HP OfficeJet Enterprise Color X555 Officejet Enterprise Color X555 - User Guid
HP OfficeJet Enterprise Color X555 Manual
View all HP OfficeJet Enterprise Color X555 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP OfficeJet Enterprise Color X555 manual content summary:
- HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 1
Officejet Enterprise Color X555 User Guide www.hp.com/support/ojcolorX555 - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 2
- HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 3
HP Officejet Enterprise Color X555 User Guide - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 5
...17 3 Parts, supplies, and accessories ...19 Order parts, accessories, and supplies ...20 Ordering ...20 Parts and supplies ...20 Accessories ...20 Replace the ink cartridges ...21 4 Print ...25 Print tasks (Windows) ...26 How to print (Windows) ...26 Automatically print on both sides (Windows 27 - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 6
to access the HP Embedded Web Server (EWS 45 HP Embedded Web Server features 45 Information tab ...46 General tab ...46 Print tab or Copy/Print tab 47 Scan/Digital Send tab (MFP models only 48 Fax tab (MFP models only 49 Troubleshooting tab ...49 Security tab ...50 HP Web Services tab ...50 iv - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 7
Encryption support: HP High Performance Secure Hard Disks 59 Lock the formatter ...59 Software and firmware updates ...60 6 Solve general problems multipurpose tray 70 Clear jams in the left door ...73 Clear jams in the ink collection unit area 74 Clear jams in Tray 2 ...77 Clear jams in optional - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 8
that meets HP specifications 82 Step two: Check the environment 83 Step three: Set the individual tray alignment 83 Calibrate the product to align the colors 83 Check other print job settings ...84 Adjust color settings (Windows 84 Try a different print driver ...85 Solve wired network problems - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 9
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 10
-bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system. X555dn models C2S11A - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 11
the US, go to www.hp.com/support, select a country/region, click Drivers & Software, and then provide the product name or number. In the Download Options area, click Drivers, Software & Firmware. 3 The HP Software Installer CD installs the HP PCL 6 driver for Windows operating systems along with - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 12
Product front view 9 12 3 8 4 7 6 5 1 Control panel with color touchscreen display (tilts up for easier viewing) 2 Output eject flap 3 Output bin extension 5 Tray 2 (Main paper tray) 6 On/off button 7 Ink cartridge door 8 USB 2.0 Host port 9 Hardware integration pocket (HIP - - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 13
Product back view 7 6 5 4 1 3 2 1 Left door (access for clearing jams and the ink collection unit) 2 Tray 1 (multipurpose tray) 3 Cable lock slot 4 Model and serial number label 5 Interface ports 6 Formatter (contains the interface ports) 7 Power connection ENWW Product views - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 14
Interface ports 1 2 3 1 USB device port accepts a USB cable from a computer (alternative to network and wireless connections). 2 Ethernet port 3 USB host port accepts USB storage devices for Plug and Print 6 Chapter 1 Product introduction ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 15
Home screen at any time. 2 Product status The status line provides information about the overall product status. 3 HP logo or Home button On any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home button to return to the Home screen. 4 Stop button Touch - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 16
10 Scroll bar 11 Features Touch the up or down arrows on the scroll bar to see the complete list of available features. Depending on the product configuration, the features that appear in this area can include any of the following items: ● Quick Sets ● Retrieve from USB ● Retrieve from Device - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 17
www.hp.com/support. 2. Select your country/region. 3. Click Troubleshooting. 4. Enter the product name (HP OfficeJet Enterprise Color X555), and then select Search. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 18
10 Chapter 1 Product introduction ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 19
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 20
paper use HP Officejet inks for business are specifically developed for use with HP printheads. Unique ink formulations help extend the life of the printheads and enhance reliability. When used with ColorLok® paper, these inks provide laser-like color output. This product supports a variety of - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 21
inkjet printers the recommended media and meets the weight specifications specification for this product unless it for this product. is HP paper that correct side of this type of paper. Using laser printer glossy media can result in ink puddling on the page and covering the internal parts of - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 22
Configure trays for paper type and size By default, the product pulls paper from Tray 2. If Tray 2 is empty, the product pulls paper from Tray 1, or Tray 3 if it is installed. Configuring a tray on this product changes the speed settings to obtain the best print quality for the type of paper that - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 23
Configure a tray by using the control panel You can also configure the trays for type and size without a prompt from the product. 1. From the Home screen on the product control panel, scroll to and touch the Trays button. 2. Touch the line for the tray that you want to configure, and then touch the - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 24
1 (multi-purpose tray on left side of the product) 1. Open Tray 1. 2. Pull out the tray extension. 3. Extend the paper guides fully and then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side to be printed on - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 25
that they align with the papersize marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray. NOTE: Place the paper into the tray with the side to - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 26
4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. 18 Chapter 2 Paper trays ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 27
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 28
with HP Officejet pigment ink HP 980A Standard-capacity cyan ink cartridge with HP Officejet pigment ink HP 980A Standard-capacity yellow ink cartridge with HP Officejet pigment ink HP 980A Standard-capacity magenta ink cartridge with HP Officejet pigment ink HP Officejet Enterprise ink - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 29
The product uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K). 1. Open the ink cartridge door. 2. Push the old ink cartridge inward to unlock it. 3. Grasp the edge of the old ink cartridge and then pull the cartridge straight - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 30
from the packaging. C 980 5. Do not touch the gold-colored metal contacts of the ink cartridge. Fingerprints on the contacts can cause print-quality problems. C 980 6. Insert the new ink cartridge into the product. Push the cartridge until it "clicks" into place. 22 Chapter 3 Parts, supplies - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 31
7. Close the ink cartridge door. 8. Place the old cartridge in the box and refer to information about recycling used ink cartridges on the ink cartridge box. ENWW Replace the ink cartridges 23 - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 32
24 Chapter 3 Parts, supplies, and accessories ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 33
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 34
. 1. From the software program, select the Print option. 2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the tabs - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 35
types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 36
or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 37
Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Finishing tab - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 38
the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The hp.com/support/ojcolorX555. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. Instructions - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 39
Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. Open the menus drop-down list or click 5. Click the Print button. Manually print on both sides (Mac OS X) NOTE: This feature is available if you install the HP print driver. It might not be available - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 40
menu, and then click the Print option. 2. In the Printer menu, select the product. 3. Open the menus drop-down list hp.com/support/ojcolorX555. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. Instructions - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 41
on the product so you can print them at any time. NOTE: Your print driver might look different than what is shown here, but the steps are the same select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 42
product so you can print them at any time. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 43
● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. ● Quick - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 44
HP LaserJet printers (check the printer's documentation). See www.hp.com/go/jd2800wSupport for more information on the HP Jetdirect 2800w NFC & Wireless Direct Accessory. Use HP SSID for easier product identification for HP Wireless Direct printing. The SSID (Service Set Identifier) is also available - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 45
device. NOTE: The product might require a firmware update to use this feature. To use HP ePrint, the product must meet these requirements: HP ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to your HP Connected account. The target HP printer - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 46
to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®. Windows and Mac both support IPP printing to LAN or WAN network-connected - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 47
Print from the USB port This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● . - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 48
40 Chapter 4 Print ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 49
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 50
parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 51
2. Open the following menus: ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPV 4 Settings ● Config Method 3. Select the Manual option, and then touch the Save button. 4. Open the Manual Settings menu. 5. Touch the IP Address, Subnet Mask, or Default Gateway option. 6. Touch the first field to open - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 52
3. To configure the address, touch the Address button and then touch the field to open a keypad. 4. Use the keypad to enter the address, and then touch the OK button. 5. Touch the Save button. 44 Chapter 5 Manage the product ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 53
Receive notification of product and supplies events ● View and change network configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. Internet access is not needed to open and use - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 54
a list of all product events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help solve problems. These pages also show additional services available for the product. Shows a summary of the number - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 55
Upgrade Download and install product firmware upgrade files. Quota and Statistics Services Provides connection information about third-party job-statistics services. Print tab or Copy/Print tab NOTE: The tab is named Copy/Print for MFP models. Table 5-3 HP Embedded Web Server Copy/Print - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 56
) Configure the default options for copy jobs. Manage Trays Configure settings for paper trays. Scan/Digital Send tab (MFP models only) Table 5-4 HP Embedded Web Server Scan/Digital Send tab Menu Description E-mail and Save to Network Folder Quick Setup Wizards Configure the product to send - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 57
that have been sent from or received by this product. Troubleshooting tab Table 5-6 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Select from a variety of reports and tests to help solve problems with the product. Retrieve Diagnostic Data Export product - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 58
PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product. It is necessary to Enable HP Web Services to use the HP ePrint feature. Table 5-8 HP - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 59
services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support parameters. ● Request, install, and manage digital certificates on the HP Jetdirect print server. ● Limit host access to this product - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 60
for help on various topics. Shop for Supplies Connect to the HP SureSupply Web site for information on purchasing original HP supplies, such as toner cartridges and paper. HP Instant Support Connect to the HP Web site to find solutions to product problems. 52 Chapter 5 Manage the product ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 61
hide Mac products found by the HP Utility in the Printers pane at the left side of the screen. ● All Settings: Click this button to return to the HP Utility main page. ● Applications: Click this button to manage which HP tools or utilities appear in the Dock. ● HP Support: Click this button to open - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 62
, such as the IPv4 and IPv6 settings. Provides access to the HP Embedded Web Server. Opens the HP Embedded Web Server page for configuring settings for scanning to email. NOTE: USB connections are not supported. Opens the HP Embedded Web Server page for configuring settings for scanning to a network - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 63
HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 64
Economy settings ● Optimize speed or energy usage ● Set Sleep mode ● Set the Sleep Schedule Optimize speed or energy usage The product has four incremental settings to optimize for speed or energy usage. 1. From the Home screen on the product control panel, scroll to and touch the Administration - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 65
● Date Format ● Time Format 4. Touch the Save button. 5. Open the Date/Time menu and configure the following settings: ● Date/Time ● Time Zone If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. 6. Touch the Save button. 7. Touch the back-arrow button - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 66
Security statements ● IP Security ● Sign in to the product ● Assign a system password ● Encryption support: HP High Performance Secure Hard Disks ● Lock the formatter Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 67
of the password and store it in a safe place. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based time-saving features and robust functionality. Use the Security menu in the HP Embedded Web Server to configure the disk. Lock the formatter The formatter has - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 68
firmware update file from the Web: In the US, go to www.hp.com/support/ojcolorX555. Click Drivers & Software. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Drivers & Software. 4. Enter the product name (HP OfficeJet Enterprise Color X555 - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 69
US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 70
loss of data. Touch the Reset button to complete the process. NOTE: The product restarts automatically after the reset operation completes. 62 Chapter 6 Solve general problems ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 71
by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 63 - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 72
Once an HP ink cartridge has reached Very Low, HP's Premium Protection Warranty on that ink cartridge has ink cartridge. 1. From the Home screen on the product control panel, scroll to and touch Supplies. 2. Open the following menus: ● Manage Supplies ● Supply Settings ● Black Cartridge or Color - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 73
Order supplies Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported Web browser on your computer, enter the product IP address or host - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 74
guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually only paper that meets HP specifications for this guides to center the stack. 66 Chapter 6 Solve general problems ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 75
work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 76
adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 77
Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the left door to clear the message. ENWW Clear jams 69 - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 78
. 3. If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet. 70 Chapter 6 Solve general problems ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 79
it out with both hands. Set the unit aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the ink collection unit, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. 5. Lower the platen by pressing down on the green tab. This - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 80
7. Reinstall the ink collection unit. 8. Close the left door. 72 Chapter 6 Solve general problems ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 81
Clear jams in the left door 1. Open the left door. 2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. ENWW Clear - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 82
unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the ink collection unit, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. 74 Chapter 6 Solve general problems ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 83
4. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You might need to gently pull on the sheet if it does not feed. Remove the sheet. 5. Lift the green tab to place the platen back into its operating position. ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 84
6. Reinstall the ink collection unit. 7. Close the left door. 76 Chapter 6 Solve general problems ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 85
Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 86
Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3 3 78 Chapter 6 Solve general problems ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 87
3. If the jam cannot be cleared at the tray, try clearing the jam from the lower left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. 3 ENWW Clear jams 79 - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 88
the ink cartridge ● Check paper and the printing environment ● Calibrate the product to align the colors ● Check other print job settings ● Try a different print driver Print from a different software program Try printing from a different software program. If the page prints correctly, the problem - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 89
quality problems can occur when using an ink cartridge that HP cartridge. A genuine HP ink cartridge has the words "HP" or "Hewlett-Packard" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/support. Select your country/region. Click Troubleshooting - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 90
cause print-quality problems. C 980 3. If you see any scratches, or other damage on the metal connector, replace the ink cartridge. 4. see if the problem has resolved. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 91
that this product supports. ● Use paper use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper Print Test Page button, and then follow the instructions on the printed pages. 5. Touch the Print colors Calibration is a product function that optimizes print - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 92
problems such as misaligned color, colored driver settings. Adjust color settings (Windows) Follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors Color tab. 4. Select the HP EasyColor check box to clear it. 5. Select a color theme from the Color - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 93
any of the following drivers from the HP Web site. In the US, go to www.hp.com/support/ ojcolorX555. Outside the US, go to www.hp.com/support. Select your country/region. Click Download Drivers & Software. Enter the product name, and then select Search. HP PCL 6 driver ● Provided as the default - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 94
driver HP UPD PCL 5 HP UPD PCL 6 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support a single driver for use printer feature support - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 95
compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 96
settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly 1. Check the network - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 97
45 network connection 45 energy use, optimizing 56 Ethernet (RJ-45) locating 6 Explorer, versions supported HP Embedded Web Server 45 F fax settings HP Embedded Web Server 49 file upload, Mac 53 firmware update, Mac 54 fonts upload, Mac 53 G gateway, setting default 43 general configuration - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 98
48 security settings 50 troubleshooting tools 49 HP Embedded Web Server (EWS) features 45 network connection 45 HP ePrint 37 HP ePrint software 37 HP Utility 53 HP Utility for Mac Bonjour 53 features 53 HP Utility, Mac 53 HP Web Jetadmin 55 HP Web Services enabling 50 HP Wireless Direct Printing 36 - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 99
status 81 system requirements HP Embedded Web Server 45 T TCP/IP manually configuring IPv4 parameters 43 manually configuring IPv6 parameters 43 77, 78 locating 4 troubleshooting jams 68 network problems 87 paper feed problems 66 wired network 87 troubleshooting tools HP Embedded Web Server 49 two - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 100
92 Index ENWW - HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 101
- HP OfficeJet Enterprise Color X555 | Officejet Enterprise Color X555 - User Guid - Page 102
© 2014 Hewlett-Packard Development Company, L.P. www.hp.com *C2S11-90904* *C2S11-90904* C2S11-90904
User Guide
O
ff
icejet Enterprise Color X555
www.hp.com/support/ojcolorX555