HP Pavilion zt1100 HP Pavilion Notebook PC ZE1000 Series - Reference Guide - Page 87

Check the modem setup: click Start, Control Panel, Printers and Other Hardware

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Troubleshooting and Maintenance Troubleshooting Techniques If the modem will not connect at any speed • If you have a single telephone line for voice and modem use, make sure no one else is using the line and that the phone is not off the hook. • Make sure you're using an analog telephone line. You must not use a digital line. In a hotel, ask for a data line. • Make sure the telephone line goes directly from the notebook's modem phone jack to the telephone jack on the wall. • Try another telephone line, preferably one normally used for a fax machine or modem. • Contact your Internet Service Provider (ISP). It's possible that service may be unavailable temporarily or that your settings are incorrect. • Restart your notebook and attempt another connection. • Download the latest modem driver from the technical support area of the HP notebook web site www.hp.com/notebooks. • Run the modem diagnostics: 1. Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. 2. Click the Modems tab, and select the modem you want to test. 3. Click Properties, Diagnostics, Query Modem. If the modem isn't detected • Check the modem setup: click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. • Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. • If you're running fax software using fax Class 2, try using Class 1. If the modem dials but you can't hear it • Check the speaker volume setting and mute setting. • Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. Select the modem, click Properties, then check the volume setting on the Modem tab. Reference Guide 87

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Troubleshooting and Maintenance
Troubleshooting Techniques
Reference Guide
87
If the modem will not connect at any speed
•
If you have a single telephone line for voice and modem use, make sure no one else is
using the line and that the phone is not off the hook.
•
Make sure you’re using an analog telephone line. You must not use a digital line. In a
hotel, ask for a data line.
•
Make sure the telephone line goes directly from the notebook’s modem phone jack to
the telephone jack on the wall.
•
Try another telephone line, preferably one normally used for a fax machine or
modem.
•
Contact your Internet Service Provider (ISP). It's possible that service may be
unavailable temporarily or that your settings are incorrect.
•
Restart your notebook and attempt another connection.
•
Download the latest modem driver from the technical support area of the HP
notebook web site www.hp.com/notebooks.
•
Run the modem diagnostics:
1.
Click Start, Control Panel, Printers and Other Hardware, Phone and Modem
Options.
2.
Click the Modems tab, and select the modem you want to test.
3. Click Properties, Diagnostics, Query Modem.
If the modem isn’t detected
•
Check the modem setup: click Start, Control Panel, Printers and Other Hardware,
Phone and Modem Options.
•
Click Start, Control Panel, Performance and Maintenance, System. On the Hardware
tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a
conflict, try disabling another device.
•
If you’re running fax software using fax Class 2, try using Class 1.
If the modem dials but you can’t hear it
•
Check the speaker volume setting and mute setting.
•
Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
Select the modem, click Properties, then check the volume setting on the Modem tab.