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HP PageWide Pro 452dw User Guide - Page 86

The wireless product loses communication when connected to a VPN

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d. Click your product. e. Click Update IP Address to open a utility that reports the known ("previous") IP address for the product and allows you to change the IP address, if necessary. 6. Make sure that your computer is working correctly. If necessary, restart your computer. The wireless product loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start , click Run, and then type cmd. b. Type ping followed by the service set identifier (SSID) for your network. c. If the window displays round-trip times, the network is working. 3. To make sure that the router or product connects to the same network that your computer connects to, print the Network Configuration Page. For instructions, see Information pages. Product software issues (Windows) Problem Solution A printer driver for the ● product is not visible in the Printer folder ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, rightclick the icon, and select Close or Disable. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable. ● Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software. ● If necessary, run the Disk Defragmenter, and reinstall the product software. The product is in Ready mode, but nothing prints ● Print a configuration page from the control panel, and verify the product functionality. ● Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable. ● Verify the IP Address on the Configuration Page matches the IP address for the software port. Use one of the following procedures: - Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista, installed without using the fully featured installer (such as Add Printer Wizard in Windows): 76 Chapter 7 Solve problems ENWW

Section	Page
Product basics	11
Product features	11
Environmental features	11
Accessibility features	11
Product views	12
Front view	12
Back view	12
Cartridge door view	13
Power on and off	13
Turn the product on	13
Manage power	14
Turn the product off	14
Use the control panel	15
Control panel menu buttons	15
Control panel menu navigation	16
Control panel action buttons	16
Control panel supply status	17
Help features	17
Printer information	17
Help animations	18
Quiet Mode	18
To turn Quiet Mode on or off from the control panel	18
To turn Quiet Mode on or off from the EWS	18
Connect the product	19
Connect the product to a computer or a network	19
To connect the product using a USB cable	19
To connect the product to a network	19
Supported network protocols	20
Connect the product using a wired network	20
Connect the product using a wireless network (wireless models only)	20
To connect the product to a wireless network using the Wireless Setup Wizard	21
To connect the product to a wireless network using WPS	21
To connect the product to a wireless network manually	22
Use Wi-Fi Direct to connect a computer or device to the product	22
To turn on Wi-Fi Direct	23
To print from a wireless-capable mobile device	23
To print from a wireless-capable computer (Windows)	23
To print from a wireless-capable computer (OS X)	24
Install HP printer software for a wireless product already on the network	24
Open the printer software (Windows)	25
Manage network settings	25
View or change network settings	25
Set or change the product password	25
Manually configure TCP/IP parameters from the control panel	26
Link speed and duplex settings	26
Printer management and services	28
HP Embedded Web Server	28
About the EWS	28
About cookies	28
Open the EWS	29
Features	29
Home tab	29
Web Services tab	30
Network tab	30
Tools tab	30
Settings tab	31
Web Services	31
What are Web Services?	32
HP ePrint	32
Set Up Web Services	32
Use Web Services	33
HP ePrint	33
Remove Web Services	34
HP Web Jetadmin software	34
Product security features	34
Security statements	34
Firewall	34
Security settings	35
Firmware updates	36
HP Printer Assistant in the printer software (Windows)	36
Open the HP Printer Assistant	36
Features	36
Connected tab	36
Print tab	36
Shop tab	37
Help tab	37
Tools tab	37
Estimated Levels tab	37
HP Utility (OS X)	37
AirPrint™ (OS X)	38
Paper and print media	39
Understand paper use	39
Supported media sizes	40
Supported paper and print media sizes	40
Supported envelope sizes	41
Supported card and label sizes	41
Supported photo media sizes	42
Supported paper types and tray capacity	42
Tray 1 (multipurpose) on left side of the product	42
Tray 2 (default tray) and Tray 3 (accessory tray)	43
Configure trays	43
Load media	44
Load Tray 1	44
Load Tray 2	45
Load optional Tray 3	46
Load envelopes	47
Load letterhead or preprinted forms	49
Tips for selecting and using paper	50
Cartridges	51
HP PageWide cartridges	51
HP policy on non-HP cartridges	51
Counterfeit HP cartridges	51
Manage cartridges	51
Store cartridges	52
Print with General Office mode	52
Print when a cartridge is at estimated end of life	52
Check the estimated cartridge levels	52
Order cartridges	53
Recycle cartridges	54
Replace cartridges	54
Tips for working with cartridges	55
Print	57
Print from a computer	57
To print from a computer (Windows)	57
To print from a computer (OS X)	58
To set up printing shortcuts (Windows)	59
To set up printing presets (OS X)	59
To adjust or manage colors	60
Choose a preset color theme for a print job	60
Adjust the color options for a print job manually	60
Match colors to your computer screen	61
Control access to color printing	61
Print with HP ePrint	61
Print off site by sending an email with the HP ePrint app	62
Print from an on-site computer or mobile device	62
Print with AirPrint (OS X)	62
Tips for print success	63
Cartridge tips	63
Paper loading tips	63
Printer settings tips (Windows)	63
Printer settings tips (OS X)	64
Solve problems	65
Problem-solving checklist	65
Check that the product power is on	65
Check the control panel for error messages	65
Test print functionality	65
Try sending a print job from a computer	66
Factors that affect product performance	66
Information pages	66
Factory-set defaults	67
Cleaning routines	67
Clean the printhead	67
Clean the control panel screen	68
Jams and paper-feed issues	68
The product does not pick up paper	68
The product picks up multiple sheets of paper	69
Prevent paper jams	69
Clear jams	69
Jam locations	70
Clear jams in Tray 1 (multipurpose tray)	70
Clear jams in Tray 2	70
Clear jams in optional Tray 3	71
Clear jams in the left door	73
Clear jams in the output bin	73
Clear jams in the duplexer	74
Cartridge issues	75
Refilled or remanufactured cartridges	75
Interpret control panel messages for cartridges	76
Cartridge Depleted	76
Cartridge Low	76
Cartridge Very Low	76
Counterfeit or used [color] cartridge installed	76
Do not use SETUP cartridges	76
Genuine HP cartridge installed	76
Incompatible [color]	77
Incompatible cartridges	77
Install [color] cartridge	77
Non-HP cartridges installed	77
Printer Failure	78
Problem with Print System	78
Problem with Printer Preparation	78
Problem with SETUP cartridges	78
Use SETUP cartridges	78
Used [color] installed	79
Printing issues	79
The product does not print	79
The product prints slowly	80
Improve print quality	80
Check for genuine HP cartridges	80
Use paper that meets HP specifications	80
Use the correct paper type setting in the printer driver	81
Change the paper type and size setting (Windows)	81
Change the paper type and size setting (OS X)	81
Use the printer driver that best meets your printing needs	81
Align the printhead	82
Print a print-quality report	82
Connectivity issues	82
Solve USB direct-connect problems	82
Solve network problems	82
Poor physical connection	83
The computer is using the incorrect IP address for the product	83
The computer is unable to communicate with the product	83
The product is using incorrect link and duplex settings for the network	83
New software programs might be causing compatibility problems	83
The computer or workstation might be set up incorrectly	84
The product is disabled, or other network settings are incorrect	84
Wireless network issues	84
Wireless connectivity checklist	84
The product does not print, and the computer has a third-party firewall installed	85
The wireless connection does not work after moving the wireless router or product	85
Cannot connect more computers to the wireless product	85
The wireless product loses communication when connected to a VPN	86
The network does not appear in the wireless networks list	86
The wireless network is not functioning	86
Product software issues (Windows)	86
Product software issues (OS X)	87
A print job was not sent to the product that you wanted	87
You are using a generic printer driver when using a USB connection	87
Service and support	89
Customer support	89
HP limited warranty statement	89
UK, Ireland, and Malta	91
Austria, Belgium, Germany, and Luxemburg	91
Belgium, France, and Luxemburg	92
Italy	93
Spain	93
Denmark	94
Norway	94
Sweden	94
Portugal	94
Greece and Cyprus	95
Hungary	95
Czech Republic	95
Slovakia	96
Poland	96
Bulgaria	96
Romania	97
Belgium and the Netherlands	97
Finland	97
Slovenia	98
Croatia	98
Latvia	98
Lithuania	98
Estonia	99
Russia	99
Technical information	100
Product specifications	100
Print specifications	100
Physical specifications	100
Power consumption and electrical specifications	100
Acoustic emission specifications	100
Environmental specifications	101
Environmental product stewardship program	101
Protecting the environment	102
Ozone production	102
Power consumption	102
European Union Commission Regulation 1275/2008	102
Paper	102
HP PageWide printing supplies	102
Plastics	103
Electronic hardware recycling	103
Material restrictions	103
General battery information	103
Battery disposal in Taiwan	103
California Perchlorate Material Notice	103
EU Battery Directive	104
Battery notice for Brazil	104
Chemical substances	104
EPEAT	104
Disposal of waste equipment by users	104
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	105
Toxic and hazardous substance table (China)	106
Restriction on hazardous substances statement (Turkey)	106
Restriction on hazardous substances statement (Ukraine)	106
Restriction of hazardous substance statement (India)	107
China energy label for printer, fax, and copier	107
China SEPA Eco Label user information	107
Regulatory information	107
Regulatory notices	108
Regulatory model identification number	108
FCC statement	108
VCCI statement (Japan)	109
Power cord instructions	109
Power cord statement (Japan)	109
EMC statement (Korea)	109
Visual display workplaces statement for Germany	109
European Union Regulatory Notice	109
European Union Regulatory Notice	109
Wireless models only	110
Additional statements for wireless products	110
Exposure to radio frequency radiation	110
Notice to users in Brazil	110
Canadian statements	111
Japan statement	111
Notice to users in Korea	111
Taiwan statement	111
Mexico statement	111

Match case Limit results 1 per page

Click your product.

Click

Update IP Address

to open a utility that reports the known (“previous”) IP address for

the product and allows you to change the IP address, if necessary.

Make sure that your computer is working correctly. If necessary, restart your computer.

The wireless product loses communication when connected to a VPN

●

Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

●

Make sure the wireless router is turned on and has power.

●

The network might be hidden. However, you can still connect to a hidden network.

The wireless network is not functioning

To verify if the network has lost communication, try connecting other devices to the network.

Test network communication by pinging the network.

Open a command-line prompt on your computer. For Windows, click

Start

, click

Run

, and then

type

cmd

Type

ping

followed by the service set

identiﬁer

(SSID) for your network.

If the window displays round-trip times, the network is working.

To make sure that the router or product connects to the same network that your computer connects to,

print the Network

Conﬁguration

Page. For instructions, see

Information pages

Product software issues (Windows)

Problem

Solution

A printer driver for the

product is not visible in the

Printer

folder

●

Reinstall the product software.

NOTE:

Close any applications that are running. To close an application that has an icon in the system tray, right-

click the icon, and select

Disable

●

Try plugging the USB cable into a

diﬀerent

USB port on the computer.

An error message was

displayed during the

software installation

●

Reinstall the product software.

NOTE:

Close any applications that are running. To close an application that has an icon in the task bar, right-

click the icon, and select

Disable

●

Check the amount of free space on the drive where you are installing the product software. If necessary, free up

as much space as you can, and reinstall the product software.

●

If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready

mode, but nothing prints

●

Print a

conﬁguration

page from the control panel, and verify the product functionality.

●

Verify that all of the cables are correctly seated and within

speciﬁcations.

This includes the USB and power

cables. Try a new cable.

●

Verify the IP Address on the

Conﬁguration

Page matches the IP address for the software port. Use one of the

following procedures:

—

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista

, installed without using

the fully featured installer (such as Add Printer Wizard in Windows):

Chapter 7

Solve problems

ENWW