install the product on a wired network	49
Obtain the IP address	49
Install the software	50
Connect the product to a wireless network (wireless models only)	50
Connect the product to a wireless network using WPS	51
Connect the product to a wireless network using WPS by using the control panel menus	51
Connect the product to a wireless network using a USB cable	51
Install the software for a wireless product currently on the network	52
Disconnect from the wireless network	52
Reduce interference on a wireless network	52
Advanced wireless setup	53
Wireless communication modes	53
Wireless security	53
Connect the product to an ad-hoc wireless network	54
Configure IP network settings	54
View or change network settings	54
Set or change the product password	55
Manually configure IPv4 TCP/IP parameters from the control panel	55
Link speed and duplex settings	55
Paper and print media	57
Understand paper use	58
Special paper guidelines	58
Change the printer driver to match the paper type and size	59
Supported paper sizes	60
Supported paper types	61
Load paper trays	62
Load Tray 1	62
Load Tray 2	62
Configure trays	65
Print tasks	67
Cancel a print job	68
Basic print tasks with Windows	69
Open the printer driver with Windows	69
Get help for any printing option with Windows	69
Change the number of print copies with Windows	70
Save custom print settings for reuse with Windows	70
Use a printing shortcut with Windows	70
Create printing shortcuts	71
Improve print quality with Windows	73
Select the page size with Windows	73
Select a custom page size with Windows	74
Select the paper type with Windows	74
Select the paper tray with Windows	74
Print on both sides (duplex) with Windows	75
Print multiple pages per sheet with Windows	77
Select page orientation with Windows	78
Set color options with Windows	80
Additional print tasks with Windows	81
Print colored text as black (grayscale) with Windows	81
Print on preprinted letterhead or forms with Windows	81
Print on special paper, labels, or transparencies	83
Print the first or last page on different paper with Windows	86
Scale a document to fit page size	88
Add a watermark to a document with Windows	90
Create a booklet with Windows	90
Color	93
Adjust color	94
Change the color theme for a print job	94
Change the color options	94
Manual color options	95
Use the HP EasyColor option for Windows	96
Match colors	97
Manage and maintain	99
Print information pages	100
Use HP ToolboxFX	102
View the HP ToolboxFX	102
HP ToolboxFX sections	103
Status	103
Event log	103
Help	103
System Settings	103
Device Information	104
Paper Setup	105
Print Quality	105
Print Density	105
Paper Types	106
System Setup	107
Print Settings	107
Printing	107
PCL5c	107
PostScript	107
Network Settings	107
Shop for Supplies	107
Other Links	107
Use the HP Embedded Web Server	108
Open the HP Embedded Web Server	108
HP Embedded Web Server features	109
Status tab	109
System tab	109
Print tab	110
Networking tab	110
Use HP Web Jetadmin software	111
Product security features	111
Assign a system password	111
Economy settings	112
Powersave modes	112
Set sleep delay mode	112
Archive print	112
Manage supplies and accessories	112
Print when a print cartridge reaches estimated end of life	112
Supplies messages	112
Enable or disable the At Very Low settings from the control panel	113
Manage print cartridges	113
Print-cartridge storage	113
HP policy on non-HP print cartridges	113
HP fraud hotline and Web site	113
Recycle supplies	114
Print cartridge layout	114
Replacement instructions	115
Replace print cartridges	115
Install memory DIMMs	119
Install memory DIMMs	119
Enable memory	121
Check DIMM installation	122
Memory allocation	122
Clean the product	124
Product updates	124
Solve problems	125
Self help	126
Solve problems checklist	127
Factors that affect product performance	129
Restore factory-settings	130
Interpret control panel messages	131
Control panel message types	131
Control panel messages	131
Paper feeds incorrectly or becomes jammed	139
The product does not pick up paper	139
The product picks up multiple sheets of paper	139
Prevent paper jams	139
Clear jams	140
Jam locations	140
Jam in Tray 1	141
Jam in Tray 2	143
Jam in the fuser area	144
Jam in the output bin	145
Solve image quality problems	146
Use the correct paper type setting in the printer driver	146
Change the paper type setting for Windows	146
Change the paper type setting for Mac	146
Adjust color settings in the printer driver	147
Change the color theme for a print job	147
Change the color options	147
Use paper that meets HP specifications	148
Print a cleaning page	149
Calibrate the product to align the colors	149
Check the print cartridges	149
Print the Supplies Status page	150
Interpret the Print Quality Page	151
Inspect the print cartridge for damage	151
Repeating defects	152
Use the printer driver that best meets your printing needs	152
The product does not print or it prints slowly	154
The product does not print	154
The product prints slowly	154
Solve connectivity problems	155
Solve direct-connect problems	155
Solve network problems	155
Poor physical connection	155
The computer is using the incorrect IP address for the product	155
The computer is unable to communicate with the product	156
The product is using incorrect link and duplex settings for the network	156
New software programs might be causing compatibility problems	156
The computer or workstation might be set up incorrectly	156
The product is disabled, or other network settings are incorrect	156
Solve wireless network problems	157
Wireless connectivity checklist	157
The control panel displays the message: The wireless feature on this product has been turned off	158
The product does not print after the wireless configuration completes	158
The product does not print, and the computer has a third-party firewall installed	158
The wireless connection does not work after moving the wireless router or product	158
Cannot connect more computers to the wireless product	159
The wireless product loses communication when connected to a VPN	159
The network does not appear in the wireless networks list	159
The wireless network is not functioning	160
Solve product software problems	161
Product software problems	161
Solve common Mac problems	162
The printer driver is not listed in the Print & Fax list	162
The product name does not appear in the product list in the Print & Fax list	162
The printer driver does not automatically set up the selected product in the Print & Fax list	162
A print job was not sent to the product that you wanted	162
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	163
You are using a generic printer driver when using a USB connection	163
Supplies and accessories	165
Order parts, accessories, and supplies	166
Part numbers	166
Print cartridges	166
Cables and interfaces	166
Service and support	167
Hewlett-Packard limited warranty statement	168
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	169
Data stored on the print cartridge	170
End User License Agreement	171
OpenSSL	173
Customer support	174
Repack the product	175
Product specifications	177
Physical specifications	178
Power consumption, electrical specifications, and acoustic emissions	178
Environmental specifications	178
Regulatory information	179
FCC regulations	180
Environmental product stewardship program	181
Protecting the environment	181
Ozone production	181
Power consumption	181
Paper use	181
Plastics	181
HP LaserJet print supplies	181
Return and recycling instructions	182
United States and Puerto Rico	182
Multiple returns (more than one cartridge)	182
Single returns	182
Shipping	182
Residents of Alaska and Hawaii	182
Non-U.S. returns	182
Paper	183
Material restrictions	183
Disposal of waste equipment by users in private households in the European Union	183
Chemical substances	183
Material Safety Data Sheet (MSDS)	183
For more information	184
Declaration of conformity	185
Declaration of Conformity (wireless models)	187
Safety statements	189
Laser safety	189
Canadian DOC regulations	189
VCCI statement (Japan)	189
Power cord instructions	189
Power cord statement (Japan)	189
EMC statement (Korea)	190
Laser statement for Finland	190
GS statement (Germany)	191
Substances Table (China)	191
Restriction on Hazardous Substances statement (Turkey)	191
Additional statements for wireless products	192
FCC compliance statement—United States	192
Australia statement	192
Brazil ANATEL statement	192
Canadian statements	192
European Union regulatory notice	192
Notice for use in France	193
Notice for use in Russia	193
Korean statement	193
Taiwan statement	193