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HP Officejet 6000 User Guide - Page 107

Advanced wireless troubleshooting, Make sure your computer is connected to your network - driver windows 8

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button two times. Then release all buttons. If a problem is detected, the printed test report will include recommendations that might help solve the problem. Advanced wireless troubleshooting If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect to your HP device to the wireless network, try the following suggestions in the order presented: • Make sure your computer is connected to your network • Make sure that the HP device is connected to your network • Check to see if the firewall software is blocking communication • Make sure the HP device is online and ready • Your wireless router is using a hidden SSID • Make sure the wireless version of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Make sure your computer is connected to your network To check a wired (Ethernet) connection ▲ Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer. Usually there are two indicator lights, one that is on, and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer. NOTE: Macintosh computers do not have indicator lights. To check the Ethernet connection on a Macintosh computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is working correctly, Built-in Ethernet appears in the list of connections, along with the IP address and other status information. If Built-in Ethernet does not appear in the list, there might be a problem with the router, the Ethernet cable, or your computer. For more information, click the Help button in the window. Solve wireless problems 103

Section	Page
Contents	5
Get started	12
Find other resources for the product	12
Find the device model number	13
Accessibility	14
Understand the device parts	14
Front view	14
Control panel	15
Back view	16
Connection information	16
Turn off the device	17
Eco-Tips	17
Install the accessories	18
Install the duplexer (available on some models)	18
Turn on accessories	18
Activate and deactivate the duplexer on the device	18
To turn accessories on or off on Windows computers	19
To turn on accessories on Macintosh computers	19
Use the device	20
Select print media	20
Recommended papers for printing	20
Recommended papers for photo printing	22
Tips for selecting and using print media	22
Understand specifications for supported media	23
Understand supported sizes	24
Understand supported media types and weights	26
Set minimum margins	27
Load media	28
Change print settings	29
To change settings from an application for current jobs (Windows)	29
To change default settings for all future jobs (Windows)	30
To change settings (Mac OS X)	30
Print on both sides (duplexing)	30
Guidelines for printing on both sides of a page	30
Perform duplexing	31
Print on special and custom-sized media	31
Print borderless	32
To print a borderless document (Windows)	33
To print a borderless document (Mac OS X)	33
Print a Web page (Windows only)	34
Cancel a print job	34
Configure and manage	35
Manage the device	35
Monitor the device	36
Administer the device	36
Use device management tools	37
Embedded Web server	38
To open the embedded Web server	38
Embedded Web server pages	39
Toolbox (Windows)	39
Open the Toolbox	40
Toolbox tabs	40
Network Toolbox	41
Use the HP Solution Center (Windows)	41
HP Printer Utility (Mac OS X)	41
Open the HP Printer Utility	42
HP Printer Utility panels	42
Use the HP Device Manager (Mac OS X)	43
Understand the printer status page	43
Understand the network configuration or wireless status report	45
Configure the device (Windows)	46
Direct connection	46
To install the software before connecting the device (recommended)	46
To connect the device before installing the software	47
To share the device on a locally shared network	47
Network connection	48
Install the device on a network	48
Install the device software on client computers	48
Install the printer driver using Add Printer	49
Configure the device (Mac OS X)	49
To install the software for network or direct connection	49
To share the device on a locally shared network	50
Set up the device for wireless communication	50
Understand 802.11 wireless network settings	51
To set up wireless communication using the installer (Windows)	52
To set up the device on a wireless communication using the installer (Mac OS X)	53
Connect the device using an ad hoc wireless network connection	53
To turn off wireless communication	53
Configure your firewall to work with HP devices	53
Change the connection method	54
Guidelines for ensuring wireless network security	55
To add hardware addresses to a wireless access point	55
Other guidelines	55
Uninstall and reinstall the software	56
Maintain and troubleshoot	59
Work with ink cartridges	59
Information on ink cartridges and the printhead	59
Check the estimated ink levels	60
Replace the ink cartridges	61
Usage information collection	63
Print and evaluate a print quality report	64
To print a print quality report	64
To evaluate the Print Quality Diagnostic Page	65
Ink Levels	65
Good color bars	65
Ragged, irregularly streaked, or faded bars	66
Regular white streaks in the bars	67
Bar colors are not uniform	67
Large Black Font Text	68
Alignment Patterns	69
If you see no defects	69
Troubleshooting tips and resources	69
Solve printing problems	70
The device shuts down unexpectedly	70
Device takes a long time to print	70
Blank or partial page printed	71
Something on the page is missing or incorrect	71
Placement of the text or graphics is wrong	72
Print troubleshooting	73
Envelopes print incorrectly	73
The product is not responding	74
The product prints meaningless characters	77
Nothing happens when I try to print	77
The margins are not printing as expected	80
Text or graphics are cut off at the edge of the page	81
A blank page came out while printing	83
Print quality troubleshooting	84
Wrong, inaccurate, or bleeding colors	84
Ink is not filling the text or graphics completely	87
The printout has a horizontal band of distortion near the bottom of a borderless print	89
Printouts have horizontal streaks or lines	90
Printouts are faded or have dull colors	92
Printouts seem blurry or fuzzy	94
Printouts are slanted or skewed	95
Ink streaks on the back of the paper	96
Paper is not picked up from the input tray	97
Poor black text	98
The product prints slowly	100
Advanced printhead maintenance	100
Clean the printhead	101
Align the printhead	102
Solve paper-feed problems	103
Solve device management problems	104
Embedded Web server cannot be opened	104
Solve network problems	105
Solve wireless problems	106
Basic wireless troubleshooting	106
Advanced wireless troubleshooting	107
Make sure your computer is connected to your network	107
Make sure that the HP device is connected to your network	109
Check to see if the firewall software is blocking communication	109
Make sure the HP device is online and ready	110
Your wireless router is using a hidden SSID	110
Make sure the wireless version of the HP device is set as the default printer driver (Windows only)	110
Make sure the HP Network Devices Support service is running (Windows only)	111
Add hardware addresses to a wireless access point (WAP)	111
Troubleshoot installation issues	112
Hardware installation suggestions	112
Software installation suggestions	113
Solve network problems	114
Clear jams	115
Clear a jam in the device	115
Tips for avoiding jams	116
Errors (Windows)	116
Printhead Problem - The printhead appears to be missing or damaged	117
Incompatible Printhead	117
Printhead problem and advanced printhead maintenance	117
Printhead problem - The following printhead has a problem	117
Advanced printhead maintenance	117
Device Disconnected	122
Ink Alert	122
HP recommends you have a replacement available for when print quality becomes no longer acceptable.	123
The amount of ink in the following cartridge may be low enough to cause poor print quality and cartridge changes may be required soon. HP recommends you have replacement cartridges available to install when print quality is no longer acceptable	123
Ink system failure	123
Cartridge Problem	124
The following cartridge appears to be missing or damaged	124
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots	124
Cartridge Problem	124
Paper Mismatch	124
The cartridge cradle cannot move	124
Paper Jam	125
The printer is out of paper.	125
Incompatible Cartridge(s)	125
The following cartridge is not intended for use in this printer	125
The following cartridges are not intended for use in this printer as it is currently configured	125
Printer Offline	125
Printer Paused	126
Document failed to print	126
Previously used genuine HP cartridge	126
Ink Service Capacity Warning	126
General printer error	126
Control-panel lights reference	128
Interpreting control-panel lights	128
HP supplies and accessories	135
Order printing supplies online	135
Accessories	135
Supplies	135
Ink cartridges	136
HP media	136
Support and warranty	137
Obtain electronic support	137
Obtain HP telephone support	138
Before you call	138
Support process	138
HP support by phone	139
Phone support period	139
Telephone support numbers	140
Placing a call	141
After the phone support period	141
Additional warranty options	141
HP Quick Exchange Service (Japan)	141
HP Korea customer support	142
Hewlett-Packard limited warranty statement	143
Ink cartridge warranty information	144
Prepare the device for shipment	144
Remove the rear access panel or duplexer	144
Remove the output tray	144
Pack the device	145
Device specifications	146
Physical specifications	146
Product features and capacities	146
Processor and memory specifications	146
System requirements	147
Network protocol specifications	148
Embedded Web server specifications	148
Print resolution	148
Environmental specifications	149
Electrical specifications	149
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	149
Regulatory information	150
FCC statement	150
Notice to users in Korea	151
VCCI (Class B) compliance statement for users in Japan	151
Notice to users in Japan about the power cord	151
Toxic and hazardous substance table	151
LED indicator statement	152
Regulatory information for wireless products	152
Exposure to radio frequency radiation	152
Notice to users in Brazil	152
Notice to users in Canada	152
Notice to users in Taiwan	153
European Union regulatory notice	153
Regulatory model number	154
Declaration of conformity	154
Environmental product stewardship program	156
Paper use	156
Plastics	156
Material safety data sheets	156
Recycling program	156
HP inkjet supplies recycling program	156
Disposal of waste equipment by users in private households in the European Union	157
Power consumption	157
Third-party license agreements	158
Expat	158
OpenSSL	158
SHA2	160

Match case Limit results 1 per page

button two times. Then release all buttons. If a problem is detected, the printed test report

will include recommendations that might help solve the problem.

Advanced wireless troubleshooting

If you have tried the suggestions provided in the Basic troubleshooting section and are

still unable to connect to your HP device to the wireless network, try the following

suggestions in the order presented:

•

Make sure your computer is connected to your network

•

Make sure that the HP device is connected to your network

•

Check to see if the firewall software is blocking communication

•

Make sure the HP device is online and ready

•

Your wireless router is using a hidden SSID

•

Make sure the wireless version of the HP device is set as the default printer driver

(Windows only)

•

Make sure the HP Network Devices Support service is running (Windows only)

•

Add hardware addresses to a wireless access point (WAP)

Make sure your computer is connected to your network

To check a wired (Ethernet) connection

▲

Many computers have indicator lights beside the port where the Ethernet cable from

the router connects to your computer. Usually there are two indicator lights, one that

is on, and another that blinks. If your computer has indicator lights, check to see if the

indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to

the computer and the router. If you still do not see lights, there might be a problem

with the router, the Ethernet cable, or your computer.

NOTE:

Macintosh computers do not have indicator lights. To check the Ethernet

connection on a Macintosh computer, click

System Preferences

in the Dock, and

then click

Network

. If the Ethernet connection is working correctly,

Built-in

Ethernet

appears in the list of connections, along with the IP address and other

status information. If

Built-in Ethernet

does not appear in the list, there might be

a problem with the router, the Ethernet cable, or your computer. For more

information, click the Help button in the window.

Solve wireless problems

103