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The \, Troubleshoot fax problems, The display always shows Phone Off Hook

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● If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX) systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. ● Check to make sure the country/region setting is set appropriately for your country/region. If the country/ region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax port on the back of the printer. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. - If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshoot fax problems What kind of fax problem are you having? The display always shows Phone Off Hook ● HP recommends using a 2-wire phone cord. 112 Chapter 9 Solve problems

Section	Page
Get started	12
Printer views	12
Printer front view	12
Printer back view	13
Control panel features	13
Lift the control panel	13
Control panel	14
Function buttons	15
Dashboard icons	15
Change printer settings	16
To change settings for a function	16
To change the printer settings	16
Use the HP Smart app to print, scan, and manage	16
To install HP Smart and open the app	17
Get more information about HP Smart	17
Set up Scan to Email	17
Step 1: Set up the outgoing email profiles	18
From embedded web server (EWS) through the HP Printer software	18
From embedded web server (EWS) through web browser	18
Step 2: Add email addresses to the Address Book	18
Step 3: Configure other email options	19
Connect your printer	20
Connect your printer to a Wi-Fi network using Control Panel	20
Connect your printer to a Wi-Fi network using HP software	20
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)	21
Connect your printer to an Ethernet network	21
Connect your printer using a USB cable	21
Change wireless settings	22
Turn on or off the wireless capabilities of the printer	22
Change the connection type	22
Change USB to a wireless connection (Windows 7/Windows 10 and above/macOS)	22
Change wireless to a USB connection (Windows/macOS)	22
Load media	24
Before you begin	24
Load paper	24
Load envelopes	28
Load labels	28
Load an original on the scanner glass	29
Load an original in the document feeder	30
Change the paper settings	32
To change the paper settings (Windows)	32
To change the paper settings (OS X)	33
To change the default paper settings from the embedded web server	33
Print	34
Print with mobile devices	34
Print while connected to same Wi-Fi network	34
Print without connecting to same Wi-Fi network (Wi-Fi Direct)	34
To turn Wi-Fi Direct on or off from the printer control panel	35
To find the Wi-Fi Direct name or password	35
Print using a Windows computer	35
Print from a Mac computer	35
Copy, Scan, and Mobile Fax	36
Copy	36
To copy document or ID card	36
Scan	36
Scan to a computer	36
To scan an original to a computer from the printer control panel	37
To enable the scan to a computer feature (Windows)	37
Scan to a memory device	37
To scan an original to a memory device from the printer control panel	37
Set up HP Digital Solutions	37
Set up HP Digital Filing	38
Scan to email	39
Scan to email through Scan function	39
Email the scanned document or photo	39
Scan using HP Smart (iOS/Android, Windows 10 and above, and macOS)	40
Scan using the HP Scan software (Windows 7)	40
Scan using Webscan	40
To enable Webscan	41
To scan using Webscan	41
Tips for copy and scan success	41
Mobile Fax	41
Use Mobile Fax in the HP Smart app	41
Fax	43
Send a fax	43
Send a standard fax	43
To send a standard fax from the printer control panel	43
Send a standard fax from the computer	43
To send a standard fax from the computer (Windows)	44
Send a fax from a phone	44
To send a fax from an extension phone	44
Send a fax using monitor dialing	44
To send a fax using monitor dialing from the printer control panel	44
Send a fax using printer memory	45
To send a fax using printer memory	45
Send a fax to multiple recipients	45
To send a fax to multiple recipients using group phone book	46
Send a fax in Error Correction Mode	46
To change the ECM setting from the control panel	46
Receive a fax	46
Receive a fax manually	47
To receive a fax manually	47
Set up backup fax	47
To set backup fax from the printer control panel	47
Reprint received faxes from memory	48
To reprint faxes in memory from the printer control panel	48
Forward faxes to another number	48
To forward faxes from the printer control panel	48
Set automatic reduction for incoming faxes	49
To set automatic reduction from the printer control panel	49
Block unwanted fax numbers	49
To add a number to the junk fax list	50
To remove numbers from the junk fax list	50
To print a junk fax list	50
Receive faxes using HP Digital Fax	50
HP Digital Fax requirements	51
To set up or modify HP Digital Fax (Windows)	51
To turn off HP Digital Fax	51
Set up phone book contacts	51
Create and edit a phone book contact	51
To set up phone book contacts	51
To change phone book contacts	52
Create and edit a group phone book contact	52
To set up group phone book contacts	52
To change group phone book contacts	52
Delete phone book contacts	53
To delete phone book contacts	53
To delete group phone book contacts	53
Change fax settings	53
Configure the fax header	53
To set or change the fax header	54
Set the answer mode (Auto answer)	54
To set the answer mode	54
Set the number of rings before answering	54
To set the number of rings before answering	54
Change the answer ring pattern for distinctive ring	55
To change the answer ring pattern for distinctive ring	55
Set the dial type	55
To set the dial type	55
Set the redial options	55
To set the redial options	56
Set the fax speed	56
To set the fax speed	56
Set the fax sound volume	57
To set the fax sound volume	57
Fax and digital phone services	57
Fax on Voice over Internet Protocol	57
Use reports	58
Print fax confirmation reports	58
To enable fax confirmation	58
To include an image of the fax on the report	58
Print fax error reports	59
To set the printer to print fax error reports automatically	59
Print and view the fax log	59
To print the fax log from the printer control panel	59
Clear the fax log	59
To clear the fax log	59
Print the details of the last fax transaction	60
To print the Last Fax Transaction report	60
Print a Caller ID Report	60
To print a Caller ID History Report	60
View the Call History	60
To view the call history	60
Additional fax setup	60
Set up faxing (parallel phone systems)	61
Select the correct fax setup for your home or office	61
Case A: Separate fax line (no voice calls received)	63
Case B: Set up the printer with DSL	64
Case C: Set up the printer with a PBX phone system or an ISDN line	65
Case D: Fax with a distinctive ring service on the same line	66
Case E: Shared voice/fax line	67
Case F: Shared voice/fax line with voice mail	68
Case G: Fax line shared with computer modem (no voice calls received)	69
Case H: Shared voice/fax line with computer modem	72
Case I: Shared voice/fax line with answering machine	76
Case J: Shared voice/fax line with computer modem and answering machine	77
Case K: Shared voice/fax line with computer dial-up modem and voice mail	81
Test fax setup	83
Configure your printer	85
Use Web Services	85
Set up Web Services	85
Update the printer	85
Dynamic Security Enabled Printers	86
Open the HP printer software (Windows)	86
Configure the printer using the Embedded Web Server (EWS)	86
To access and use the Embedded Web Server (EWS)	86
Things to note when accessing EWS	87
To open EWS using HP Smart (iOS, Android, and Windows 10 and above)	87
To open EWS using an IP address (Wi-Fi or Ethernet connection)	87
To open EWS using an IP address (Wi-Fi Direct connection)	88
To open EWS using HP Printer software (Windows 7)	88
Configure IP network settings	88
View or change network settings	88
Rename the printer on a network	88
Manually configure IPv4 TCP/IP parameters	88
Assign or change the system password using the Embedded Web Server	89
Change energy-conservation settings	89
Set the Sleep Mode time	89
Change the printer shutdown time and settings	89
Supplies, accessories, and parts	91
Dynamic Security Enabled Printers	91
Order supplies, accessories, and parts	92
Order	92
Supplies and accessories	92
Configure the HP toner-cartridge-protection supply settings	93
Enable or disable the Cartridge Policy feature	93
Replace the toner cartridge	93
Cartridge information	93
Remove and replace the toner cartridge	93
Solve problems	96
HP support	96
Contact HP	96
Register printer	96
Additional warranty options	96
Additional information	96
Print printer reports	97
To print a report from the printer control panel	97
To print a report from the EWS	97
Printer reports	97
Restore original factory defaults and settings	98
To restore printer default settings using EWS	98
To restore network default settings using EWS	99
To restore the printer default settings from the printer control panel	99
To restore the printer network settings from the printer control panel	99
Cartridge low	99
Cartridge is low	100
Cartridge is very low	100
Change the “Very Low” settings	100
Order supplies	100
Paper misfeeds and pickup error	100
The printer does not pick up paper	101
The printer picks up multiple sheets of paper	101
The printer picks up paper in a crossed manner	101
Clear paper jams	101
Introduction	101
Before you begin	102
Jam locations	102
Frequent or recurring paper jams?	102
Clear jams from the input tray	103
Clear jams from the cartridge access area	104
Clear jams in the document feeder	107
Clear jams from the rear of the printer	108
Improve print quality	109
Introduction	109
Print from a different software program	110
Check the paper-type setting for the print job	110
Check the paper type setting on the printer	110
Check the paper type setting (Windows)	110
Check the paper type setting (OS X)	110
Check toner-cartridge status	110
Print a cleaning page	111
Visually inspect the toner cartridge	111
Check paper and the printing environment	111
Step one: Use paper that meets HP specifications	111
Step two: Check the environment	112
Adjust Print Density	112
Resolving print quality problems	112
Introduction	112
Troubleshoot print quality problems	113
Fax issues	119
Run the fax test	119
To test fax setup via the printer control panel	119
What to do if the fax test failed	119
The \	119
The \	120
The \	120
The \	121
The \	122
The \	123
Troubleshoot fax problems	123
The display always shows Phone Off Hook	123
The printer is having problems sending and receiving faxes	124
The printer cannot receive faxes, but can send faxes	125
The printer cannot send faxes, but can receive faxes	126
Fax tones are recorded on my answering machine	127
The computer cannot receive faxes (HP Digital Fax)	127
Solve wireless network problems	127
Introduction	127
Wireless connectivity checklist	127
The printer does not print after the wireless configuration completes	128
The printer does not print, and the computer has a third-party firewall installed	128
The wireless connection does not work after moving the wireless router or printer	128
Cannot connect more devices to the wireless printer (Wi-Fi Direct)	129
The printer cannot print when your computer is on a VPN	129
The network does not appear in the wireless networks list	129
The wireless network is not functioning	129
Perform a wireless network diagnostic test	130
Method one: Perform a wireless network diagnostic test using the printer control panel	130
Method two: Perform wireless network diagnostic test using the EWS	130
Reduce interference on a wireless network	130
Solve Ethernet connection problems	130
Printer specifications	131
Technical specifications	131
System requirements	131
Wi-Fi band supported	131
Printer dimensions	131
Power consumption, electrical specifications, and acoustic emissions	132
Operating-environment range	132
Warning icons	132
Laser Warning	133
Service and support	134
HP limited warranty statement	134
Country Specific Terms	135
Australia	135
New Zealand	136
UK, Ireland, and Malta	137
Austria, Belgium, Germany, and Luxemburg	137
Belgium, France, and Luxemburg	138
Italy	139
Spain	139
Denmark	140
Norway	140
Sweden	140
Portugal	141
Greece and Cyprus	141
Hungary	141
Czech Republic	142
Slovakia	142
Poland	142
Bulgaria	142
Romania	143
Belgium and the Netherlands	143
Finland	143
Slovenia	144
Croatia	144
Latvia	144
Lithuania	145
Estonia	145
Russia	145
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	145
HP policy on non-Original HP supplies	146
HP anticounterfeit Web site	146
Data stored on the toner cartridge	146
End User License Agreement	147
Customer self-repair warranty service	151
Customer support	152
Environmental product stewardship program	153
Protecting the environment	153
Ozone production	153
Power consumption	153
Toner consumption	153
Paper use	154
Plastics	154
HP LaserJet print supplies	154
Paper	154
Material restrictions	154
Disposal of waste equipment by users (EU and India)	154
Electronic hardware recycling	155
Hardware recycling information (Brazil)	155
Chemical substances	155
Product Power Data per European Union Commission Regulation 1275/2008	155
SEPA Ecolabel User Information (China)	155
The regulation of the implementation on China energy label for printer, and copier	156
Restriction of Hazardous Substances statement (India)	156
WEEE (Turkey)	156
The Table of Hazardous Substances/Elements and their Content (China)	157
Material Safety Data Sheet (MSDS)	157
EPEAT	158
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	158
For more information	159
Regulatory information	160
Regulatory statements	160
European Union & United Kingdom Regulatory Notice	160
Regulatory model numbers	160
FCC regulations	161
Canada - Industry Canada ICES-003 Compliance Statement	161
Power cord instructions	161
Laser safety	162
Laser statement for Finland	162
GS statement (Germany)	163
Nordic Statements (Denmark, Finland, Norway, Sweden)	163
Taiwan BSMI USB Port (Walk-up) Statement	163
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)	163
Производитель и дата производства	163
Өндіруші жəне өндіру мерзімі	164
Местные представители	164
Жергілікті өкілдіктері	164
Telecom (fax) statements	164
Fax Cord Statement	164
Belarus statement	164
Brazil ANATEL statement	165
Canada	165
Europe Statement for Telecom Operation	166
New Zealand	166
Additional FCC Statement for Telecom Products (US)	167
Telephone Consumer Protection Act	167
Wireless statements	167
FCC compliance statement—United States	168
Australia statement	168
Belarus statement	168
Brazil ANATEL statement	168
Canadian statements	168
China CMIIT Wireless statements	169
Korean statement	169
Taiwan statement (Traditional Chinese)	169
Products with 5 GHz Operation Industry of Canada	169
Taiwan NCC Statement:(Only for 5GHz)	169
Exposure to Radio Frequency Radiation (Canada)	169
European regulatory notice	170
Notice for use in Russia	170
Mexico statement	170
Thailand statement	170
Vietnam Telecom	170

Match case Limit results 1 per page

●

If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)

systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try

sending or receiving a test fax.

●

Check to make sure the country/region setting is set appropriately for your country/region. If the country/

region setting is not set or is set incorrectly, the test might fail and you might have problems sending and

receiving faxes.

●

Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if

your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not

hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an

analog phone line and try sending or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for

faxing. If the

Dial Tone Detection

test continues to fail, contact your telephone company and have them check the

phone line.

The "Fax Line Condition" test failed

●

Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if

your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not

hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an

analog phone line and try sending or receiving a fax.

●

Check the connection between the telephone wall jack and the printer to make sure the phone cord is

secure.

●

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax

port

on the back of the printer.

●

Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To ﬁnd out

if other equipment is causing a problem, disconnect everything from the phone line, and then run the test

again.

–

If the

Fax Line Condition Test

passes without the other equipment, then one or more pieces of the

equipment is causing problems; try adding them back one at a time and rerunning the test each time,

until you identify which piece of equipment is causing the problem.

–

If the

Fax Line Condition Test

fails without the other equipment, connect the printer to a working phone

line and continue reviewing the troubleshooting information in this section.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs

into atelephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall

jack.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for

faxing. If the

Fax Line Condition

test continues to fail and you experience problems faxing, contact your telephone

company and have them check the phone line.

Troubleshoot fax problems

What kind of fax problem are you having?

The display always shows Phone Oﬀ Hook

●

HP recommends using a 2-wire phone cord.

112

Chapter 9

Solve problems