HP Pavilion g4-1000 HP G4 Notebook PC - Maintenance and Service Guide
HP Pavilion g4-1000 Manual
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- HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 1
HP G4 Notebook PC Maintenance and Service Guide - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 5
...8 Keys ...9 Lights ...10 TouchPad ...11 Left side ...12 Front ...13 Right side ...14 Bottom components ...15 3 Illustrated parts catalog 16 Service tag ...17 Computer major components 18 Cable Kit ...24 Display assembly subcomponents 25 Mass storage devices ...26 Miscellaneous parts ...28 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 6
40 Service tag ...40 Computer feet ...41 Battery ...42 Optical drive ...43 Hard drive ...45 Memory module ...47 WLAN module ...48 Keyboard ...50 Determining the BIOS version 92 Downloading a BIOS update 92 Using System Diagnostics ...93 6 Specifications ...94 Computer specifications ...94 vi - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 7
...96 Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive specifications 97 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications 98 7 Backup and recovery ...99 Restore ...99 Creating restore media ...100 Performing a system restore 101 Restoring using - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 8
viii - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 9
1 Product description Category Product Name Processors Description HP G4 Notebook PC AMD Athlon II P360 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W) AMD Athlon II P340 2.20-GHz processor (1.0-MB - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 10
switchable discrete graphics with √ 1 GB (128M×16 DDR3, 900MHz × 4 PCs) or 512 MB (64M×16 DDR3, 900MHz × 4 PCs) of dedicated video memory Intel 3000 and 100 HD graphics 64-bit S3 package muxless switchable √ Supports DX11 √ Mobility Radeon™ HD 4250 Graphics √ 14.0-in, high-definition (HD - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 11
(2048×1 + 1024×1) ● 2048-MB total system memory (2048×1 or 1024×2) ● 1024-MB total system memory (1024×1; not supported with Windows 7 64- or 32-bit operating system) Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37- √ in) and 7.0-mm (.28-in) thicknesses Customer-accessible √ Serial - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 12
Supports zero-power optical drive Audio and video One digital microphone √ HD audio √ Supports SRS Premium Sound √ 2 Pavilion 3.0+HS ready) ● Intel Centrino Wireless-N 1000 ● Ralink 5390GN 802.11b/g/n 1×1 WiFi ready) External media HP Multi-Format Digital Media Reader supports the √ card - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 13
resolution @ 60Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video Full-size, textured, pocket keyboard √ TouchPad with gesture support √ Taps enabled by default √ Power 90W slim travel AC adapter with localized cable plug √ requirements - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 14
system Serviceability Description Preinstalled: ● Windows 7 Home Basic 64-bit ● Windows 7 Home Premium 64-bit ● Windows 7 Starter (32-bit; only with 500 GB and smaller hard drives, 2 GB and less of system memory, Intel Pentium P6200 processor, AMD Vseries or Athlon II processor, cannot support - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 15
, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 7 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 16
to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. 8 Chapter 2 External component identification - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 17
Keys Item (1) (2) (3) (4) (5) Component esc key fn key Windows logo key Windows applications key Action keys Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays the Windows Start - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 18
Lights Item (1) Component TouchPad light (2) Caps lock light (3) Power light (4) Wireless light Description ● Off: The TouchPad is on. ● Amber: The TouchPad is off. ● White: Caps lock is on. ● Off: Caps lock is off. ● White: The computer is on. ● Blinking white: The computer is in the Sleep - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 19
TouchPad Item (1) Component TouchPad light (2) TouchPad on/off button (3) Left TouchPad button (4) TouchPad zone (5) Right TouchPad button Description ● Off: The TouchPad is on. ● Amber: The TouchPad is off. Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 20
Left side Item (1) (2) Component External monitor port Vents (2) (3) RJ-45 (network) jack (4) HDMI port (5) USB ports (2) (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Drive light Description Connects an external VGA monitor or projector. Enable airflow to cool - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 21
Component Speakers (2) Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card Description Produce sound. Front 13 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 22
Right side Item (1) (2) Component Optical drive Optical drive light (3) USB port (4) AC adapter light (5) Power connector (6) Security cable slot Description Reads and writes to an optical disc. ● Green: The optical drive is being accessed. ● Off: The optical drive is off. Connects an - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 23
replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 24
3 Illustrated parts catalog 16 Chapter 3 Illustrated parts catalog - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 25
each product. This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer. This - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 26
Computer major components 18 Chapter 3 Illustrated parts catalog - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 27
In sweet purple finish 641342-001 NOTE: For more display assembly spare part information, see Display assembly subcomponents on page 25. Keyboard (includes keyboard cable): Keyboard with black finish For use in Brazil 636376-201 For use in Canada 636376-121 For use in Japan* 636376-291 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 28
Item (4) (5) (6) (7a) (7b) (7c) (8) (9) (10) (11) Component Spare part number In charcoal gray finish 641346-001 In luminous rose finish 641345-001 In ocean drive finish 639459-001 In Pacific blue finish 641348-001 In pearl pink finish 641349-001 In pewter finish 641347-001 In Sonoma - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 29
Item (12) (13) Component For use only with computer models equipped with an HM55 chipset and a graphics subsystem with 512-MB of discrete video memory For use only with computer models equipped with an HM65 chipset and a graphics subsystem with UMA video memory For use only with computer models - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 30
Item (14) (15) (16) (17) (18) (19) (20) Component Spare part number Intel i5-2410M 2.30-GHz (SC turbo up to 2.90-GHz) processor (3-MB L3 cache, dual core, 35 W) 638039-001 Intel i3-390M 2.66-GHz processor (3-MB L3 cache, dual core, 35 W) 634692-001 Intel i3-380M 2.53-GHz processor (3-MB L3 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 31
models equipped with an AMD processor 593836-001 Intel Centrino Wireless-N 1000 for use only on computer models equipped with an Intel processor 593530 only on computer models equipped with an Intel processor 630703-001 Service cover (includes 2 captive screws, secured by C-clips) - available - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 32
Cable Kit Item (1) (2) (3) Component Cable Kit, includes: TouchPad cable Optical drive cable Hard drive cable Spare part number 639442-001 24 Chapter 3 Illustrated parts catalog - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 33
Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) (7) (8) Component Display hinge covers (2) Display bezel Webcam/microphone module 14.0-in, HD, LED, BrightView display panel Display Hinge Kit (includes left and right display hinges and brackets) Display Cable Kit (includes display panel - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 34
Item Component In ocean drive finish In Pacific blue finish In pearl pink finish In pewter finish In Sonoma red finish In sweet purple finish Display Screw Kit (not illustrated) Mass storage devices Spare part number 639438-001 641332-001 641333-001 641331-001 641328-001 641334-001 639457-001 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 35
Item (2) (3) (4) Component 500-GB, 7200-rpm 320-GB, 7200-rpm 320-GB, 5400-rpm 250-GB, 7200-rpm Hard Drive Hardware Kit, includes: Hard drive isolators (2) Mylar shield Optical drive (includes bezel and bracket): Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive DVD±RW and CD-RW - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 36
processor 90-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor 65-W RC V EM HP Smart AC adapter for use only an Intel processor: For use in Australia For use in Europe For use in India For use in Japan For use in the People's Republic of China For - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 37
use only with computer models equipped with an Intel processor in India (black, 3in, 1.83-m) Intel Centrino Wireless-N 1000 for use only on computer models equipped with an Intel 802.11b/g/n 1×1 WiFi Adapter 65-W RC V HP Smart AC adapter for use only with computer models equipped with an AMD processor - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 38
Spare part number 616333-001 616343-001 616345-001 621565-001 621569-001 625823-001 625831-001 630703-001 630705-001 631252-001 631253-001 631255-001 634687-001 634688-001 634689-001 634691-001 634692-001 634693-001 635494-001 635495-001 635496-001 Description AMD V140 2.30-GHz processor (512-KB L2 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 39
a graphics subsystem with 512-MB of discrete video memory (includes replacement thermal material) Keyboard with black finish for use in the United States (includes cable) Keyboard with black finish for use in Canada (includes cable) Keyboard with black finish for use in Latin America (includes cable - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 40
Spare part number 638039-001 638854-001 638855-001 638856-001 639438-001 639439-001 639440-001 639441-001 639442-001 639443-001 639444-001 639445-001 639446-001 639447-001 639448-001 639449-001 639450-001 639451-001 639452-001 639453-001 639454-001 639455-001 639456-001 639457-001 639458-001 639459- - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 41
Spare part number 639460-001 639462-001 639463-001 639736-001 640292-001 640293-001 640294-001 641140-001 641141-001 641328-001 641329-001 641330-001 641331-001 641332-001 641333-001 641334-001 641335-001 641336-001 641337-001 641338-001 641339-001 641340-001 641341-001 641342-001 641343-001 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 42
use in Latin America (includes keyboard cable) Keyboard with silver finish for use in Brazil (includes keyboard cable) Keyboard with silver finish for use in Thailand (includes keyboard cable) Keyboard with silver finish for use in Japan (includes keyboard cable) Keyboard with silver finish for use - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 43
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 44
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 45
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 46
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 47
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 48
each product. This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer. This - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 49
Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 639455-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures 41 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 50
Battery Description 6-cell, 55-Whr, 2.55-Ah Li-ion battery 6-cell, 47-Whr, 2.20-Ah Li-ion battery Spare part number 593554-001 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 51
the optical drive: 1. Loosen the two captive screws (1) that secure the service cover to the computer. 2. Lift the rear edge of the service cover (2) up and forward until it rests at an angle. 3. Remove the service cover. The service cover is available in the Plastics Kit, spare part number 639453 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 52
4. Remove the Phillips PM2.5×6.0 screw that secures the optical drive to the computer. 5. Insert a thin tool, such as an unbent paper clip (1), into the optical drive release hole. (The optical drive tray releases.) 6. Use the optical drive tray to remove the optical drive (2) from the computer. 7. - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 53
from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 42). 5. Remove the service cover (see Optical drive on page 43). Remove the hard drive: 1. Disconnect the hard drive cable (1) from the system board. Component replacement procedures - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 54
2. Lift the front edge of the hard drive (2) until it rests at an angle. 3. Remove the hard drive. 4. If it is necessary to replace the hard drive cable (1) or the hard drive isolators (2) from the hard drive, remove and replace the components. The hard drive cable is included in the Cable Kit, - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 55
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 42). 5. Remove the service cover (see Optical drive on page 43). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 56
an AMD processor Intel Centrino Wireless-N 1000 for use only on computer models equipped to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these (see Battery on page 42). 5. Remove the service cover (see Optical drive on page 43). Remove the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 57
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 58
636376-AB1 636376-281 636376-001 645893-201 645893-121 645893-291 645893-161 645893-AD1 645893-AB1 645893-281 645893-001 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 59
the computer. 2. Rest the computer on its left side. 3. Open the computer. 4. Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 60
on the palm rest. 7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. 52 Chapter 4 Removal and replacement procedures - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 61
42), and then remove the following components: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● Keyboard (see Keyboard on page 50) When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 62
3. Remove the nine Phillips PM2.5×7.0 screws that secure the top cover to the computer. 4. Remove the following screws: (1) Two Phillips PM 2.5×4.0 screws in the hard drive bay (2) One Philllips PM2.5×6.0 screw near the memory module bay (3) One Philllips PM2.5×6.0 screw on the right side of the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 63
7. Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: (1) Power button board cable (included with the power button board spare part kit) (2) TouchPad cable (included in the Cable Kit, spare part number 639442-001) (3) TouchPad - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 64
9. Remove the top cover (2). Reverse this procedure to install the top cover. 56 Chapter 4 Removal and replacement procedures - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 65
page 42), and then remove the following components: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) Remove the power button board: 1. Turn the top cover upside down, with the front - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 66
page 42), and then remove the following components: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) Remove the TouchPad button board and cable: 1. Turn the top cover upside down, with - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 67
on page 42), and then remove the following components: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) Component replacement procedures 59 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 68
Remove the TouchPad LED board and cable: 1. Turn the top cover upside down, with the front toward you. 2. Release the ZIF connector (1) to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. 3. Detach the TouchPad LED - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 69
42), and then remove the following components: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) Remove the TouchPad LED board and cable: 1. Disconnect the speaker cable (1) from the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 70
on page 42), and then remove the following components: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) ● Speakers (see Speakers on page 61) Remove the optical drive cable: 1. Close the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 71
4. Release the optical drive connector (2) from the base enclosure. 5. Turn the computer right-side up, with the front toward you. 6. Open the computer. 7. Disconnect the optical drive cable (1) from the system board. 8. Release the optical drive cable (2) from the clips built into the base - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 72
page 42), and then remove the following components: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) Remove the USB board: 1. Release the ZIF connector (1) to which the USB board cable - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 73
42), and then remove the following components: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) Remove the power connector cable: 1. Disconnect the power connector cable (1) from the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 74
3. Remove the power connector (3) from the clip built into the base enclosure. Reverse this procedure to install the power connector cable. 66 Chapter 4 Removal and replacement procedures - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 75
components: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● WLAN module (see WLAN module on page 48) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) Component replacement procedures 67 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 76
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 47) ● RTC battery (see RTC battery on page 71) ● Fan and heat sink (see Fan and heat sink on - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 77
3. Release the ZIF connector to which the USB board cable is attached, and then disconnect the USB cable (2) from the system board. 4. Remove the Phillips PM2.5×6.0 screw (1) that secures the system board to the base enclosure. 5. Lift the right side of the system board (2) until it rests at an - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 78
Southbridge chip located on the bottom of the board. A thermal pad is used on the Southbridge chip (1) and the base enclosure heat sink (2) that services it. The thermal material must be thoroughly cleaned from the surfaces of the system board and the heat sink attached to the base enclosure each - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 79
: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● WLAN module (see WLAN module on page 48) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) ● System board (see System board on page 67) Remove the RTC battery: 1. Turn the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 80
3. Remove the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided tape.) Reverse this procedure to install the RTC battery. 72 Chapter 4 Removal and replacement procedures - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 81
components: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● WLAN module (see WLAN module on page 48) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) ● System board (see System board on page 67) Component replacement procedures 73 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 82
part kits. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the Northbridge chip (3) and the heat sink section (4) that services it ● A thermal pad is used on the graphics subsystem chip (5) and the heat sink section (6) that - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 83
NOTE: Steps 5 through 7 apply to computer models equipped with an Intel processor. See steps 2 through 4 for heat sink removal information for computer models equipped with an AMD processor. 5. Disconnect the fan cable (1) from the system board. 6. Remove the three Phillips PM2.5×5.0 screws (2) and - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 84
kits. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the graphics subsystem chip (3) and the heat sink section (4) that services it (only on computer models equipped with a graphics subsystem with discrete memory) 1. If it is - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 85
Reverse this procedure to reassemble and install the fan and heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description AMD Athlon II P360 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/ sec, dual core, 25 W) AMD Athlon II P340 2.20-GHz - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 86
(see Keyboard on page 50) ● Top cover (see Top cover on page 53) ● System board (see System board on page 67) ● Heat sink (see Fan and heat sink on page 73) Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 87
2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 79 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 88
: ● Optical drive (see Optical drive on page 43) ● Hard drive (see Hard drive on page 45) ● WLAN module (see WLAN module on page 48) ● Keyboard (see Keyboard on page 50) ● Top cover (see Top cover on page 53) ● System board (see System board on page 67) Remove the LED board: 1. Release the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 89
3. Remove the LED board and cable (3). Reverse this procedure to install the LED board and cable. Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables). Description 14.0-in, HD, LED, BrightView display assembly - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 90
(see Keyboard on page 50) ● Top cover (see Top cover on page 53) Remove the display assembly: 1. Disconnect the display panel cable (1) from the system board. 2. Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. CAUTION: Support the display assembly - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 91
4. Remove the display assembly (4). 5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the Mylar screw covers (1) and the two Phillips PM2.5×6.0 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 92
c. Remove the display bezel (4). The display bezel is available using spare part number 639440-001. 6. If it is necessary to replace the webcam/microphone module: a. Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 93
b. Remove the hinge covers (2). The hinge covers are available using spare part number 639446-001. 8. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.5×6.0 screws that secure the display panel to the display enclosure. Component replacement procedures 85 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 94
b. Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure. c. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 95
b. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 639445-001. 10. If it is necessary to replace the display panel cable: a. Release the tabs (1) built into the display enclosure shielding that secure the display - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 96
11. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 97
Utility. Errors can prevent the computer from operating properly. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 98
boxes and return to the main Setup Utility screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Setup Utility. 2. Press f10 to enter Setup Utility. To exit - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 99
. 4. Follow the on-screen instructions. 5. To save your changes and HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 100
> Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps: a. Identify the BIOS update that - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 101
instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded repeats the start-up test and checks for intermittent problems that the start-up test does not detect. If the battery fails the test, contact HP support to report the issue and purchase a - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 102
6 Specifications Computer specifications Dimensions: Width Depth Height (front to back) Weight: Input power Operating voltage and current Temperature Operating (writing to optical sine 200 g, 2 ms, half-sine 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate 94 Chapter 6 Specifications - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 103
specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 14.0-inch, display specifications Dimensions Width Height Diagonal Number of colors Contrast ratio Brightness Backlight Character display Total power consumption Viewing angle Metric - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 104
temperature 5°C to 55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 96 Chapter - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 105
Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X sec 2,400 KB/sec 2,400 KB/sec Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive specifications 97 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 106
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode 98 Chapter 6 Specifications - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 107
and HP to your information ● Recovering a program or driver Restore In the event of hard drive that you can create using HP Recovery Manager. HP recommends that you use this this can be achieved using the HP Recovery partition (select models only the window. CAUTION: HP Recovery Manager (partition, or - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 108
discs or the flash drive after setting up the computer for the first time. NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash > Recovery Manager > Recovery Media Creation. 2. Follow the on-screen instructions. 100 Chapter 7 Backup and recovery - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 109
restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs Software not provided with this computer must be downloaded from the manufacturer's Web site or reinstalled instructions. Performing a system restore 101 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 110
boot order needs to be changed. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 111
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 112
and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Support for more information. Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 113
Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 114
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 115
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA for evaluation in the country or region where it will be used. Requirements for specific countries and regions 107 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 116
these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 117
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 118
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 119
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 111 - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 120
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 121
18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 122
10 right side 14 TouchPad 11 computer feet locations 41 spare part number 22, 32, 41 computer major components 18 computer specifications 94 connectors, service considerations 35 D Digital Media Slot 13 display assembly removal 81 spare part numbers 19, 32, 33, 81 subcomponents 25 display bezel - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 123
part numbers 22, 26, 31, 34, 45 specifications 96 hard drive bay 15 hard drive cable illustrated 84 spare part number 25, 32, 85 K key components 9 keyboard product description 5 removal 50 spare part numbers 19, 31, 34, guidelines 38 plastic parts, service considerations 35 Plastics Kit, spare - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 124
cover removal 43 spare part number 23, 43 service tag 17, 40 serviceability, product description 6 Setup Utility (BIOS) 89 Speaker Kit, spare part number 20, 32, 61 speakers location 13 removal 61 spare part number 20, 32, 61 specifications Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double - HP Pavilion g4-1000 | HP G4 Notebook PC - Maintenance and Service Guide - Page 125
HP G4 Notebook PC
Maintenance and Service Guide