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HP OfficeJet Enterprise Color X555 Officejet Enterprise Color X555 - User Guid - Page 69

Solve general problems

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6 Solve general problems ● Restore factory-set defaults ● Control panel help system ● A "Cartridge is low" or "Cartridge is very low" message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear jams ● Improve print quality ● Solve wired network problems For more information: In the US, go to www.hp.com/support/ojcolorX555. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW 61

Section	Page
Product introduction	9
Product comparison	12
Product front view	12
Product back view	13
Interface ports	14
Control-panel view	15
Product hardware setup and software installation	17
Paper trays	19
Understand paper use	20
Configure trays for paper type and size	22
Configure a tray when loading paper	22
Configure a tray to match print job settings	22
Configure a tray by using the control panel	23
Load Tray 1 (multi-purpose tray on left side of the product)	24
Load Tray 2 or optional Tray 3	25
Parts, supplies, and accessories	27
Order parts, accessories, and supplies	28
Ordering	28
Parts and supplies	28
Accessories	28
Replace the ink cartridges	29
Print	33
Print tasks (Windows)	34
How to print (Windows)	34
Automatically print on both sides (Windows)	35
Manually print on both sides (Windows)	36
Print multiple pages per sheet (Windows)	37
Select the paper type (Windows)	38
Additional print tasks	38
Print tasks (Mac OS X)	39
How to print (Mac OS X)	39
Automatically print on both sides (Mac OS X)	39
Manually print on both sides (Mac OS X)	39
Print multiple pages per sheet (Mac OS X)	39
Select the paper type (Mac OS X)	40
Additional print tasks	40
Store print jobs on the product to print later	41
Create a stored job (Windows)	41
Create a stored job (Mac OS X)	42
Print a stored job	43
Delete a stored job	43
Mobile printing	44
HP Wireless Direct and NFC Printing	44
HP ePrint via email	45
HP ePrint software	45
AirPrint	46
Print from the USB port	47
Enable the USB port for printing	47
Print USB documents	47
Manage the product	49
Configure IP network settings	50
Printer sharing disclaimer	50
View or change network settings	50
Rename the product on a network	50
Manually configure IPv4 TCP/IP parameters from the control panel	51
Manually configure IPv6 TCP/IP parameters from the control panel	51
HP Embedded Web Server	53
How to access the HP Embedded Web Server (EWS)	53
HP Embedded Web Server features	53
Information tab	54
General tab	54
Print tab or Copy/Print tab	55
Scan/Digital Send tab (MFP models only)	56
Fax tab (MFP models only)	57
Troubleshooting tab	57
Security tab	58
HP Web Services tab	58
Networking tab	58
Other Links list	60
HP Utility for Mac OS X	61
Open HP Utility	61
HP Utility features	61
HP Web Jetadmin	63
Economy settings	64
Optimize speed or energy usage	64
Set Sleep mode	64
Set the Sleep Schedule	64
Product security features	66
Security statements	66
IP Security	66
Sign in to the product	66
Assign a system password	66
Encryption support: HP High Performance Secure Hard Disks	67
Lock the formatter	67
Software and firmware updates	68
Solve general problems	69
Restore factory-set defaults	70
Control panel help system	71
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel	72
Change the “Very Low” settings	72
For products with fax capability	72
Order supplies	73
Product does not pick up paper or misfeeds	74
The product does not pick up paper	74
The product picks up multiple sheets of paper	74
The document feeder jams, skews, or picks up multiple sheets of paper	74
Clear jams	76
Auto-navigation for clearing jams	76
Experiencing frequent or recurring paper jams?	76
Clear jams in the output bin	77
Clear jams in Tray 1 (multipurpose tray)	78
Clear jams in the left door	81
Clear jams in the ink collection unit area	82
Clear jams in Tray 2	85
Clear jams in optional Tray 3	86
Improve print quality	88
Print from a different software program	88
Check the paper-type setting for the print job	88
Check the paper type setting (Windows)	88
Check the paper type setting (Mac OS X)	88
Check ink cartridge status	89
Clean the product	89
Print a cleaning page	89
Clean the printhead	90
Resolve ink smears	90
Visually inspect the ink cartridge	90
Check paper and the printing environment	90
Step one: Use paper that meets HP specifications	90
Step two: Check the environment	91
Step three: Set the individual tray alignment	91
Calibrate the product to align the colors	91
Check other print job settings	92
Adjust color settings (Windows)	92
Try a different print driver	93
Solve wired network problems	95
Poor physical connection	95
The computer is using the incorrect IP address for the product	95
The computer is unable to communicate with the product	95
The product is using incorrect link and duplex settings for the network	96
New software programs might be causing compatibility problems	96
The computer or workstation might be set up incorrectly	96
The product is disabled, or other network settings are incorrect	96