HP Pavilion dm4-3000 HP Pavilion dm4 Entertainment PC - Maintenance and Servic
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- HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 1
HP Pavilion dm4 Entertainment PC Maintenance and Service Guide - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 2
statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: December 2011 First Edition: November 2011 Document Part Number - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 4
iv Safety warning notice - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 5
2 External component identification 5 Display ...5 Buttons and fingerprint reader 6 Keys ...8 Lights ...9 TouchPad ...10 Front ...11 Left side ...12 Right side ...13 Bottom ...14 3 Illustrated parts catalog 15 Service tag ...16 Computer major components 17 Display assembly subcomponents 22 Mass - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 6
36 Component replacement procedures 38 Service tag ...38 Battery ...39 WLAN module ...41 mSATA solid-state drive 44 Memory module ...45 Optical drive ...46 Hard drive ...48 RTC battery ...51 Bluetooth module ...52 Webcamera/microphone module 54 Display panel ...55 Keyboard ...57 Top cover ...60 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 7
...95 14.0-in display specifications 96 Hard drive specifications ...97 7 Backup and recovery ...98 Restore ...98 Creating restore media ... Power cord set requirements 105 Requirements for all countries 105 Requirements for specific countries and regions 106 9 Recycling ...108 Index ...109 vii - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 8
viii - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 9
Panel Memory Description HP Pavilion dm4 Entertainment PC Intel controller hub (PCH) Intel graphics: Intel HD Graphics 3000 Switchable discrete graphics: ATi XT Radeon HD7470 package Support for BD playback with switchable graphics, BACO, HD decode, and DX11 ● 14.0-in, high-definition+ (HD+), light - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 10
-GB, 5400-rpm, 9.5-mm ● 640-GB, 5400-rpm, 9.5-mm ● 500-GB, 7200-rpm and 5400-rpm, 9.5-mm ● 320-GB, 7200-rpm and 5400-rpm, 9.5-mm Supports either a 750-GB, 5400-rpm, 9.5-mm hard drive + 20-GB mSATA solid-state drive combination configuration or a 500-GB, 7200-rpm, 9.5-mm hard drive + 20 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 11
USB 2.0 port on the right side of the computer) Keyboard/pointing Full-size Duracoat, island-style keyboard, in black finish (available only on non-Beats Edition devices computer models) Full-size Duracoat, backlit, island-style keyboard, in black finish (available only in the United States) 3 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 12
keyboard, in red finish (available only on Beats Edition computer models) TouchPad with image sensor TouchPad with gesture support enabled (HP-defined: scroll and pinch,) Taps enabled as default Power requirements Supports ) Serviceability End-user replaceable parts: ● AC adapter ● Battery ● - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 13
communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs. To use to your country or region. These notices are located in Help and Support. Display 5 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 14
to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. 6 Chapter 2 External component identification - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 15
● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to allows you to browse the Internet, communicate with Skype, and explore other HP QuickWeb programs. When the computer is off or in Hibernation, you can - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 16
settings through the Windows operating system. To view and control the bass properties: Select Start > Control Panel > Hardware and Sound > Beats Audio Control Panel. Displays a shortcut menu for items beneath the pointer. Execute frequently used system functions. 8 Chapter 2 External component - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 17
Item (1) (2) (3) (4) (5) (6) Component Power light Mute light Wireless light Caps lock light TouchPad light Fingerprint reader light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: Computer - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 18
TouchPad Item (1) (2) (3) (4) (5) Component TouchPad light TouchPad on/off button TouchPad zone Left TouchPad button Right TouchPad button Description ● On: The TouchPad is off. ● Off: The TouchPad is on. Turns the - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 19
Front Item (1) Component Digital Media Slot (2) Speakers (2) Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 20
(1) (2) Component Security cable slot Vent (3) Power light (4) Hard drive light (5) External monitor port (6) RJ-45 (network) HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 21
Component Optical drive Optical drive eject button Audio-out (headphone) jack/audio-in (microphone) jack USB 2.0 port Power connector Battery light Description Reads and writes (select models only) to an optical disc. Ejects the optical disc. Connects optional powered stereo speakers, headphones - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 22
Bottom Item (1) (2) (3) (4) (5) (6) Component HP Triple Bass Reflex Subwoofers Battery bay Vents (3) Battery release latch Memory module compartment Hard drive bay Description Provide superior bass sound. Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 23
3 Illustrated parts catalog 15 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 24
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 16 Chapter - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 25
Computer major components Item (1) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 22. Computer major components 17 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 26
Item (2) Component Keyboard (includes keyboard cable): For use only with Beats Edition computer models: For use in Brazil For use in Canada For use in Denmark, Finland, Norway For use in France For use in Germany For use in India For use in Japan For use in Latin America For use in the Netherlands - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 27
does not include TouchPad cables): NOTE: The TouchPad cables are included in the Cable Kit, spare part number 669062-001. For use only with Beats Edition computer models 669932-001 In dark umber finish 669930-001 In steel gray finish 669931-001 Power button board (includes cable) 669072-001 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 28
NOTE: See Plastics Kit on page 25 for more Plastics Kit spare part information. For use only with Beats Edition computer models 671170-001 For use only with non-Beats Edition computer models 669075-001 Includes: Hard drive cover (includes one captive screw, secured by a C-clip) Memory module - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 29
, spare part numbers 670734-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models). Battery: 9-cell, 100-Wh, 3.00-Ah, Li-ion battery 636631-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 593562-001 6-cell, 55-Wh, 2.55-Ah, Li-ion - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 30
number 669076-001 669061-001 Display hinge covers (includes left and right hinge covers): For use only with Beats Edition computer models 670732-001 For use only with non-Beats Edition computer models 669068-001 Display panel: 14.0-in, HD+, LED, SVA AntiGlare display panel 669077-001 22 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 31
panel Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) Display Hinge Kit Display enclosure: For use only with Beats Edition computer models In dark umber finish In steel gray finish Display Screw Kit (not illustrated) Spare part number 669076-001 669055-001 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 32
FX SuperMulti Drive (does not include bezel, bracket, cable, or screws): Optical Drive Hardware Kit: For use only with Beats Edition computer models For use only with non-Beats Edition computer models Includes: Optical drive bezel Spare part number 676521-001 634250-001 669300-001 634925-001 669299 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 33
Spare part number 669082-001 Item (1) (2) Component Spare part number Plastics Kit For use only with Beats Edition computer models 671170-001 For use only with non-Beats Edition computer models 669075-001 Includes: Memory module/wireless module compartment cover (includes one captive screw - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 34
AC adapter (RC/V/EM 3-wire) 65-W HP Smart AC adapter (RC/V 3-wire) 14-in. Beats Edition protective cover Power cord (3-pin, black, 1.83-m): For use in Argentina For use in Australia For use in Brazil For use in Denmark For use in Europe For use in India For use in Italy For use in - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 35
for use in Argentina (3-pin, black, 1.83-m) Power cord for use in India (3-pin, black, 1.83-m) Intel Centrino Ultimate-N 6300 WLAN module 6-cell, 55-Wh, 2.55-Ah, Li-ion battery 6-cell, 62-Wh, 2.80-Ah, Li-ion battery Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 36
Kit, spare part number 669066-001. 9-cell, 100-Wh, 3.00-Ah, Li-ion battery 320-GB, 7200-rpm, 7.0-mm hard drive (does not include bracket, cable, or -MHz FSB, dual core, 35 W; includes replacement thermal material) HP Beats Edition 14-in protective cover Wireless Antenna Kit (includes left and right - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 37
in the Netherlands (includes keyboard cable) Keyboard for use with Beats Edition computer models in Switzerland (includes keyboard cable) Keyboard for use with Beats Edition computer models in India (includes keyboard cable) Keyboard for use with Beats Edition computer models in Denmark, Finland - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 38
cable. The audio/ USB board cable is included in the Cable Kit, spare part number 669062-001. Plastics Kit for use only with non-Beats Edition computer models (includes hard drive cover and memory module/wireless module compartment cover) 14.0-in, HD, LED, SVA BrightView display panel 14.0-in, HD - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 39
) Plastics Kit for use only with Beats Edition computer models (includes hard drive cover and memory module/wireless module compartment cover) Keyboard with backlight for use in the United States (includes keyboard cable and keyboard backlight cable) Keyboard with backlight for use in the United - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 40
BG1 671180-DH1 676521-001 676577-001 Description Keyboard with backlight for use in the Netherlands (includes keyboard cable and keyboard backlight cable) Keyboard with backlight for use in Switzerland (includes keyboard cable and keyboard backlight cable) Keyboard with backlight for use in Denmark - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 41
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 42
at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. 34 Chapter 4 Removal and replacement procedures - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 43
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 44
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 45
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 46
on the service tag. The battery must be removed to access the service tag. See Battery on page 39 for battery removal procedures. each product. This number provides specific information about the product's hardware components. The part number helps a service technician determine what components and - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 47
This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Battery Description 9-cell, 100-Wh, 3.00-Ah, Li-ion battery 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 55-Wh, 2.55-Ah, Li-ion battery Spare part number 636631-001 593562-001 593554-001 Before - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 48
it from the computer. To insert the battery: 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 49
message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). Remove the WLAN module: 1. Loosen the - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 50
compartment cover is available in the Plastics Kit, spare part numbers 671170-001 (for use only with Beats Edition computer models) and 669075-001 (for use only with non-Beats Edition computer models). 3. Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The "1" WLAN - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 51
4. Remove the two Phillips PM2.5×3.7 screws that secure the WLAN module to the system board. (The WLAN module tilts up.) 5. Remove the WLAN module by pulling the module away from the slot at an angle. NOTE: If a WLAN antenna cable is not connected to a terminal on the WLAN module, a protective - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 52
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). Remove the mSATA solid-state drive - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 53
the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). Remove the memory module: 1. Spread the - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 54
-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models). Spare part number then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the memory module/wireless module compartment - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 55
Remove the optical drive: 1. Remove the Phillips PM2.5×4.5 screw that secures the optical drive to the computer. 2. Use a flat-bladed screwdriver or similar tool to press on the optical drive bracket (1) to release the optical drive. 3. Remove the optical drive (2). Component replacement procedures - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 56
bezel is included in the Optical Drive Hardware Kit, spare part numbers 670734-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models). 5. If it is necessary to replace the optical drive bracket, position the optical drive with the - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 57
then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the memory module/wireless module compartment cover -001 (for use only with Beats Edition computer models) and 669075-001 (for use only with non-Beats Edition computer models). 3. Remove the - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 58
5. Use the tab (4) on the hard drive bracket to remove the hard drive from the hard drive bay. 6. If it is necessary to replace the hard drive cable (1), screws (2), or bracket (3), remove and replace the components. The bracket, cable, and screws are available in the Hard Drive Hardware Kit, spare - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 59
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). 6. Remove the hard drive (see Hard - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 60
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). Remove the Bluetooth module: 1. Turn the computer right-side up, with the front toward you. 2. Open the computer as far as - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 61
bezel (4). The display bezel is available using spare part numbers 670730-001 (for use only with Beats Edition computer models) and 669060-001 (for use only with non-Beats Edition computer models). 7. Release the Bluetooth module (1) as far as the Bluetooth module cable allows. 8. Disconnect the - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 62
the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the display bezel (see Bluetooth module on page 52). Remove the webcamera/microphone module: 1. Release the webcamera - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 63
power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the display bezel (see Bluetooth module on page 52). Remove the display panel: 1. Remove the four Phillips PM2 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 64
2. Swing the top edge of the display panel (1) forward until it rests on the keyboard and the display panel connector (2) is accessible. 3. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 65
For use in Germany 669069-041 For use in Taiwan For use in India 669069-D61 For use in Thailand For use in Japan 669069-291 For For use in the United States Keyboard without backlight for use only on non-Beat Edition computer models Keyboard with backlight (includes backlight): For use - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 66
battery (see Battery on page 39). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 41). Remove the keyboard: 1. Turn the computer upside down, with the front toward you. 2. Remove the Phillips PM2.5×4.3 screw that secures the keyboard to the computer. 3. Support - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 67
7. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is connector, and then disconnect the keyboard cable (3) from the connector. NOTE: Step 8 applies only to computer models equipped with a keyboard with a backlight. 8. Release the ZIF connector (4) to which the - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 68
part number 669062-001. Description For use only with Beats Edition computer models In dark umber finish In steel gray Battery on page 39), and then remove the following components: a. Optical drive (see Optical drive on page 46) b. Hard drive (see Hard drive on page 48) c. Keyboard (see Keyboard - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 69
rear corners of the computer (3) Five Phillips PM2.5×6.6 screws that secure the top cover to the computer 4. Remove the three Phillips PM2.0×3.0 screws (1) from the battery bay that secure the top cover to the computer. Component replacement procedures 61 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 70
5. Remove the Phillips PM2.0×3.6 screw (2) from the optical drive bay that secures the top cover to the computer. 6. Turn the computer display-side up, with the front toward you. 7. Open the computer as far as it will open. 62 Chapter 4 Removal and replacement procedures - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 71
8. Disconnect the following ribbon cables from the corresponding ZIF connectors: (1) Power button board cable (included with the power button board spare part kit) (2) TouchPad board cable (3) Audio/USB board cable (4) Fingerprint reader board cable NOTE: The TouchPad board cable, audio/USB board - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 72
11. Remove the top cover (2). 12. Remove the top cover. Reverse this procedure to install the top cover. 64 Chapter 4 Removal and replacement procedures - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 73
(see Battery on page 39), and then remove the following components: a. Optical drive (see Optical drive on page 46) b. Hard drive (see Hard drive on page 48) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 60) Remove the fingerprint reader board: 1. Release the fingerprint - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 74
4. Release the fingerprint reader board cable (2) through the opening in the top cover. 5. Remove the Phillips PM2.0×3.6 screw (3) that secures the fingerprint reader board and bracket to the top cover. 6. Slide the fingerprint reader board bracket (4) toward the back of the top cover, and then - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 75
(see Battery on page 39), and then remove the following components: a. Optical drive (see Optical drive on page 46) b. Hard drive (see Hard drive on page 48) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 60) Remove the audio/USB board: 1. Turn the top cover upside down - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 76
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Optical drive (see Optical drive on page 46) b. Hard drive (see Hard drive on - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 77
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: a. Optical drive (see Optical drive on page 46) b. Hard drive (see Hard drive on - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 78
c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 60) Remove the power connector cable: 1. Disconnect the from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 70 Chapter 4 Removal and replacement procedures - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 79
drive on page 46) b. Hard drive (see Hard drive on page 48) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 60) e. Power the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 80
to the display enclosure. c. Remove the display hinge covers (2). The hinge covers are available using spare part numbers 670732-001 (for use only with Beats Edition computer models) and 669068-001 (for use only with non-Beats Edition computer models). 72 Chapter 4 Removal and replacement procedures - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 81
d. Remove the display hinges (3). The hinges are available in the Display Hinge Kit, spare part number 670731-001. 6. If it is necessary to replace the display panel cable: a. Remove the display bezel (see Bluetooth module on page 52). b. Remove the display panel (see Display panel on page 55). c. - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 82
f. Remove the display panel cable (4). The display panel cable is available using spare part numbers 670397-001 (for use only with HD+, AntiGlare display panel, spare part number 669077-001) and 669061-001 (for use only with HD, BrightView display panel, spare part number 669076-001). 7. If it is - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 83
d. Release the wireless antenna cables from the clips (2) built into the display enclosure. e. Remove the wireless antenna cables and transceivers. The wireless antenna cables and transceivers are available in the Wireless Antenna Kit, spare part number 669055-001. Reverse this procedure to - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 84
(see Battery on page 39), and then remove the following components: a. WLAN module (see WLAN module on page 41) b. mSATA solid-state drive (see mSATA solid-state drive on page 44) c. Optical drive (see Optical drive on page 46) d. Hard drive (see Hard drive on page 48) e. Keyboard (see Keyboard on - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 85
3. Disconnect the optical drive connector cable from the system board. 4. Turn the computer right-side up, with the front toward you. 5. Open the computer. 6. Disconnect the following cables from the system board: (1) Display panel cable (2) Rear speaker cable (3) Front speaker cable (4) Power - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 86
7. Remove the Phillips PM2.5×6.6 screw (1) and the Phillips PM2.0×3.6 screw (2) that secure the system board to the base enclosure. 8. Lift the front edge of the system board (3) until it rests at an angle. 9. Remove the system board (4) by sliding it up and forward at an angle. Reverse this - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 87
Battery on page 39), and then remove the following components: a. Optical drive (see Optical drive on page 46) b. Hard drive (see Hard drive on page 48) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 60) e. System board (see System board on page 76) Component replacement - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 88
Remove the fan/heat sink assembly: 1. Disconnect the fan cable from the system board. 2. Turn the system board upside down, with the front toward you. 3. Following the 1 through 6 sequence stamped into the fan/heat sink assembly, loosen the six captive screws (1) that secure the fan/heat sink - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 89
on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it. This applies only to computer models equipped with a graphics subsystem with - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 90
(see Battery on page 39), and then remove the following components: a. Optical drive (see Optical drive on page 46) b. Hard drive (see Hard drive on page 48) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 60) e. System board (see System board on page 76) f. Fan/heat - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 91
2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 83 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 92
see Battery on page 39), and then remove the following components: a. Optical drive (see Optical drive on page 46) b. Hard drive (see Hard drive on page 48) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 60) e. System board (see System board on page 76) Remove the speakers - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 93
2. Remove the speakers (3). Reverse this procedure to install the speakers. Component replacement procedures 85 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 94
use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models). Before Battery on page 39), and then remove the following components: a. Optical drive (see Optical drive on page 46) b. Hard drive (see Hard drive on page 48) c. Keyboard (see Keyboard - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 95
3. Remove the optical drive connector cable (3). Reverse this procedure to install the optical drive connector cable. Component replacement procedures 87 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 96
Battery on page 39), and then remove the following components: a. Optical drive (see Optical drive on page 46) b. Hard drive (see Hard drive on page 48) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 60) e. System board (see System board on page 76) Remove the subwoofer - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 97
2. Remove the subwoofer (3). Reverse this procedure to install the subwoofer. Component replacement procedures 89 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 98
Utility. Errors can prevent the computer from operating properly. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 99
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the your changes and exit Setup Utility menus, press f10, and then follow the onscreen instructions. - or - Use the tab key and the arrow keys to select Exit - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 100
the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. 92 Chapter 5 Setup Utility (BIOS - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 101
, or disconnect any device, cable, or cord. 1. Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 102
and checks for intermittent problems that the start-up test Battery test-This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery follow the on-screen instructions. NOTE: If you need to stop - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 103
6 Specifications Computer specifications Metric U.S. Dimensions Width 33.8 cm 13.31 in Depth 22.5 cm 8.86 in Height (front to back) 2.4 to 3.2 cm standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Computer specifications 95 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 104
14.0-in display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Backlight Character display Total power consumption Viewing 250:1 (typical) 200 nits (typical) LED 80 × 25 4.0 W ±40° horizontal, +120/-40° vertical (typical) 96 Chapter 6 Specifications - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 105
Hard drive specifications *1-TB **750-GB **640-GB **500-GB **320-GB Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 97 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 106
and HP to your information ● Recovering a program or driver Restore If the computer hard drive . Ideally, you have already used HP Recovery Manager to create these tools immediately your system by using the HP Recovery partition, rather than by in the window. CAUTION: HP Recovery Manager (partition or - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 107
create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. Creating restore media 99 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 108
you have not already tried these features, try them before using HP Recovery Manager. ● HP Recovery Manager restores only software that was installed at the factory. . 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. 100 Chapter 7 Backup and recovery - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 109
restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, the computer boot order must be changed. 3. Press f9 the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 110
: To copy only the active window, press alt+prt sc. To copy the entire screen, press prt sc. 3. Open a word-processing document, and then select Edit > Paste. The screen image is added to the document. 4. Save and print the document. 102 Chapter 7 Backup and recovery - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 111
and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Support for more information. Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 112
Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Click Create, and then follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 113
125 or 250 V ac, as required by the power system of each country or region. ● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all countries 105 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 114
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 115
240 V ac, the flexible cord must be Type H05VV-F 3×0.75-/1.00-mm² conductor size, with plug BS 1363/A with BSI or ASTA marks. Requirements for specific countries and regions 107 - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 116
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 117
spare part numbers 20, 28, 31 battery removal 39 spare part numbers 21, 27, 28, 39 battery bay 14 battery light 13 battery release latch 14 Bluetooth module removal lights 9 right-side 13 TouchPad 10 computer major components 17 computer part number 38 computer specifications 95 connectors, service - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 118
30, 32, 48 specifications 97 hard drive bay keyboard product description 3 removal 57 spare part numbers 18, 29, 31, 32, 57 keys Action 8 b8 esc 8 fn 8 Windows applications 8 Windows logo 8 L left-side components 12 light components 9 lights battery 36 plastic parts, service considerations 33 Plastics - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 119
service considerations cables 33 connectors 33 plastic parts 33 service tag 16, 38 serviceability, product description 4 speakers location 11 removal 84 spare part number 20, 30, 84 specifications 60 TouchPad button 10 TouchPad components 10 TouchPad light 9, 10 TouchPad on/off button 10 TouchPad - HP Pavilion dm4-3000 | HP Pavilion dm4 Entertainment PC - Maintenance and Servic - Page 120
HP Pavilion dm4 Entertainment PC
Maintenance and Service Guide